If you: A) automatically deactivate online banking access for all new members, and B) expire online banking passwords due to non-use after 90 days, then how do you run an online banking promotion? After all, sending a marketing piece to members won't do any good if they're disabled or locked out from logging in. Of course you could have them call the credit union to get set up, but here's another idea: Set up a special promotional period! Pick a date to start your campaign. Advert  More...

Analytics Booth Trends provide a quick and easy way to view your credit union activity over time. Trending information can show how your credit union is performing. Watch for blips and spikes to see if marketing campaigns are succeeding. Did you run a new membership drive last month? Watch the trend to see how it paid off. Trends can be viewed on over fifty key performance indicatiors including balance, member, and transaction data. The graphs displayed on the trends screen can be selected to  More...

Yes, you can customize the entry screen of Xpress Teller with four custom graphics using CU Publisher suite. All four graphics can have hyperlinks. This feature allows you to market special services, offerings, promotions, or other campaigns you wish to keep top of mind with your staff as they assist members. Learn more about this feature in the store. See the link below. When uploading graphics CU Publisher be sure to use graphics that are 420 x 210 pixels if you use the standard size screen.  More...

Yes. Xtend offers a data hygiene campaign to assist you with cleaning up your email and phone numbers. Click the link below to learn more.

No. Secured loans do not look to joint owners, community property, or marital property laws. The loan documents will not require, ask for, or accept a second signature. Your credit union may wish to review your Member/Loan Documentation to ensure they are still in compliance with the product. You may decide to use a unique certificate type for CD Secured loan products or a unique dividend application for your Share or Share Draft Secured loan products.

Yes, CU*BASE knows if your credit union location is in a community property state and has the required disclosure text coded in the loan application delivery program. It's Me 247 online banking

CU*Answers strives to accommodate our clients by offering training in many different formats, from full classroom offerings (see the current CU*Answers University Catalog) to online learning and web conference sessions. We also offer individual training sessions, and workshops which can be held either at a credit union site, or here at CU*Answers. For credit union staff to train internally, we offer our web-based online courses as well as hands-on learning using a pretend CU*BASE credit union  More...

Below are some commonly asked questions about MFA. Below the questions are some fuller feature documentation resources. If members receive their one-time passcode for multi-factor authentication (MFA) via a text, how will my CU be charged for that text message? After my credit union activates multi-factor authentication for It’s Me 247 , do my members using the “jump” feature (to access a second membership without entering credentials) need to use MFA during this jump? Can you   More...

Members who use either this logout button or the Logout button at the top of the page will be directed to the Online Banking Community (OBC) page. Your credit union can select a different landing page, however. Contact the Internet Retailer Support Center to activate this feature at irsc@cuanswers.com.

With MFA, the member is presented a text message for a secondary authentication into online banking. Because of this, your credit union may wish to do the following to update the personal information that you have on file for your member. Xtend offers data hygiene campaigns to clean up your contact database. See the link to Xtend’s program below. You can add a banner in online banking that directs the member to the page where they can update their personal information in online banking the  More...

A common request from credit union employees, although generally not from credit union management, is that the network (CU*Answers or cuasterisk.com) should move to “get” Zelle. While we understand the general rule of thumb that if members seem to like a solution it makes sense to match it, in this case the credit union business leader needs to look deeper: Zelle is a branded solution for P2P. It is a community that you join. Zelle provides a P2P transaction approach that is uniqu  More...

Use the following table to help explain to a member why that member got an NSF or Automated Non-Return Fee. Checks Debit Card Transactions (TIP: Be sure to pay attention to whether you fee based on available or current balance. This is configured via Tool #558 NSF/OD Transfer Configuration .) Tuesday: You write a check to buy something Tuesday: You use your debit card to buy something We hold the money ↓ ↓ Wednesday: You write some other checks We don’t know about them –   More...

(1) Generically, open source refers to a program in which the source code is available to the general public for use and/or modification from its original design free of charge, i.e., open. Open source code is typically created as a collaborative effort in which programmers improve upon the code and share the changes within the community. Open source sprouted in the technological community as a response to proprietary software owned by corporations. (2) A certification standard issued by the Ope  More...

Not at this time. It is our plan to allow special options for customization in the future on both the login pages as well as the Online Banking Community pages. But to start this will be a standard set of pages managed by CU*Answers as part of our online banking product. These pages should be viewed as an extension of features and services being offered by our online banking team. The current thrust of the offering is to ensure that there is managed content for member education on hot topics,   More...

Based on today's technology and the ability to easily interface multiple types of systems, databases, and vendor products to the Internet, CU*Answers has adopted an open business philosophy. Our cooperative model demands working with all partners that credit unions need in the technology arena. Even beyond technology, CU*Answers is open to the credit union community through posted documentation, specifications, and help systems on the Internet.

AnswerBook is far more than a great online self-help and assisted-service delivery. AnswerBook comes from a partnership between Fuze Digital Solutions and CU*Answers . This partnership is focused on building a community of digital users and harvesting the results of multiple databases, reflecting the needs of credit union employees and members -- building scale and therefore gaining insight for everyone involved in the community. MemberLink

Because the credit union is the "client" of their vendors, it is the credit union's responsibility to give this notification and authorize those vendors to work with us for a successful conversion. However, our conversion team is committed to a successful coordination effort and serves as a liaison with sample letters and time lines. We then can work directly with the vendors for testing and final implementation. vendors testing companies

CU*NextNET allows for the maximum application performance possible at your particular connection speed. VelocityXPRESS is the end result (the cake, if you will) assembled by our network engineers from available ingredients. Get all you paid for We start with full connection speed (port speed). This is important because with traditional frame relay you are not always guaranteed full speed connections. The phone companies call this CIR or Committed Information Rate. CIR is typically a fraction o  More...

This generally happens only rarely, and the few times it has, it was because of a graphic included in the stories that appear on the login page and Online Banking Community pages. If we accidentally set this up incorrectly, the system thinks it needs to display a graphic pulled via HTTP, instead of HTTPS like everything else in online banking. If you see this sort of error, reassure your members that this does not constitute a risk to their data, but please alert any Client Service Representat  More...

The CU*Answers Board of Directors is unique and distinct. For instance, they represent a Board of Directors which is totally comprised of credit union CEO's. This provides a level of industry knowledge, expertise and forward vision rarely found. They also are CUSO stock owners and utilize the CU*BASE application for their credit union. This vested commitment and dedicated focus are key ingredients for ensuring premier product functionality, leading edge solutions and support.