This is due to the wrong print setting in ProDOC for a Carswell thermal printer. To correct this follow these steps.: Pop a receipt in ProDOC - you may either use the receipt_test.txt file, or reprint any receipt from GOLD Click on the ... button immediately to the right of the Print button Select the first option - Print Original Files Click Print to test

Yes, the images and information on the thermal receipt can be changed whenever needed. In order to change this, the thermal printer will have to be shipped back to CU*Answers along with the new image file, where the hardware and software required to make this change is located. After the process is complete, the printer is return shipped to the owner, where it can be re-connected to the workstation. Contact a member of the Systems Team for information on pricing and scheduling.

Source of Receipt (SOR) is the paperwork that accompanies the checks to the Check Processor. It is the documented proof of when and from whom the checks were received. SOR provides the ABA# of the bank the checks are received from, the date of the cashletter, the amount of the bundle the check was in, the position of the check in the bundle (checks before after), and the tracer number assigned to the check. On the form you'll see a couple of abbreviations: IB stands for Item Before that   More...

The reason the M/R code is not writing out with the teller's branch number is because it is being done through Phone Operator. Phone Op is actually posting to the member branch regardless of this configuration. The transaction is a bit different than teller because it’s built with a TRANS record with a direct connection to the offset GL rather than a teller audit key with an EOD GL interface for misc receipts. The trans record posts the member branch to both the member and teller bra  More...

Yes. Check out the store for more details. Refer to the link below.

The detailed printing of a receipt for a Miscellaneous Receipt transaction is defined within the device configuration. To verify whether or not your device is configured to print the detail, you can launch Tool #326 CU Hardware Configuration. Select your workstation from the list and make sure that the Miscellaneous Expense/Receipt box is checked under the Application Receipt Printing column. Future receipts will print the detail after the option is selected.

If you're referring to the two checkboxes that appear on the main posting screen for standard Teller Line Posting (Tool #1), the answer is yes. Even after switching to vertical receipts you'll be able to choose, on a case-by-case basis, whether you wish to include balances or not on the receipt (as well as whether you want to produce a receipt at all). If you check the Suppress balances option the Account Summary section at the bottom of the receipt will be completely omitted. NOTE:   More...

Below is a sample of an CBX/Xtend shared branching receipt showing the name of the member's home credit union: In this sample ABC Testing Federal CU is the member's home credit union; their CU# is 123 and their CUID is XX. For national shared branching, you’ll see a section that shows “CO-OP Shared Branch Transaction” and the financial institution’s name as well as the tran seq# that we receive from Co-Op, like this: NOTE: When these receipts actually prin  More...

Yes. Below each line that shows a check in, a second line will appear, like so: CHECK IN 1,234.12 Funds held; available on 10/13/21 CHECK IN 5,339.21 Funds held; available on 10/15/21 This shows the date on which the entire hold will be released (next-day Reg CC release dates aren't specifically noted on either horizontal or vertical receipts).

Yes, as a separate line below the “ACCOUNT TRANSFER” and amount you’ll see “To account ****12-123” with the masked transfer account.

Miscellaneous Receipts will appear as a cash withdrawal if the terminal/device in question is not configured to print the Miscellaneous Expense/Receipt detail (via Tool #326 CU Hardware Configuration ). Once selected, there will be a line item on the receipt for each Miscellaneous Receipt that is processed.

No, it is not currently possible to upload promotions to print on vertical receipts. While our Imaging Solutions team does not have any current plans to implement this feature, that is not to say it would not be considered in the future, as part of the ongoing evolution of our planned native receipts project. Read more about Native Receipts in the Kitchen .

Imaging solutions will need to first activate Native Receipts in the Operations side of CBX. Then the settings that control Native Receipts can be adjusted via Tool #1775 Workflow Controls: Xpress Teller and Tool #1005 Workflow Controls: Teller Member Service (for Standard teller). Refer to the related links below for more information.

Note: this procedure also works with Carswell printers. (1) Turn the printer off. (2) Hold the FEED button while turning the printer back on. (3) Continue to hold the FEED button until the error light starts flashing. (4) Clear the paper by pressing the FEED button. If successful, a receipt printer settings page will print. Your printer's memory is now cleared. If this is not successful, please contact the Network Services Help Desk for assistance.

The “Today’s Transactions” section uses the receipt descriptions from Tool #105 Account Suffix Configuration, such as INSTALL LN. The “Account Summary” section uses the dividend application description, such as USED VEHICLE.

If your controls specify to print balances only for accounts affected during the transaction, then theoretically it would only print those accounts the joint owner is authorized on, since those would be the only ones they could post to. (Your controls can also be set up to show all accounts, regardless of what’s on the transactions, in which case all would appear.)

This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a  More...

Download the Software Note: Our network requirements have been updated and can be found here . Please verify with your IT vendor that these changes have been put into place before attempting to download Station Control. You can download CBX from this link . Site-Four clients please use this link . Instructions for Manual Install of CBX Station Control Run the downloaded CBX Install Suite Prod CBX1.exe installer. This will require administrative privileges on the workstation. 1. On the CBX In  More...

To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

General Requirements CU*BASE GOLD, CBX, and the associated cuasterisk.com software suite ( Station Control , ProDOC, SearchLink, etc.) require that the following networks be routed to the cuasterisk.com network (typically via a CU*Answers Cisco router): For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from any device accessing CU*BASE or CBX. Required for standard Production connectivity: 63.150.21.96/27 63.236.240.16/28   More...

Yes, by making use of both a Misc. Receipts and a Misc. Expense posting code, so that you can put the funds temporarily into a G/L then issue a check from that same G/L. Here are the key steps: First, configure two posting codes, using Tool # 534 Misc. Posting Codes Configuration. For the first one, choose the Receipts type and set up a code that will allow you to place funds into a G/L account. For the second one, choose the Expenses/Advances type and set up a code that will allow you to  More...

Yes. Below each line that shows “CHECK IN” and the amount, the receipt will include a separate line showing “Funds held; available on xx/xx/xx” with the release date. (This is not the Reg CC next-day release date but rather the date the entire amount is finally released.)

The differences ultimately come down to control and cost. The online ASP system is the fastest, simplest, most inexpensive way to get started with an e-documents strategy for your credit union. With online ASP you offload the back-end service management headaches to CU*Answers. We manage, backup, secure, and patch/upgrade the eDOC servers and databases and these processes fall under our SAS 70 and third party security audits. The online ASP system consists of electronic storage of receipts, loan  More...

As we transition from CU*BASE GOLD to CBX, we are shifting from an application that runs directly on a workstation to a more modern, browser-based solution. Previously, CU*BASE GOLD relied on command-line arguments and local temporary files to interact with multiple applications. This approach is not sustainable for the future, as web browsers lack the capability to execute command-line requests and require called applications to be installed and registered on the system. To address this limitat  More...

When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...