The report you are looking for in CU*Spy is the LTLAU2: Teller Closing Transaction Audit Report. You can also access the teller audit via Tool #33 Teller Drawer Control/Inquiry. Select the 2-digit employee ID and choose a vault. On the second screen use the Audit button to display the Teller Audit / Change Fund Analysis screen, where you will see every transaction this teller has performed. In addition, you can enter in prior dates. The reference document My Favorite CU*BASE Reports is also   More...

Changing the member's name via Tool #15 Update Membership Information does not automatically change the member's name in the PLASTICS file. You would need to access Tool #11 ATM Debit Card Maintenance , highlight the member's card, and select Reorder Card/PIN. You will then be able to change the member's name and order them a debit card with the correct name information. Before selecting Add/Update, make sure you only select Order Card, and deselect the Order PIN and   More...

Unfortunately, not at this time. You have a couple of options: You can reevaluate your current limits by analyzing your member activity and make any needed adjustments. For example, Tool #976 Where Your Members Borrow will let you filter based on a merchant name, like Walmart. If your members frequent merchants that use Pinless PIN processing heavily, you might elect to raise your daily PIN limit to more closely match your signature limit. As another option, if CU*BASE is checking your daily l  More...

If your credit union uses the CU*Spy online vault, it's easy! Just choose INSTANTxx (where xx is your credit union CUID) as the printer name when printing any CU*BASE report. When the report is generated it will be sent directly to the new INSTANT OUTQ. CU*Spy will regularly monitor for reports sent to this queue and within a few minutes, you’ll see the report under the “Instant Reports” tab in CU*Spy. It will be indexed with the name of the report. IMPORTANT: Remember y  More...

Only postings and authorizations that are sent to CU*BASE will affect these daily limits for ATM/Debit transactions. No credits, refunds, reversals (full or partial), transfers, inquiries, or deposits will affect limits. Authorizations exceeding $1.00 will affect limits. Therefore the following completion will not affect limits because the dollar amount and number of transaction limits were affected by the prior authorization. (It is important to note that this completion may not be on the s  More...

A BSA report that is sent to CU*Spy daily is LBKSC3. This report helps you track transactions subject to BSA reporting. It is also recommended to schedule Tool #633 Print BSA/SAR Activity Report to run each month and save to the INSTANTxx output queue.

The backup alternative to CU*Spy for daily reports is your CU*BASE output queue (OUTQ) routing. Reports can easily be viewed and/or printed from your NIGHTxx or SAVExx OUTQ (where xx is your credit union ID). Instructions are available in our Show Me The Steps online help, linked below.

Starting in April 2020, online retention of CU*Spy daily and monthly reports will be 12 months. (Prior to April 2020, reports were retained for 90 days.)

Starting with the 22.05 release , yes! If you have written off a loan account using Tool #1006 Write Off/Charge Off Loans , each day the system will calculate a day's worth of interest and record it in a new field in the Written-off Loan History. This is not an accrual; nothing will be booked to your GL. Rather, it is a simple calculation of one day's interest, showing what would have accrued if the loan hadn't been written off. This amount increments every day so that you have   More...

Yes, you can select to schedule a Query on a daily, weekly or monthly frequency.

You can elect to schedule a report on daily, weekly, or monthly frequency.

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

Simply put, it is a way for your members to continue using interactive services such as audio response and online banking, ATM/debit cards, and online credit cards for their financial needs, even while CU*BASE is off line for normal daily or monthly processing. CU*BASE uses a special style of stand-in processing that allows for continued use of CU*TALK audio response and It's Me 247 online banking services even during the night when we perform end-of-day and end-of-month processing. Refe  More...

Truth-In-Savings requires certain disclosures on periodic statements. One of the disclosures required on dividend-bearing accounts is the “annual percentage yield earned (APYE)”. The APYE is an annualized rate that reflects the relationship between the amount of dividends actually paid to the member’s account during the period and the average daily balance in the account for that period. *Note - this calculation uses the member’s average daily balance for the period,   More...

What report is available to review potential Approved Positive, Settled Negative (APSN) debit card transactions? To allow CU*BASE credit unions to manually review and, potentially, refund Automated Non-Return (ANR) and Insufficient Funds (NSF) fees for potential Approved Positive, Settled Negative (APSN) debit card transactions, the Asterisk Intelligence team has constructed a query that attempts to identify suspect transactions. A “AP/SN Fee Posting Report” is generated from this Qu  More...

In some cases, the general upload file that is received by CU*Answers on a daily basis only contains accounts where a member has had a change to their account. Contact your OTB vendor to see if you can request a full file to be sent so that all card information would be sent in the upload file to CU*Answers. (In some cases if your CU is already being charged for the upload it is possible there would be no change in price to have the full file sent over.)

Credit card finance charges can be confusing as they are different from a normal simple daily interest consumer loan, because billing cycles play a part in the finance charge calculation. Both current and previous billing cycles are required for the calculation to qualify for a configured grace period. Grace period flags are determined by the credit union and disclosed in their credit card disclosures. Finance charges are waived if the account qualifies for the grace period configured in the loa  More...

Yes, this occurs every night when we perform daily processing. During stand-in, all audio response features will continue to work as usual. However, there are a few special features in online banking that are not available during stand-in processing. See the link below for more details on services that are unavailable during stand-in.

The Closed Account Report and the Closed Membership Report have two versions. LCLACE and LCLMBE are the daily reports that run at EOD. These reports show closed accounts and closed memberships for a single day. LCLAC and LCLMB are the reports that are run from the CU*BASE menu and via Report Automation, and these show closed accounts and closed memberships for a given month.

There are many, many components in the infrastructure that protects your member data, from passwords and daily backups to production redundancy and full-blown DR/BR plans. One important piece of that puzzle involves the protections we put in place to control data moving between the System i and a local workstation. Years ago no one ever imagined an employee popping a thousand member records onto a thumb drive and heading out the door. Today we have entire teams and sophisticated tools to prev  More...

Actually, because CU*Answers sends email on behalf of all of its clients, bad email addresses hurt all of us! Every month CU*Answers sends nearly 100,000 e-statement notifications. We send a couple hundred thousand It's Me 247 online banking notices. We send Member Reach newsletters on behalf of 80 credit unions. We send a lot of email. (And it’s email that your members want to receive!) Unfortunately, if enough emails are returned as invalid addresses, large Internet Service Provider  More...

At the heart of the matter is the calculation and rounding the system uses. As we state in our documentation, we calculate to 8 decimal positions and half round up in the fourth. We warrant this math and it has not changed since 2006. What that means is that the member must have accrued at least 5 ten thousanths of a penny before we will begin accumulating the amount. In the case of a member who has more than the minimum balance to earn a dividend but less than the amount to actually accumul  More...

Prior to April 2023, we ran a daily routine that collected invalid email addresses throughout the day, then during BOD processing marked email addresses as wrong and recorded a Tracker note with the name of the operator who ran BOD. Starting in April 2023, instead of simply marking them as wrong, we now delete the email address and put it into the Tracker note. A record is also written to the CUFMAINT file maintenance log with the ID of the system operator who ran the process. If the system rec  More...

Our system does allow for temporary or permanent changes in limits, depending on your configuration. Limit validation can be described as follows: When a transaction is received, the program looks to the current limits to approve the transaction. CU*BASE compares the date of the last transaction to the system date. If the system date and the new transaction date differ from the last transaction, daily remaining limits are then reset. This implies that the transaction may occur on a non-business  More...

The non-business days configuration, which includes Federal holidays, is used only when calculating the release dates on check holds placed at the teller line or elsewhere. It is not related to 7-day processing. NOTE: Holds are released according to the release date on the individual Uncollected Funds record, regardless of whether daily processing is run on Sunday or not. If an Uncollected Funds record has a release date that falls on a Sunday, the hold is released on Sunday. This will work t  More...