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  • 1. What is the member's transaction description that is used for debt protection fees? Public
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    There are four types of debt protection plan types. 1= Single, 2=Joint, 3=Co-Borrower, 4= Blended. The transaction descriptions are: 1. SIngle Debt Pro Fee, 2. Joint Debt Pro Fee, 3. Co-borrower Debt Pro and 4. Blended Debt Pro Fee.
  • 2. What Microsoft and third-party application patching is included in Network Services' Complete Care service offering? Public
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    CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...
  • 3. What should I consider when purchasing a new workstation? Public
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    If you are considering purchasing a new workstation, here are some questions to ask yourself to ensure that you get all the features you need! First, be sure to review the CU*BASE workstation hardware and software requirements on our best practices page: http://cuanswers.com/client_pm_bp_network.php When purchasing any workstation, consider: 32 or 64-bit Operating System? CU*BASE and ProDOC are compatible with either operating system - but CU*Answers cannot make any guarantees about third part  More...
  • 4. Where can I purchase CU*Answers compatible computers? Public
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    WESCO Net is an authorized Dell reseller and offers computers pre-configured for your network with IBM iSeries Client Access, Seagull Jwalk and Gold already installed. WESCO Net will also apply all Microsoft Critical Updates and Service Packs prior to delivery so you can be assured your new computer is completely up-to-date. Let us take care of all the work, you just take it out of the box and plug it in. Contact a WESCO Net representitive at 616-974-1174 or the Systems Department at 800-327-34  More...
  • 5. I purchased a Dell computer, which now is not working correctly. What is the number for Dell technical support? Public
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    The phone number for general support at Dell is 1-800-624-9896 . Be prepared to give Dell the 7-character service tag ID which is on the computer case. dell optiplex
  • 6. I think I have a bad piece of hardware on my Dell workstation. What can I do to remedy this? Public
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    Contact Dell Support at 800.624.9896. You will need to have the express service code and service tag available, which can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, or what have you. This Dell service will be of no charge provided the hardware is st  More...
  • 7. Who should I call for warranty assistance or to troubleshoot hardware problems on my Dell computer? Public
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    Contact Dell Support at 800-624-9896. You will need to have the express service code and service tag available. These items can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, etc. This Dell service will be no charge provided the hardware is still under warr  More...
  • 8. How do I find out if my PC is still under warranty from Dell? Public
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    The easiest way to find out the status of the warranty is to call Dell. The first thing that should be done is find the Express Service Code . This is a 10-digit numerical code that is located on the PC. Once the Express Service Code is found call Dell Customer Support at 1-800-456-3355.
  • 9. What are the minimum and recommended system requirements for the eDOC Innovations ProDOC solution? Public
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    The following are minimum and recommended system requirements for the ProDoc software: Software Requirements: Workstations must be running Adobe Acrobat or Reader 8.0 or higher. In the Internet Explorer Internet Options, the security option for Do not save encrypted pages to disk must be unchecked under the Advanced tab. Minimum Hardware Requirements: Microsoft Windows operating system 2000/XP Pro SVGA monitor capable of 800x600 screen resolution or higher Standard keyboard and mouse Processor  More...
  • 10. What is the benefit of purchasing our computers through CU*Answers? Public
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    As a Dell partner we can get you great pricing and your PC will come preloaded and preconfigured with all necessary software to run CU*Answers applications, including CU*BASE GOLD.
  • 11. What is the annual amount that can be deposited into an HSA account? Public
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    The maximum allowed annual contribution is indexed each year by the government and is normally announced in the 2nd quarter of the current year for the next year. The limits for 2009 were posted on May 13, 2008 and are quoted below. 2007 Annual Contribution Levels for HSAs: Single (self-only) coverage $2,850 and Family coverage $5,650 Catch-up contribution for accountholders is $800 in 2007. Catch-up Contributions are allowed for an accountholder who is at least 55 years   More...
  • 12. What information will Dell need when contacting Technical Support? Public
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    The only information Dell will always need is the service tag. The service tag is a 5- or 7-digit, alphanumeric code that is on a sticker attached to everything Dell sells. If you have the service tag ready, Dell will be able to look at your system's configuration (when shipped) as well as your warranty status.