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  • 1. How can I purchase a license for the iText software? Public
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    To purchase a license for the iText software, refer to the PDF Exports Brochure and complete the form on Page 4 and return to CU*Answers via fax. The brochure can be found in the brochure: www.cuanswers.com/pdf/cb_ref/pdf_export.pdf and return information is also found on Page 4.
  • 2. I am receiving a "PC5250 License Error" with an error code when trying to launch a print session. Public
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    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} When launching a print sessio  More...
  • 3. What hardware is required for the CU*Answers online imaging solution? Public
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    To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...
  • 4. A third-party software (iText Sharp) is required on my PC for PDF exports from the dashboard. How do I install this? Public
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    A third-party utility is needed to generate robust PDF output. If you are having issues with PDF generation, it is possible that this is missing or corrupt on your PC. Or it may mean that you have not yet installed the software on your PC. To see examples of how CU*BASE GOLD utilizes this sofware, click here to open the PDF Exports from CU*BASE flyer. See below for directions on what to do if you need to purchase a license of this sofware (iText Sharp) or how to install it once you have purc  More...
  • 5. What are the differences between online ASP an in-house? Public
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    The differences ultimately come down to control and cost. The online ASP system is the fastest, simplest, most inexpensive way to get started with an e-documents strategy for your credit union. With online ASP you offload the back-end service management headaches to CU*Answers. We manage, backup, secure, and patch/upgrade the eDOC servers and databases and these processes fall under our SAS 70 and third party security audits. The online ASP system consists of electronic storage of receipts, loan  More...
  • 6. What is iText software? Public
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    iText is a third-party PDF export software that enables PDF Export functionality for a variety of dashboards within CU*BASE. PDF Export allows for the easy creation of full color reports with a single click of an icon. The software does require a license for use and installation on each individual workstation that will be utilizing the PDF export feature. CU*Answers now handles the sale of new licences, which are for use per workstation. To purchase a license, refer to the PDF Exports Brochure  More...
  • 7. When I try to open my CU*BASE GOLD session, I get an error message: "Warning L03: The Seagull License & Message Server on your AS400(systemname) could not be contacted." What does this mean? Public
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    It means that your workstation is unable to reach the licensing system on the iSeries here at CU*Answers. There are several possible causes. 1) Your PC is not currently connected to your network or you have not logged on to your network properly. Restart your PC and log back on to your network. There may be other causes. If restarting the workstation does not help, contact your staff IT specialist. 2) If the software has been recently installed or reinstalled, there may be a misconfiguration.   More...
  • 8. What should I consider when purchasing a new workstation? Public
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    If you are considering purchasing a new workstation, here are some questions to ask yourself to ensure that you get all the features you need! First, be sure to review the CU*BASE workstation hardware and software requirements on our best practices page: http://cuanswers.com/client_pm_bp_network.php When purchasing any workstation, consider: 32 or 64-bit Operating System? CU*BASE and ProDOC are compatible with either operating system - but CU*Answers cannot make any guarantees about third part  More...
  • 9. One of our members reported not being able to use a shared branching location with an error message saying invalid account. We verified that the membership is active. Why did they receive this message? Public
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    This particular issue arose due to N\A being listed in the driver's license and code word fields. With these indicators, the program is getting confused because \ is seen as a field separator rather than a text option in the field and is causing the program to read the fields incorrectly. This is why the account was being listed as invalid. These fields will need to be updated to include either the actual data or simply be left blank.
  • 10. What does it mean if I am getting a CWBLM0011 Licensing Error when I launch a Client Access print session? Public
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    This error is returned if an unexpected internal application error is encountered in the central client of the Client Access emulation software. Occasionally this is caused by improperly installed or corrupted Client Access software. This is easily identified by its occurence across all user profiles on the PC (including the administrator). More often this is caused by a restriction placed on a resource required by Client Access. This usually takes the form of inaccessible registry keys or i  More...
  • 11. What are the costs associated with implementing the CU*Answers ASP solution? Public
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    The costs associated with implementing the e-Receipts and Photo ID Capture system include purchasing hardware and a one time implementation cost. The following hardware needs to be purchased: an iSweep appliance for each branch, electronic signature pads, photo ID scanners, and thermal printers (if needed). The system requires the use of thermal printers. If a credit union has Carswell Data Product epson printers, there is a one time cost to change the output of the receipt printers from two   More...
  • 12. Is Software Ownership the same as Licensing? Public
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    What happens when you purchase a specific software application? And if you’ve purchased software, what is the license agreement for? Do you now own the software* because you paid for it? Simply put, no. Though you may have paid for the software, what you have actually done is licensed the application, essentially paying for the rights to use the software according to guidelines determined by the owner. The owner of the software remains the person or entity that holds the copyright, giving them t  More...
  • 13. Lease vs. Buy calculator to help you determine if it makes more sense for you to lease or buy your vehicle. Public
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    "; } return " "; } function openNote() { var agt=navigator.userAgent.toLowerCase(); var is_aol = (agt.indexOf("aol") != -1); leftpos=0; if (screen) { leftpos=screen.width/2 - 300; } if (is_aol) { var s = " "; s=document.calculator.sJavaScriptReport('HTML'); document.write(s); } else { var OpenWindow=window.open("","newwin","toolbar=yes,menubar=yes,location=no,directories=no,status=no,scrollbars=yes,resizable=yes,copyhistory=no,width=600,height=380,left="+leftpos+",top=20"); var s = " "; if (navi  More...
  • 14. What is 'Open Source' software? Public
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    (1) Generically, open source refers to a program in which the source code is available to the general public for use and/or modification from its original design free of charge, i.e., open. Open source code is typically created as a collaborative effort in which programmers improve upon the code and share the changes within the community. Open source sprouted in the technological community as a response to proprietary software owned by corporations. (2) A certification standard issued by the Ope  More...
  • 15. How does CU*Check 21's image archive work? Public
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    Your credit union separates deposited items into three types: On-Us (member share drafts that can be cleared internally), Transit items (checks drawn on U.S. financial institutions that can be collected electronically), and Miscellaneous (checks and other items that cannot be legally collected electronically, such as foreign items, savings bonds, and damaged or poor quality items). All items of similar Work Types are placed into batches. A credit ticket is attached and each batch scanned using t  More...
  • 16. When I scan a license in ProDOC, there are black streaks and the license looks grainy. Public
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    Most likely this is caused by scanning the license using the Black White setting instead of Grayscale. If the license looks incorrect in the preview window, click the Delete Page button in the top right. Click Scan Page again to rescan the license. Make sure that Grayscale is selected, and that the DPI is 100. If you are still getting black streaks after selecting Grayscale, the scanner may need to be cleaned (see the Related Link below for details).
  • 17. How do I calibrate or clean my license scanner? Public
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    To calibrate the scanner, you will the need calibration sheet that came with the hardware. It is typically a white sheet with a large black bar running across the lower third. Make sure ProDoc is signed in then right-click the ProDoc icon in the system tray (near the time). Select the Scan option. Click the Scan Page button at the top of the page. Select the Calibrate button near the bottom and insert the calibration sheet into the scanner. Make sure to pay attention to the directional   More...
  • 18. What are some of the features of MVI that make it attractive to CUs? Public
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    -There is one screen for the user. The transaction receipt pops, and displays two rows of denomination boxes: CASH IN |__| |__| |__| |__| |__| |__| ONE FIVE TEN TWEN FIFT HUND CASH OUT|__| |__| |__| |__| |__| |__| -The system OCRs the receipt and finds the cash in and cash back amounts. The teller cannot print the receipt until the denomination counts total the In and Cash Back amounts. Note: They had issues with our concatenated multiple receipts   More...
  • 19. When working with a loan form in CU*BASE GOLD, I get the message “Warning L03: The SEAGULL License and Message Server on your AS/400 (wescprod.cubase.org) could not be contacted.” What should I do? Public
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    This message only happens when using custom loan forms in GOLD. At this point we believe that the issue revolves around a timeout on the custom file which controls the screens in loan forms. CU*Answers Quality Control, Programming, and the Seagull Software Company are researching this issue for a speedy solution. In the event that you receive this warning message, please click on “Continue” and close all remaining GOLD sessions. You will be able to launch GOLD immediately after that to contin  More...
  • 20. What hardware and software will be installed for CU*Check 21? Public
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    CU*Check 21 includes an IBM PC, a Unisys Document Scanner, Alogent's Sierra Xpedite(R) software (recognized as a world leader in image technology), and three years of complete equipment support and maintenance- valued at more than $5,000- as standard!
  • 21. How do I install a webcam with ProDOC? Public
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    Install the TWAIN driver that came with your webcam Right click the ProDOC icon and select Scan Proceed to Scan Options and make sure the Override scanner settings check box is unchecked Click Select scanner> Twain Pro> (your web cam) click Select, then OK on the Scan Options button and click Scan Page.
  • 22. How are photo IDs scanned into the Photo ID Capture system? Public
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    The teller uses the ProDOC software that is installed on his or her computer and a scanner connected to their computer to scan the photo IDs into the secure database. edi edocs edoc
  • 23. A replacement check scanner on a Windows 7 workstation is not recognized by CheckLogic. The Panini scanning software does recognize the scanner. Public
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    Without uninstalling the current scanner drivers, install the scanner drivers a second time and then CheckLogic will recognize the scanner.
  • 24. Why am I getting so many “Paper jam detected” errors? Public
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    Some scanners, like the Canon CR-180, have a paper feed thickness setting. Increasing the thickness of the allowed paper can often greatly reduce paper jammed errors.
  • 25. What documents can I store in the ASP system? Public
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    The ASP system stores member receipts, loan documents, and member ID cards such as a state issued Driver License or picture Identity Card.