Access to personal information and other settings are now available by clicking the new profile button in the upper-right corner of the screen. These are the features included here: Message Center eAlert Subscriptions Personal Information (address, phone, email) Contact Preferences Change Username Change Password Change Security Questions Login History Password Change History

Tool #569 Online/Mobile/Text Banking VMS Config > Online Banking Password and Security Settings includes a setting labeled Expire stale passwords after xxx days of non-use . This means if a member does not log in within that period of time, they must answer all of their security questions in order to reactivate or change their password, before they can log in. The maximum allowed is 90 days, so a value 6 or 12 months is not currently allowed. Remember that this process expires the passwo  More...

IMPORTANT NOTE: When It’s Me 247 was updated in 2021, the “See” option shown on here was made unavailable. There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering   More...

The key thing to remember here is that when someone makes an email address change in online banking or CU*BASE, we send an email notification of this change to both the old and the new email address as a security precaution. Therefore, it may not be enough to simply look for accounts that have the email address of the member attached. The best method of attack to solve this type of question is to use Tool #100 CU*BASE Report Builder (Query). Query the appropriate month's maintenance fil  More...

No, you do not have to automatically activate OLB or ARU for new memberships. Actually, you can default all new memberships to deactivate online banking and/or audio response access until the member specifically requests it. This is highly recommended as it helps to protect members who join the credit union but never get around to using your online tools right away. These accounts may be your most vulnerable since the member hasn't set up a private password or security questions. By deact  More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

Here is one way to make sure that MACO is unenrolled from all devices that have been enrolled using this particular account: Step 1: In case credentials have been compromised, have the member change their password, then enroll for MACO Step 2: If the member sees the message, “Previous Enrollment Found,” that indicates that another device has, in fact, enrolled with MACO. (Less commonly, this message could also mean that the member had previously enrolled but hit “Reset All  More...

Using a link to the standard login pages provides much more than just the ability to log in: The I forgot my password link that allows them to reset their password online They have to set up the Security Questions anyway; why not give them a place to use them to help themselves if they forget their password? The Apply for Membership link to capture membership applications and work them right from CU*BASE (no rekeying!) Why would you not allow every possible opportunity for someone to say th  More...

While your credit union certainly may decide to add some more marketing spin, here is some basic information that you can share with your members when you activate required usernames for your members in It’s Me 247 . On [enter date] our credit union will be activating required usernames for all members. Enter this username instead of your account number when you log into It’s Me 247 , regardless of the device you use to log in. A username is a more secure way to login since it is som  More...

Below are some commonly asked questions about MFA. Below the questions are some fuller feature documentation resources. After my credit union activates multi-factor authentication for It’s Me 247 , do my members using the “jump” feature (to access a second membership without entering credentials) need to use MFA during this jump? Can you send a one-time passcode for multi-factor authentication (MFA) for BizLink 247 via text message? My credit union has activated multi-factor au  More...

If a member's PIB profile requires him to answer one of his three Security Questions in order to log in to online banking, there will be a button on the login page to ask me a different security question. If the member cannot answer any of the questions, he cannot log in. This feature was designed so that if the member set up questions but then forgets the answer to one of them, there is still a way for him to answer a question and log in. Remember that if the member doesn't have a PIB prof  More...

When entering your password and/or security question to access the new It’s Me 247 online banking, you may encounter a message similar to the one pictured below: Please note: This does not mean that your account or password have been compromised. This message does not originate from It’s Me 247 Online Banking. Instead, it originates from Chrome, as the browser features built-in functionality to intercept password fields and compare them against lists of compromised passwords fr  More...

There are two things to consider when planning for check printer recovery: First, if the printer fails, how will you recover quickly? Printers are available from CU*Answers via express shipping - but can you afford to be down while you wait for a new printer to arrive? One possibility is to use duplicate-model printers for different printing functions. It would then be a simple matter to turn your teller history printer into a check printer in an emergency by moving the MICR-toner in and changin  More...

How would you like to significantly decrease the number of calls from members asking to have their online banking password reset? That's the main point of the Online Banking Security Questions! Members who forget or disable their Online Banking password can take care of it themselves! No emails, no waiting, no need to call the credit union. Members choose the questions and provide their own answers—answers only they will know. After a member sets up his Security Questions, he can click   More...