For CU*Answers online clients, effective in March 2017 the standard online retention is 12 months for basic savings and checking accounts, and 48 months for all certificates, IRAs (shares and CDs), HSA share and checking accounts, club accounts (such as vacation, holiday, Christmas), tax escrows, and all loans. Prior to March 2017, data retention was 6 months for savings/checking, and 24 months for other member transaction history . Note that when this data is purged, it also removes the additio  More...

You can use the “Print CU Checks” feature to cut a check to any vendor, including vendors that have been configured in your CU*BASE Vendor database, without creating an invoice record, if you wish. If you want that item to show up in the vendor's history (and update their YTD amount paid for the current year only ), you will need to perform a separate step to add the record manually. Here are the steps: Step 1: Printing a Quick A/P Check In a nutshell, you will be using Tool   More...

As described in this AnswerBook item , this has to do with the unique way in which transaction records are displayed in this inquiry screen. You might get better results after you use page up or down, then use the debit/credit button. The most important thing to remember is that the date you enter is just a target, not a true filter. Because transactions must be listed in the order in which they were posted (in order for the resulting balances to make sense), the list will always “try&rd  More...

If your check processor is CU*Check Item Processing, check images are retained for the same time period as transaction history. Other check processors may have a different retention schedule.

No, those statistics are only updated when the original posting program charges a fee to the member. The idea behind this stats file is to record the member was NSF when the item originally came in, regardless of why. There may be several reasons why you reverse the fee, not all of which would mean the history should be changed. (For example, say the item came in NSF but the member had called and said his paycheck was coming tomorrow, so you gave him a break and reversed the fee. In this cas  More...

In one of three ways: Note: The term 'subscriber' refers to your 'member'. Electronic Payments (ACH) - Fiserv's preference is to send all payments electronically. However in the Risk Model format it is not always feasible. Fiserv submits the merchant payment (via the fed) from a Fiserv settlement account the same day we submit the debit (via the fed) to the subscriber account. Fiserv is taking the risk on the payment. Electronic payments are typically sent when the subscr  More...

A member comes in to the lobby and presents a paycheck, requesting some in cash and some to be deposited as a payment on his loan account. On his way out the door he remembers that he already sent the loan payment in the mail and wants to cancel the transaction and just cash the entire check. How do you adjust his accounts? CU*BASE gives you several ways to correct a transaction that has been posted to a member's account, as well as to make corrections to the teller audit keys that record al  More...

This is now incorporated into the Account Details (transaction history) feature in the new look for It's Me 247 . At the top of that page there is a new search transactions box where you can enter a check # (or part of a transaction description, or an amount, etc.), and once you've located the item if there is an associated check image you can click the button to view the image.

The process can vary a bit according to the vendor, but here's a discussion about how it works for credit unions on the CO-OP network, as an example. In most cases, debit card authorizations create a Misc. Secured Shares record on the member's account to hold the funds. When the actual transaction comes in, this record is automatically deleted. (There are exceptions to this rule, such as gas purchases.) A little history: In the past, debit card authorizations would add a hold to an ind  More...

Members can perform the following tasks while in Mobile Web Banking: Check account balances of savings, checking, certificate, credit card and loan accounts (both available and current balances). View transaction history for these accounts. View funds on hold for savings and checking accounts View pending authorizations for credit cards (if they exist) Transfer funds to other accounts (as allowed by standard online banking) View if a check has cleared (cancelled checks) View pending ACH transac  More...

As the name of this G/L suggests, this suspense G/L is a wash-through account for automatic system transfer processes such as member journal account transfers, auto check transfers etc. Therefore this G/L should be zeroed out each day as both sides of the transfers offset each other and wash through this G/L. However there are certain things that can occur (either automatically or manually) that may cause a balance to remain in this G/L and require manual intervention to clear it out. The m  More...

Yes. Currently the only way to do this is via the Teller posting screen itself, like this: Access the member's account in Teller On the main teller posting screen, check the Suppress balances checkbox Enter an H into the Proc Code column for the account where the transaction took place Use Enter to proceed to Phone Op History Click the button in the far-right Print Receipt column for a transaction that's on that receipt On the receipt information pop-up window, click Print (In the  More...

Yes! This is an exciting enhancement made possible by the new mobile first design. There is now a full-featured search tool incorporated into the Account Details (transaction history) feature in the new look for It's Me 247 . At the top of that page there is a new search transactions box where you can enter an amount, part of the transaction description, a check #, or any other text that appears in the transaction list to find all matching items. For more specific search, you can use th  More...

The IRS, which makes changes to tax form layouts almost every year, recently added this new informational box to form 1098 to report the balance on a mortgage account as of January 1 of that same tax year. Each year on January 1 we capture the loan balance on all loan accounts in a special file, and then when tax forms are created at the end of the year we can use that figure. Therefore, for loans that were opened in a prior tax year, this balance is usually easy for members to understand.   More...

Yes! Here's a list of just a few of them: Stuff members will love: Favorite accounts - Which accounts they want to see front and center when they log in. Favorite features - Features they want to see along with their favorite accounts, like quick transfer, eStatements, and bill pay. Member messaging - Neat little scrolling ads that pop up to alert members about messages they've received, documents ready for eSignature, password change reminders, and 1Click offers. And our favorite new   More...

As of May 2019, the following reports can be set up in the Report Scheduler. More reports are being added all the time, though. To see if your report is included, simply look for the Save Settings button on the screen when you are running your report. Tool #108 Accrued Dividend Summary Rpt - CDs Tool #190 CD Maturity Analysis Report Tool #191 CD Selective Trial Balance Report Tool #213 Closed Account Report Tool #218 Closed Membership Report Tool #280 Contingent Liability Analysis Report Too  More...

There is currently no mechanism to simply transfer account data from one membership to another. This would cause issues with credit reporting and would require a lot of cleanup work in eOscar as well. The better method is to close the account and reopen a new one. Note: Previous credit reporting history will remain under the closed account. Transaction history cannot be transferred to the new account but will be available on the closed account for the normal retention period (usually 18 months)  More...

Remote Deposit Capture (RDC) check images are only available via the mobile app. The mobile app shows a 30-day history of RDC check images. These do not display within online banking transaction history.

Member statements Member envelopes (laser and dot matrix) Certificate laser forms Misc. Member Account Forms* Notices Receipts Denial Notice Forms Generic Membership Application Form Member Starter/Replacement Checks (effective 12/12/05) Currently DBA name does not print on the transaction history report nor does it appear on the generic loan application forms and loan officer worksheet. *For Misc. Member Account Forms, both member name and DBA can be selected.

Foreign checks should be sent to Processing Alliance at face value. Exchange rates change daily. CorpOne will process the Foreign checks and post the true value including the exchange rate once they have received credit for the item(s). The credit union can view the transaction history on MemberView and post funds accordingly. check 21