Loading...
progress
Your request is being processed...
  • Knowledge Base
 
Expand Advanced Filtering Advanced Search Edit Your Advanced Search | Contact Us

  • 1. When looking at our loan queue, we see a ‘pass decision’ status but the application failed in the underwriting ratios assessment requirements. Why do we see the ‘pass decision’ status? Public
    Preview
    When you see the 'pass decision' status, this means that the application passed your filters and then passed the model. The underwriting ratios are not a hard stop and will not cause an application to pass or fail. Based on the workflow, a model is requested and a decision has already been made by the time those ratios calculated. The ‘fail’ flag in the underwriting ratio is simply a visual indicator to the loan officer that the ratio is potentially higher than normal.   More...
  • 2. What are the supported loan types for the CLR Path Decision Advisor? Public
    Preview
    All loan types that are configurable by your credit union can use CLR Path. There are no database restrictions.
  • 3. How much does it cost to use the CLR Path Decision Advisor? Public
    Preview
    Use of the CLR Path tool is free, one of the many benefits of belonging to the cooperative network.
  • 4. I'm trying to run risk assessment on a membership and the screen returns a reply saying that the QualiFile decision is "review." What might that mean? Public
    Preview
    One reason is that the first name field is limited to 12 characters when running QualiFile (ChexSystems). If the member's name is longer than 12 characters, the scan must be run manually via their website.
  • 5. Why am I not seeing results for all configuration criteria in my member’s CLR Path decision? Public
    Preview
    CLR Path results are calculated using criteria that are checked (active) in the configuration (configured in Tool #1110 Configure CLR Path Criteria ). If you leave a criterium unchecked in the configuration, the member will not be evaluated on that metric, and it will not appear in the decision results. Remember that the member was scored based on the configuration settings at the time they were scored. If the configuration was subsequently changed, this will not be reflected in a score run pr  More...
  • 6. I'm looking for some special Credit Bureau Comment codes for bankruptcy, but don't seem them in online help. Where can I find these? Public
    Preview
    The following old special Comment codes are no longer valid now that your credit data is being reported using the Metro 2 format: BU BV BW BX BY CA CB Instead, use the Consumer Information Indicator field on the loan account to report bankruptcy. This can be changed using Tool #20 Update Account Information on the loan account (click the Credit Reporting Info button to display the the Credit Bureau Reporting Information screen). NOTE: You only need to report bankrtupcy once. If the bankrup  More...
  • 7. Does CU*BASE support Risked Based Lending strategies? Public
    Preview
    Yes, CU*BASE supports risk based lending. CU*BASE provides tools for pricing loans as based upon the Credit Score/ Paper Grade received. A credit union should check with its applicable credit bureau(s) for Decisioning Products available to facilitate this process.
  • 8. The FACT Act requires we notify members when a credit score was used to determine eligibility for a mortgage loan. How can I use CU*BASE tools to comply with this requirement? Public
    Preview
    Option 1: Create a Misc. Member Account Form with the appropriate text, and add a procedure for your loan processors to print this form whenever a loan like this is created. Since the CU*BASE online credit bureau system has no way to know if a credit score is used in the underwriting decision, nor whether the credit report was used for a mortgage or home equity loan, this will be manual process. HINT: This step could be added to the Electronic Checklist feature for your mortgage and home equity  More...
  • 9. How does 7-day processing affect lobby transactions? Public
    Preview
    It is important to distinguish between the following: Terminology: Seven-Day Processing: CU*Answers processes your credit union’s nightly cycle seven days a week in accordance with our 24/7 approach to core processing. Sunday Open Branch: The CU staffs the lobby for business and performs regular daily services for members. CU*Answers requires 30 days lead-time to prepare this activity for your credit union. We have accommodated credit unions with Sunday Open Branch activity since 2013. Cur  More...
  • 10. How does Fiserv determine the method by which payments are sent to the biller? Public
    Preview
    Fiserv evaluates payment direction based on a proprietary algorithm that takes into account many factors. Some evaluation is done at the sponsor level, some at the merchant level, and some at the subscriber level. Sponsor level information determines what check types are acceptable – draft only or draft and corporate. Merchant level information determines the preferred payment method for that payee (electronic or paper) and if the merchant assumes responsibility for returns. Subscriber  More...
  • 11. What types of analysis should I do regularly with the "Money Movement Analysis" tool? Public
    Preview
    There are a couple of things a credit union CEO should do with the Money Movement Analysis tool (Tool #536) in CU*BASE: Comparing to last month: The tool is designed to use last month's ending balance to compare to the current date. So one way to use this each and every month is to regularly compare the balance during, say, the third week of each month and see what accounts have had wide swings either up or down, and then act accordingly on a regular basis. For example: On July 20, compare  More...
  • 12. How do you access the OFAC Tracker, or for that matter any Tracker, if the base share (000 account) is hidden for that membership? Public
    Preview
    Credit unions can choose to hide the 000 account for select memberships. This is a business decision that may be elected for special accounts, for example business accounts. This feature must first be activated for the credit union in the Master Parameters in the OPER screens. Then credit unions activate it by using the Membership Designation configuration. Once activated in the membership designation, the feature will cause the 000 account to be ignored (for accounts of this membership des  More...
  • 13. I was doing some cleanup and noticed that my CU has a lot of non-member records that match the SSN/TIN of actual memberships, usually the same person. How does this happen? Public
    Preview
    When you close a membership that is linked to another membership (for example, a wife closes her membership but is joint on her husband's membership), CU*BASE automatically creates a non-member record so that joint owner the link can remain in place. But later on if the wife were to come back and open a new membership, if the user chooses not to copy the non-member record but rather re-enter all of the wife's info from scratch, the non-member record does remain in the file. There are al  More...
  • 14. How can I find lists of my members who are not enrolled in or using online banking? Public
    Preview
    Remember, definitions matter; there is more than one right way to designate a membership as an online banking user/non-user. Here are the two most common criteria for defining non-user members, by: Enrollment: A non-user is someone who has not yet accepted the Online Banking Use (EULA) Agreement. Activity: A non-user is someone who has not logged in within the past “ X” days/months. That includes never. You decide how long the “X” timeframe should be to consider someo  More...
  • 15. On some of my 1098 tax forms, members who just opened a loan this year are seeing an amount under “Box 2. Outstanding Mortgage Principal” that they don’t understand. Where does this figure come from? Public
    Preview
    The IRS, which makes changes to tax form layouts almost every year, recently added this new informational box to form 1098 to report the balance on a mortgage account as of January 1 of that same tax year. Each year on January 1 we capture the loan balance on all loan accounts in a special file, and then when tax forms are created at the end of the year we can use that figure. Therefore, for loans that were opened in a prior tax year, this balance is usually easy for members to understand.   More...
  • 16. When is CLR Path run? Public
    Preview
    If a CLR Path configuration is associated with the loan product attached to the loan, the CLR Path Decision Advisor score is run during the loan application process before the loan officer moves to the Loan Summary screen. Additionally, you can run a CLR Path score by selecting Tool #53 Process Member Applications , entering a member number, and then choosing the Action Code CLR Decision – Run .
  • 17. Am I limited to one CLR Path score per day? Public
    Preview
    A CLR Path score is calculated the first time a loan application runs each day. Any subsequent running of the loan application that same day will not result in another score being calculated. To run another score, use Tool #53 Process Member Applications and action code CLR Decision – Run . Select the member and the program template and the system will calculate another score. Another more obscure way to get a second score in the same day is to change the CLR Path program template assoc  More...
  • 18. For Report Scheduler, do I need to update date ranges in my saved settings? How are date ranges handled by the automation process? Public
    Preview
    Date ranges (and single dates) in the selection criteria are saved in saved settings; however, for reports that use EOM files, when the automated report is run date ranges are replaced by the entire month range (for example 6/1 to 6/30) and single dates are replaced with a zero. The automated version of the report is simply run for the entire month. For scheduled reports that use current month files, some saved dates are ignored, while some reports require a date range to run (including but not   More...
  • 19. How long is a credit report saved online? Public
    Preview
    If the credit report is attached to the loan, it will be retained for the life of the loan. Otherwise, the credit report detail is usually purged after 60 days, and the summary and decision is purged after 6 months. (This is configurable; if you would like a longer retention, contact Lender*VP. A small monthly charge may apply.)
  • 20. Can a member receive zero points for a criterium in a CLR Path score? Public
    Preview
    If the number 0 appears in the “Earned Points” column of the CLR Path decision detail, the scoring used the criterion, but the member did not meet the requirements to receive points. For example, the member might not have a loan when points are given for having a loan balance.
  • 21. Are there any features being sunset when the new look for "It's Me 247" is released? Public
    Preview
    Yes, there will be a few features we are not bringing over into the new mobile first design. Features being permanently sunset: Promise Deposits - As most CUs and members have fully embraced RDC with its available near-real-time posting option, we made the decision not to bring the Promise Deposits feature into the new modules/mobile first design. Member-selected color themes, picture albums, and start page - The start page feature has been replaced by the Favorite accounts and Favorite feat  More...
  • 22. What happens when the member has more than one CLR Path score? Public
    Preview
    If you use Tool #53 Process Member Applications, select the member, and then Action Code CLR Decision - View Results , and the member has multiple CLR Path scores, a window will display listing all the scores with the CLR Path Report # . From there, you can select to view the detail of each score. (If only one score is available for the member, you will automatically move to the detail screen.)
  • 23. Can we have different sets of criteria for CLR Path? Can we have multiple criteria for a loan product? Public
    Preview
    Yes and no. There is no limit to the number of program templates you can build to hold your decision parameters, but only one CLR Path program template can be attached to a loan product at any time.
  • 24. How does CU*Answers handle enhancement requests from clients? Public
    Preview
    A big benefit to the CUSO is client interaction with CU*Answers and peers. This is completed in a variety of ways including CU*Answers University classes, Product Focus Group Meetings, Web Conference sessions, CEO Leadership Events and more. Statistically, 80%+ of all CU*BASE software enhancements come from ideas initiated by clients. Refer to the Release Planning page on our website for more details about what drives our development decisions, how our software development process is managed, an  More...
  • 25. Which reports support Report Scheduler? Public
    Preview
    As of May 2019, the following reports can be set up in the Report Scheduler. More reports are being added all the time, though. To see if your report is included, simply look for the Save Settings button on the screen when you are running your report. Tool #108 Accrued Dividend Summary Rpt - CDs Tool #190 CD Maturity Analysis Report Tool #191 CD Selective Trial Balance Report Tool #213 Closed Account Report Tool #218 Closed Membership Report Tool #280 Contingent Liability Analysis Report Too  More...