Loading...
progress
Your request is being processed...
  • Knowledge Base
 
Expand Advanced Filtering Advanced Search Edit Your Advanced Search | Contact Us

  • 1. When underwriting an indirect/dealer loan application, does the Centralized Underwriting code “Refer to Manager” send a notification to the dealership via our CU*BASE Integration? If so, does the notification include the application notes from the loan application? Public
    Preview
    The credit union can pass any underwriting code that's configured as a Approval or Denial code type. So if your credit union has underwriting codes of AI for Approved Indirect and DI for Denied indirect, those will both pass a status of approved/denied as long as they are configured correctly. The only code we standardized is the CO for Counter Offer. This is the only memo type code that can be passed for indirect. Any other memo codes would not trigger a notification to the dealer. C  More...
  • 2. Does CU*Answers support integrations such as mint.com that pull in financial information if the member supplies their user ID and password? Public
    Preview
    There is nothing CU*Answers can do to stop financial aggregation services like Mint from accessing our online banking products. Although we have set up many direct integration tools over the years (see the related links), members can also provide their credentials to whomever they choose and the process is entirely in the hands of that third party to maintain the connectivity. Hint: Members who choose to do this will need to remember that whenever they change their online banking password, they&  More...
  • 3. Why does CU*BASE require two steps to perform a teller correction - deleting an audit key and completing a member transaction reversal? Public
    Preview
    Because of CU*BASE design to integrate directly to the general ledger is one of its most impressive features, the teller system needs to process as its own section. In order to discourage inaccurate or misleading transaction reversals or back-dating, the dual system segreates the teller drawer (cash) from the member transactions and balances. If the two steps are not completed correctly, the general ledger will be out of balance. Fortunately you can use Tool #31 Reverse Tran/Adjust Drawer (Same  More...
  • 4. What models of TCDs (Teller Cash Dispensers) are supported by CU*Answers? Public
    Preview
    Our official statement is that CU*BASE is not integrated with any TCD or TCR hardware solution; however, you may find the information below helpful. When considering which model of TCD or TCR to select, it is important to realize that supported models are determined by your solution provider not CU*Answers. For example, if you are utilizing DynaCash, as the provider of the software that interfaces between CU*BASE and the cash handling hardware then they would determine compatibility. With this i  More...
  • 5. What products does eDOC Innovations offer? Public
    Preview
    eDOC Innovations offers a full suite of e-document solutions. This includes paperless receipts, loan forms, reports and statements as well as eSign and Check 21 solutions. Together with CU*Answers they offer three different integrated document storage or vault models. For more information about eDOC Innovations and how they can automate your document workflow, contact John Beauchamp at jbeauchamp@edoclogic.com or phone 800 425- 7766 extension 228. edi edoc edocs
  • 6. Does CU*BASE provide an on-line interface with CUSC or FSCC National Shared Branch Networks? Public
    Preview
    Yes, we currently offer an online interface with CUSC and FSCC. Acquirer provides the integration of using the CU*BASE teller system to process other members in the national shared branch credit union listing. Issuer allows CU*BASE clients to participate in the national credit union network. Refer to our Pricing Guide for associated CU*Answers costs then contact the Client Service Department to get started!
  • 7. Does CU*BASE support Teller Cash Recyclers (TCRs)? Public
    Preview
    The CU*BASE Teller system does not have an interface option to integrate with a Teller Cash Recycler (TCR). We do not recommend the use of any product, but CU*Answers is aware that clients have successfully used DynaCash, a third party solution from Add On Technologies, as a viable solution. You can get more information about this solution from our Imaging Solutions team by emailing imaging@cuanswers.com or by visiting its website at http://addontechnologies.com/dynacash/ We have many CUs who ar  More...
  • 8. Is CU*Answers going to add Zelle to its mobile offerings? Public
    Preview
    A common request from credit union employees, although generally not from credit union management, is that the network (CU*Answers or cuasterisk.com) should move to “get” Zelle. While we understand the general rule of thumb that if members seem to like a solution it makes sense to match it, in this case the credit union business leader needs to look deeper: Zelle is a branded solution for P2P. It is a community that you join. Zelle provides a P2P transaction approach that is uniqu  More...
  • 9. Are there any features being sunset when the new look for "It's Me 247" is released? Public
    Preview
    Yes, there will be a few features we are not bringing over into the new mobile first design. Features being permanently sunset: Promise Deposits - As most CUs and members have fully embraced RDC with its available near-real-time posting option, we made the decision not to bring the Promise Deposits feature into the new modules/mobile first design. Member-selected color themes, picture albums, and start page - The start page feature has been replaced by the Favorite accounts and Favorite feat  More...
  • 10. What models of TCDs (Teller Cash Dispensers) are supported by CU*Answers? Public
    Preview
    Our official statement is that CU*BASE is not integrated with any TCD or TCR hardware solution; however, you may find the information below helpful. When considering which model of TCD or TCR to select, it is important to realize that supported models are determined by your solution provider not CU*Answers. For example, if you are utilizing DynaCash, as the provider of the software that interfaces between CU*BASE and the cash handling hardware then they would determine compatibility. With this i  More...
  • 11. What Network Operating System does CU*BASE use? Public
    Preview
    CU*BASE runs on the IBM iSeries platform utilizing the i5 Operating System. The System i platform comes integrated with the components necessary to support robust business computing including the operating system, database, security, communications and networking, middleware, application servers and more. System i5 models can run multiple operating systems and applications simultaneously. They support applications running in IBM i5/OS®, Microsoft® Windows®1, Linux®, IBM AIX 5L&tr  More...
  • 12. How does CU*Answers handle controls regarding ransomware and backups? Public
    Preview
    CU*Answers is occasionally asked about controls regarding ransomware and backups. Some questions are related to our data processing software (CU*BASE) and others are related our Imaging System (CU*Spy). CU*Answers and our credit union clients are on entirely separate, segregated networks, and therefore it is highly unlikely if one business victimized by ransomware that both entities would be affected. The CU*Spy discussion does not apply to clients that have their own in-house imaging solutio  More...
  • 13. What does AIRES mean? Public
    Preview
    AIRES is an acromyn for Automated Integrated Regulatory Examination System. AIRES is a software tool used by the NCUA when performing financial audits on credit unions. ARIES AIRIES
  • 14. Why should we use the AnswerBook's personal finance knowledge packs and calculators? Public
    Preview
    The AnswerBook content affords several benefits not available from other providers. In addition to being written in language that is easy to understand, our knowledge pack items provide the following unique benefits: 1. Better reinforcement of your brand and better user experience. You want the content to look like it is part of your site and part of your delivery. Personal finance content can help your consumers appreciate the breadth of your financial knowledge and services offered. The  More...
  • 15. What does it take to get started with the AnswerBook? Public
    Preview
    The AnswerBook can be seamlessly integrated with your Web site within a couple of days. The amount of time it takes varies on how you plan to use the product and the number of staff using the product. Your knowledge base is pre-populated with 300 "seed items" (commonly asked questions of credit unions) and a category structure that makes the organization of your knowledge base a breeze. You can also add your own Q AS by cutting and pasting your existing content from any application or Web p  More...
  • 16. Members have reported not being able to see transactions automatically in their QuickBooks Online account. Can you help? Public
    Preview
    Our online banking products do not support a direct integration with QuickBooks Online. We do support the ability for members to manually download their transactions to a QFX / QBO file and manually import them. However, as explained in the related link below, other than creating the files we have no control over how that import process might work on the QuickBooks end. Contact an Intuit representative for assistance. NOTE: From time to time Intuit may change their requirements for the file form  More...
  • 17. What is ISDN? Public
    Preview
    ISDN is the abbreviation for Integrated Services Digital Network, an international communications standard for sending voice, video, and data over digital telephone lines or normal telephone wires. ISDN supports data transfer rates of 64 Kbps (64,000 bits per second). ISDN used to be the preferred backup communications strategy for credit unions but has been replaced by VPN backup. New ISDN backup connections are no longer supported by CU*Answers.
  • 18. Can CU*BASE thermal printers be configured as network printers, similar to a laser printer with an integrated print server? Public
    Preview
    CU*BASE currently only supports a direct serial cable connection for thermal receipt printers.
  • 19. Does CU*BASE offer a feature that performs the yearly escrow analysis? Public
    Preview
    Yes, CU*BASE has an integrated Escrow processing tool that includes an escrow payables management tool as well as as a mechanism for handling the annual analysis, member notifications, and related reporting.
  • 20. What on-line ATM / Debit Processing vendors are integrated with CU*BASE? Public
    Preview
    Please use the attached link ton our website for an up-to-date listing of the on-line vendors and supported features already integrated with CU*BASE.
  • 21. What is a channelized T1? Public
    Preview
    Channelized T1 (also called Integrated T1) is a digital carrier modulation method in which a T1 line is divided into 24 channels, each having a maximum data speed of 64 thousand bits per second (Kbps), and each capable of supporting a unique application that can run concurrently with, but independently of, other applications on different channels.
  • 22. Why do journal entries exist in 739.00 that are not "cash" related? Public
    Preview
    CU*BASE provides a daily general ledger integration based on that day's business. It is important that all entries, whether generated by CU*BASE or by manual entry, are reviewed for accuracy. Because financial institutions balance their money on a frequent if not daily basis, we "wash" through 739.00 for processes not directly related to Cash.
  • 23. I am looking for any documentation that states that CU*Answers is in compliance with the Gramm-Leach-Bliley Act. Where can I find this? Public
    Preview
    The Gramm-Leach-Bliley Act refers to member privacy and data integrity for financial institutions. Your credit union's contract with CU*Answers includes verbiage pertaining to member privacy and data integrity. Should you have an older contract that does not include this verbiage, you can contact a member of our Sales/Marketing Team about receiving an updated contract. For additional information, including CU*Answers SAS70 and Data Security policy, please contact a Client Service Representative.
  • 24. For what vendors does CU*BASE have integrated check ordering? Public
    Preview
    Currently Clarke American and Liberty interfaces are available.
  • 25. I am required to complete a FACT Act policy by July 1, 2010, and the only piece of the policy I am missing is the part where I have to describe the process which ensures there is no duplicate reporting, and basically the process which ensures the integrity of the data. Can you offer any assistance addressing this issue in our policy? Public
    Preview
    Regarding the FACT Act policy, we can only guarantee or warranty what is input into CU*BASE. We have not seen a standard policy that we are able to provide to you. Our recommendation is that you put a procedure in place where they randomly select a group of loans and do the credit reporting inquiry from the loan inquiry screen to review the accuracy of the reporting.