To charge off and close a loan, use Tool #1006 Write Off / Charge Off Loans and choose Charge Off. The loan account will be closed and a record written to the write-off/charge-off history dashboard. You MUST include a reason for closing the suffix. write off write-off writeoff written off written-off writtenoff charge off charge-off chargeoff charged off charged-off chargedoff

Yes! The Call Report software is able to calculate more than one automation routine for the same NCUA account code. This is especially useful for the loan areas of the Call Report when you need to gather information from various codes (purpose, security, category, G/L) for the same NCUA category or if you have off-trial-balance (OTB) loans and in-house loans that fall into the same NCUA category. Each automation routine is set up separately then is automatically added together to provide the   More...

The system does not and will not automatically copy Tracker notes from a closed account to an open account when the account or membership is reopened or reused. However, the user can manually copy the Tracker from a closed account or membership to an open account or membership using Tool #283 Copy Trackers to Other Member.

The Collections Summary Inquiry totals are archived daily at the time when Delinquency Monitoring is performed. This is either in Beginning-of-Day or End-of-Day based on your credit union's configuration. The Delinquency Report, when run for the current month is gathering the member loan deliquency status in real time. Because transactions can be happening bewteen the two timelines the results can differ.

CU*BASE has a powerful tool to help complete your credit union's quarterly NCUA 5300 Call Report. There are many different automated calculation routines you can set up that will calculate much of the data you will need, pulling from your General Ledger and member account data. To list all of these tools, click the Filter by Category button on the CU*BASE home page and choose the 5300 category (you'll find it at the bottom of the list of categories). Refer to the links below for more   More...

If a member cannot view their check, the research team needs the following information: Credit Union Questions What is your credit union name? Have multiple members reported that they cannot view checks? Are these members having the same experience when viewing their check? (See Member Questions. ) Has the check appeared on the Check Exceptions Report? (TNDET) Was this check cleared at the teller line? (Sometimes this is referred to as a counter-killed check.) Are you able to retrieve a chec  More...

Bill Pay fees post around the 11th of the month. The fee posting will only attempt once. An idea is to use this exception report and manually post fees if needed. Something to keep in mind: even if the member has Overdraft Protection, it may still give the exception listed above because Overdraft Protection does not cover fees.

The two reports are using different criteria to determine loan delinquency: Loan Delinquency Analysis With the 13.0 release in the spring of 2013, the Loan Delinquency Analysis Report (Tool #461) was changed to report loan delinquency in days instead of months per updated NCUA requirements (see below*). The current processing date is compared to the next payment date to determine the actual number of days delinquent. This is most commonly used report for obtaining delinquency information for  More...

A discrepancy in the number and amount of loans is because the reports gather the information differently. The Selective Loan Info report (sometimes referred to as the Loan Trial Balance ) is gathering the loans using “Total number of payments” and the Loan Maturity Report is calculating the length of time to maturity from the appropriate date (as specified for “Calculate length of time from maturity from”) and gathering the loans that fall into the maturity ranges ent  More...

Yes. For example, you could use G/L automation routine to gather a G/L account total(s) plus use a purpose code routine to gather a total of certain loan accounts, and the sum of both would be used for the account code on the 5300 report.

All of the calculation routines in this software assume that each Corporate ID is reported to the NCUA separately. Each time you create a new Call Report, you will be asked to specify the Corp ID, and each corporation must be completed separately.

Tool # 362 Enter Quarterly Call Report Data can be accessed by more than one CU employee at the same time. That way you could assign more than one person the responsibility to complete different sections of the Call Report. Keep in mind, though, that if both people update the same account code (field) , the system will simply save whatever the last entry was. So your staff need to be careful that they aren't both trying to update the same sections of the report at the same time!

Tool #709 Quarterly 5300 Call Report Data Listing is a report showing the Account Codes and descriptions along with data that has been entered in the 5300 software. In release 9.4 we are also adding a Configuration report to print the values that you have configured in the software (G/Ls, security codes, purpose codes, category codes).

If your regular share account is set up with a split rate, assuming the majority of your accounts are at the base rate, most credit unions elect to use that rate as the average rate on the call report. The call report is looking for an average rate, not a weighted one. If you wanted to calculate the weighted average rate on a split-rate share product for other reasons, you could use Tool #344 Div/Int Split Rate Forecasting. Take the Total Forecasted Dividends, divide by the Total Average   More...

If you use the CU*BASE Escrow Payables system for your mortgage loans, you can obtain the yearly amount that is being scheduled to pay for PMI from the Escrow Disbursement History on the individual loan. Launch Tool #570 “Open /Update Escrow Disb. Records” Enter the mortgage account number Select the Payee that represents the member’s PMI Choose the History option Depending on when you view this history, of course, you may need to extrapolate any remaining months of the year t  More...

Yes, there is the PREGD Reg D statistical report that is automatically generated every day and is located in CU*SPY under the Member Service category. This report gives you the balances of your shares, drafts, and certificate accounts along with the balance for GL 739.00 Cash. Simply print the days you need to collect for the FR2900 report. To find the balances for other GL accounts for the 5 days requested in the FR2900 report you can use Tool #650 Print GL Trial Balance (monthly) to select  More...

There are two methods used to track delinquent loans for reporting purposes in CU*BASE: Method One (for Collections tracking) We have always tracked delinquency in two separate fields for “Months” and ‘Days” in the member files. When a loan is 30 days delinquent, it shows as “0 Months, 30 Days” delinquent. When a loan is 31 days delinquent, it is “1 Month, 0 Days” delinquent. A month is always considered 30 days regardless of the actual number o  More...

Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...

There is a table called MBRAPPSTAT which holds records of various API calls done during the entire member authentication process, even before they have successfully logged in to online banking (even if through the mobile app). That is the first place TO look to see records of what's happening with this member's account as they step through that process. There is one row for each API call, and each API call represents a different phase of the process. For example - Get Username, Get Chall  More...

IMPORTANT NOTE: When It’s Me 247 was updated in 2021, the “See” option shown on here was made unavailable. There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering   More...

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

The member can call Fiserv's collection line at 800-848-1337. Once the member has settled the debit with Fiserv, their account can be reactivated.

Truth-In-Savings requires certain disclosures on periodic statements. One of the disclosures required on dividend-bearing accounts is the “annual percentage yield earned (APYE)”. The APYE is an annualized rate that reflects the relationship between the amount of dividends actually paid to the member’s account during the period and the average daily balance in the account for that period. *Note - this calculation uses the member’s average daily balance for the period,   More...

When a credit union statuses a member's card as 'HOT' or warm (Lost/Stolen/Fraud/Restricted), this information is transmitted immediately to your vendor to stop any further withdrawals/purchases being performed with that particular card. But at your vendor a 'Hot Card' is not considered to be a closed card. When your member's card remains at a HOT or Warm card status on CU*BASE, CU*BASE is still required to send any maintenance updates such as address change, phone numbe  More...

When a collection account is charged off it may qualify for a 1099C to be sent to the member. Qualifications are detailed on the IRS website. Access Tool #922 Update 1099-A, C and MISC Tax Form Data to enter or modify information to be printed on a 1099-C form for a particular member.