Follow the link below to the service locator page on the hp.com website. There, you will be able to select the product line for which you need support, enter your address, and find nearby HP-qualified technicians.

This procedure assumes the printer is attached directly to a PC. Load the correct print drivers on the PC and ensure that you can produce a Windows test page. Open the Client Access print session and cancel the sign-on dialog box. From the Communication menu, choose Configure, then click the Setup... button. Set the printer model to *WSCST , set the drawer settings to Letter (8.5 x 11 inches) , and put a checkmark in Printer Supports ASCII code page-899 . Click OK until prompted to sign on again  More...

When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...

Note: this procedure also works with Carswell printers. (1) Turn the printer off. (2) Hold the FEED button while turning the printer back on. (3) Continue to hold the FEED button until the error light starts flashing. (4) Clear the paper by pressing the FEED button. If successful, a receipt printer settings page will print. Your printer's memory is now cleared. If this is not successful, please contact the Network Services Help Desk for assistance.

This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a  More...

No. The way that normal CU*BASE features work is to use the CU*BASE Workstation Configuration settings to determine a default printer for certain functions, or you can choose a printer directly when printing most CU*BASE reports. But since IBM Query is not a CU*BASE program but rather a generic program offered by IBM, it does not have any way of looking at CU*BASE configs for the info it would need to direct the print job. Therefore a Query definition will go to your list of spooled files and  More...

The first thing to do is make sure all the cables are connected securely to the printer and the PC. Be sure to note if one of the cables is a network cable. If all of the cables are securely connected and you still cannot print, restart the PC and the printer. If you receive the same error once the printer and PC are back up, there is likely a hardware issue with the printer. If one of the cables that plugs into the printer is a network cable then the Jet Direct card (a network interface   More...

To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

Here are seven things to review if you are trying to research why a loan did not report to the credit bureau. Look to see if the loan is flagged not to report to the credit bureau: Access Tool #20 Update Account Information (shortcut: acct) for the account and click the Credit Reporting Info button. The Report to credit bureau flag must be checked. Look at the Credit Report History located in Loan Account Inquiry via the Delinquency window (F23 or click the lookup button next to the Deli  More...

These symbols print when the printer doesn't know what graphic or font to use for the logo, signature, or MICR line. There are a few possible causes: Is this a new printer? If this is a new printer, the first thing to consider is whether the other printers at the credit union use Check Secure devices. Check Secure devices are no longer sold and are not compatible with new printer hardware. To transition from Check Secure devices to the new software based check printing methods, contact CU  More...

If your credit union uses the CU*Spy online vault, it's easy! Just choose INSTANTxx (where xx is your credit union CUID) as the printer name when printing any CU*BASE report. When the report is generated it will be sent directly to the new INSTANT OUTQ. CU*Spy will regularly monitor for reports sent to this queue and within a few minutes, you’ll see the report under the “Instant Reports” tab in CU*Spy. It will be indexed with the name of the report. IMPORTANT: Remember y  More...

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

Make sure that drivers for the printer are loaded on the PC on which you are building the session. Test the drivers by printing a windows test page unless you are using a thermal receipt printer. DO NOT SEND WINDOWS TEST PAGES TO THERMAL RECEIPT PRINTERS! Once you know the printer is set up correctly, then perform the following steps: 1) Go to Start>Programs>IBM Client Access Express>Emulator>Start or Configure Session. 2) Select Configure. 3) Set the System Name to WESCPROD.  More...

The General Printer ID that is specified in Tool #326 CU Hardware Configuration does not control where screenshots are printed. The screen shot configuration needs to be changed on the virtual workstation device. Contact the network help desk for assistance. There should be 3 sessions per workstation (G0, G1, and G2). The screen shot printer can be modified here.

What is the difference between writers, printers, spool files and OUTQs ? Have you ever been confused when someone said “What is in your OUTQ?” Do you ever run a report and then wonder why it's not printing? What is a spool file? Let's get the terms straight. Writer (Printer) To start, think of writers and printers as the same thing. It's how the IBM system refers to its connection to a physical printer. OUTQ Next, an OUTQ (an abbreviation for output queue, commonly prono  More...

Currently, the timeout parameter for a CBX session connected to the iSeries is set to 90 minutes. This means that after 90 minutes of inactivity, the session will be logged off automatically. This setting reflects the need to balance the system resources that are required to handle session timeouts across all workstations for all online clients. The shorter the period, the more users hit a session timeout at the same time, and that can have a noticeable impact on system efficiency. In addition,  More...

Using your browser’s Print feature, you can print screen content: Navigate to the content you want to capture. Press Ctrl + P on your keyboard, or go to the three-dot menu ⋮ in the top-right corner > Print. In the Print dialog window that appears: Select Save as PDF if you want to save the content as a file. If you’re printing it physically, select your printer. Pages: Choose All (default) or set a range if needed. Layout: Choose Portrait or Landscape depending on what fits be  More...

Making this change to existing requires the following: A thermal receipt program setup charge of $50 for each unique site. (Although most CUs have the same configuration at every branch, if your credit union uses a different configuration such as address or logo for some of your branches, each unique configuration will require the setup charge.) A thermal upgrade kit which is emailed and applied to the firmware of each thermal printer via the serial cable that connects the printer to the PC. Th  More...

What report is available to review potential Approved Positive, Settled Negative (APSN) debit card transactions? To allow CU*BASE credit unions to manually review and, potentially, refund Automated Non-Return (ANR) and Insufficient Funds (NSF) fees for potential Approved Positive, Settled Negative (APSN) debit card transactions, the Asterisk Intelligence team has constructed a query that attempts to identify suspect transactions. A “AP/SN Fee Posting Report” is generated from this Qu  More...

As CBX is presented in-browser, you now will now use the built-in browser printer options to print a CBX screen. These printer features are located as the 3 dots in the top left corner of an Edge browser. The print options are very similar in other browsers, as well. See more about taking screenshots in CBX: What are some best practices for taking a screenshot in CBX?

The most common scenario that this is needed is if an extremely large document (hundreds of pages) is accidentally sent to a printer instead of a hold OUTQ. Please follow these steps if you need to stop the document from printing: First, power off the printer! Close the print session that controls the printer. Disconnect the power cable from the printer. This will remove all power from the printer and clear it's memory. If this is not done, the printer is likely to continue printing when it i  More...

Launch Tool #100 CU*BASE Report Builder (Query) Make sure the Location reads QUERYxx (where xx is your CUID) Click the Lookup button next to the Name input field Use the tab key to jump down to the list at the bottom of the screen, and use tab or page down to scroll to the first query you wish to print Tap the letter “P” or choose Print definition from the drop-down menu Repeat steps 4 5 for a small batch of Queries (to avoid an error message, choose no more than 8-10 at a time)   More...

If you are considering purchasing a new workstation, here are some questions to ask yourself to ensure that you get all the features you need! First, be sure to review the CU*BASE workstation hardware and software requirements on our best practices page: http://cuanswers.com/client_pm_bp_network.php When purchasing any workstation, consider: 32 or 64-bit Operating System? CU*BASE and ProDOC are compatible with either operating system - but CU*Answers cannot make any guarantees about third part  More...

Tray assignments are controlled by a combination of the model in the CU*BASE library, the print session configuration, the Windows driver, and the settings on the printer itself. Let's break down how each affects it first: Model in library - each model defines the PCL code that CU*BASE appends to the print job for duplex and trays. If the wrong model is selected, the wrong PCL may be pushed with the print job. It is also important to have a supported printer , otherwise CU*Answers cannot   More...

When a terminal is not working or is locked up, authorized branch personnel may follow these simple procedures. Launch Tool #763 Reset User Login Password/Device . I nsert the failed terminal ID into the Device name field. To locate your device name, click the question mark at the bottom of any screen and then About this Application. For CU*BASE GOLD, the device name will end in G0, G1, etc. Use Enter. Your printer and terminal sessions should reset, and you’ll be right back to business  More...