Infrequently, a CU may find a corporate check or money order appearing as an INVALID ACCOUNT on their daily member share exceptions. The following steps should be taken to process these items correctly: The CU will want to obtain a copy of item to confirm that it is actually a corporate check or money order. Then, they will want to delete the item from their exception list/file by changing the status of the item from an 'A' (Active) to a 'D' (Delete) - the item will rem  More...

To update the number of days that appears in this notation, access Tool #323 CU/Bank Definitions , select the code you'd like to work with and look for the Void after days field to make your adjustment.

For CU*Answers Item Processing Clients, we only keep 7 years of images before they are purged off the system.

The member will be subject to the teller credit union's configured check printing fee (the shared branch where the transaction is being performed ).

You can use the “Print CU Checks” feature to cut a check to any vendor, including vendors that have been configured in your CU*BASE Vendor database, without creating an invoice record, if you wish. If you want that item to show up in the vendor's history (and update their YTD amount paid for the current year only ), you will need to perform a separate step to add the record manually. Here are the steps: Step 1: Printing a Quick A/P Check In a nutshell, you will be using Tool   More...

Yes, as long as you know the Check Number and Bank ID to start. Launch Tool # 889 Updtae CU Check History to work with the Check Register. Since you know the check number and bank ID, enter this information in the appropriate boxes, then press enter. You will then see a Check Disbursement Information screen with blank information except for the check # and bank ID that you just entered. (Notice the ADD notation in the top right hand corner of the screen.) Fill out the information needed to co  More...

When you get the check copy and verify beyond a doubt that it was not the intended biller who cashed the check, re-open the case with Fiserv. Explain that the check was wrongfully deposited, explain your verification processes, and ask for Fiserv's assistance with a refund to the member. They will contact the Federal Reserve and work to get the money back. This can only be done with a Corporate Check. If it was a Member Draft, then the credit union would need to assist the member in reclai  More...

First, launch Tool #906 Update NSF Stats/Reg DD Fees and delete the item from the member's NSF history. Second, make a journal entry (Tool #61 Create/Post GL Journal Entries ) to move the check amount from G/L account 870.02 share draft suspense to the outstanding corporate check G/L. Last, use Tool # 889 Update CU Check History to update the status of the check in the check register to C for cleared and fill in the tracer number and clear date.

In one of three ways: Note: The term 'subscriber' refers to your 'member'. Electronic Payments (ACH) - Fiserv's preference is to send all payments electronically. However in the Risk Model format it is not always feasible. Fiserv submits the merchant payment (via the fed) from a Fiserv settlement account the same day we submit the debit (via the fed) to the subscriber account. Fiserv is taking the risk on the payment. Electronic payments are typically sent when the subscr  More...

It depends in part on whether you are using iPay via an SSO, or if you have switched to the native iPay process that uses the It's Me 247 user interface. Here's a summary of how members can get images of cleared checks, when payments are made via check: Today in the SSO environment (referred to simply as iPay Bill Pay): If iPay send a member draft for the member, then the check will clear the member's account and be visible to them just as if they wrote the check themselves. If iPay  More...

Your credit union may escheat checks that are over a certain number of days old, for example if you are handling unclaimed property. First, place a stop pay on the check using Tool # 324 : CU Check/Bank Reconciliation , following the directions linked to below. Second, create a journal entry, moving your funds from your check G/L to another suspense G/L configured for this purpose. Lastly, in the case of unclaimed property, issue a check of the appropriate state from this second G/L. Also see t  More...

Members who are not U.S. citizens should have the Foreign citizen or Foreign corporation flag checked on their MASTER membership record. This can be done when creating the membership, or by using Tool #15 Update Membership Information (shortcut: umbr) . Memberships flagged this way will not be included in IRS reporting or tax forms processing. NOTE: This is different from the Foreign address flag, which just controls the format of the member's address. This is so that a foreign c  More...

The system uses a consecutive voucher number which gets changed to a check number when the check is actually printed. At the time the voucher is created a record gets written to the Accounts Payables vendor history. If the voucher number matches another history item with the same number, the error message is generated. Typically the problem occurs when a check number from an old vendor history record matches the current voucher number. To get out of the program error message, press Enter to   More...

Fiserv evaluates payment direction based on a proprietary algorithm that takes into account many factors. Some evaluation is done at the sponsor level, some at the merchant level, and some at the subscriber level. Sponsor level information determines what check types are acceptable – draft only or draft and corporate. Merchant level information determines the preferred payment method for that payee (electronic or paper) and if the merchant assumes responsibility for returns. Subscriber  More...

The Bill Pay tool provided through Fiserv uses as 'risk' based model - meaning that the payments are sent based on the delivery date and Fiserv collects the funds from the member when the payment is made, therefore holding the 'risk' for a certain number of days. Payments can be made through an electronic transaction (ACH), a member draft (Check) or a laser draft (Fiserv corporate check) depending on the risk level of the merchant or even the member (due to number of NSF's),   More...

Corporate One FCU closes for all federal holidays. Credit for checks scanned the day before any federal holiday will not be available until the first business day after the holiday. If you scan checks on the holiday, credit will not be available until the second business day after the holiday. For example, say President's Day is Monday, February 19. Credit for checks scanned on Friday, Feb. 16 would not be available until Tuesday, Feb. 20, after 10:30 am. If your CU was open and you scanne  More...

Not automatically, no. The way it works is there is a “last account number used” field in the master corporate record (table is GLTRLR) that is incremented by 1 every time the system needs an account number to store data, whether an actual member, or a possible member account where the application is still in process. This is done to prevent the same account number from being assigned to more than one record. As an example, the process used for creating new memberships (Tool #3) g  More...

CU*Answers has formed a partnership with Corporate One FCU in Columbus, Ohio to form a new CUSO called Processing Alliance for image exchange. CU*Answers clients will be able to use Corporate One's Check 21 program. Benefits include reduced courier fees, online searchable image archive and faster clearing and return items for deposited items. Our plans include providing our credit union clients with the appropriate scanning hardware as part of a 3 year agreement. The credit union would be respon  More...

Processing Alliance, LLC. is a new CUSO formed as a partnership between CU*Answers and Corporate One Federal Credit Union in Ohio. check 21

During our research of Check 21, CU*Answers carefully reviewed at least nine Check 21 processing solutions. From our early analysis, it was apparent that Corporate One was a leader in Check 21 development for credit unions. This, combined with CU*Answers proven history for delivering solutions that vest clients in a business, versus simply offering a third party partner (and being at the mercy of that partner for ongoing product developments, pricing initiatives, interface capabilities and more)  More...

CU*Check 21 is CU*Answers automated capture and exchange solution for credit unions. CU*Check 21 is a back-counter branch capture system that allows credit unions to perform image capture and electronic forward collection of deposits, as well as manage other items more easily and efficiently. CU*Check 21 leverages the technology development, aggregate client volumes and delivery channels of CU*Answers and Corporate One Federal Credit Union in forming a new CUSO, called Processing Alliance, LLC.   More...

One method is to use the Print CU Checks feature to cut a quick A/P check to a vendor (see the link below for steps, including how to make sure the item is also added to the A/P history for that vendor). When creating the check, we recommend that you use the first Pay To line for the vendor name, then use the first line of the address for the member's name, as in the following example. (HINT: You can use normal cut and paste techniques to move the vendor's street address to line 2 instead.)   More...

Processing Alliance, LLC is a CUSO formed by CU*Answers and Corporate One to facilitate, support and educate credit unions for Check 21 processing at a reduced cost.

Yes. In order to provide efficient settlement services, every participating credit union will become a member of Corporate One for settlement purposes. This process is easily accomplished, and will provide benefits for how these funds are handled. In today's world of electronic transmission capabilities for moving funds, clients having multiple Corporate relationships is a very common strategy to better target desired investment opportunities. Today, an estimated 60% of Corporate One clients hav  More...

Corporate Checks and Money Orders laser printed by CU*BASE are more secure and less costly than normal Checks using pre-printed check stock, which is why we recommend this feature. Auto Reconciliation can also be implemented at the same time. Because camera ready logo images are used with blank check stock, you need to contact the Client Service Department to begin the process. They will help you with layout decisions, security paper vendor recommendations and general ledger set-up.