Follow the link below to the service locator page on the hp.com website. There, you will be able to select the product line for which you need support, enter your address, and find nearby HP-qualified technicians.

This procedure assumes the printer is attached directly to a PC. Load the correct print drivers on the PC and ensure that you can produce a Windows test page. Open the Client Access print session and cancel the sign-on dialog box. From the Communication menu, choose Configure, then click the Setup... button. Set the printer model to *WSCST , set the drawer settings to Letter (8.5 x 11 inches) , and put a checkmark in Printer Supports ASCII code page-899 . Click OK until prompted to sign on again  More...

The first thing to do is make sure all the cables are connected securely to the printer and the PC. Be sure to note if one of the cables is a network cable. If all of the cables are securely connected and you still cannot print, restart the PC and the printer. If you receive the same error once the printer and PC are back up, there is likely a hardware issue with the printer. If one of the cables that plugs into the printer is a network cable then the Jet Direct card (a network interface   More...

When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...

This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a  More...

Note: this procedure also works with Carswell printers. (1) Turn the printer off. (2) Hold the FEED button while turning the printer back on. (3) Continue to hold the FEED button until the error light starts flashing. (4) Clear the paper by pressing the FEED button. If successful, a receipt printer settings page will print. Your printer's memory is now cleared. If this is not successful, please contact the Network Services Help Desk for assistance.

What report is available to review potential Approved Positive, Settled Negative (APSN) debit card transactions? To allow CU*BASE credit unions to manually review and, potentially, refund Automated Non-Return (ANR) and Insufficient Funds (NSF) fees for potential Approved Positive, Settled Negative (APSN) debit card transactions, the Asterisk Intelligence team has constructed a query that attempts to identify suspect transactions. A “AP/SN Fee Posting Report” is generated from this Qu  More...

No. The way that normal CU*BASE features work is to use the CU*BASE Workstation Configuration settings to determine a default printer for certain functions, or you can choose a printer directly when printing most CU*BASE reports. But since IBM Query is not a CU*BASE program but rather a generic program offered by IBM, it does not have any way of looking at CU*BASE configs for the info it would need to direct the print job. Therefore a Query definition will go to your list of spooled files and  More...

These symbols print when the printer doesn't know what graphic or font to use for the logo, signature, or MICR line. There are a few possible causes: Is this a new printer? If this is a new printer, the first thing to consider is whether the other printers at the credit union use Check Secure devices. Check Secure devices are no longer sold and are not compatible with new printer hardware. To transition from Check Secure devices to the new software based check printing methods, contact CU  More...

To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

Make sure that drivers for the printer are loaded on the PC on which you are building the session. Test the drivers by printing a windows test page unless you are using a thermal receipt printer. DO NOT SEND WINDOWS TEST PAGES TO THERMAL RECEIPT PRINTERS! Once you know the printer is set up correctly, then perform the following steps: 1) Go to Start>Programs>IBM Client Access Express>Emulator>Start or Configure Session. 2) Select Configure. 3) Set the System Name to WESCPROD.  More...

Technically, yes, but you will need to go through a similar process as you went through to move to vertical receipts in the first place, including scheduling an after-hours conversion with someone available at every branch to perform testing. Remember that all of your printers must use the same receipt format, so if you decide to switch back, ALL of your receipts at every branch will go back to the old format. NOTE: A date has not yet been determined, but it is likely that at some point down th  More...

Enter your device library by launching Tool #326 CU Hardware Configuration. You will need the correct authority to do so. Decide what the ID for the new device should be based on your existing device listing. Complete a Workstation Request form and fax it to the Systems Team at (616) 285-5735. If you don't have one available, you can get one by by going to NET > Technical Support Info > Links in your GOLD session; choose the New Workstation Request. Requests will be completed within   More...

Here are seven things to review if you are trying to research why a loan did not report to the credit bureau. Look to see if the loan is flagged not to report to the credit bureau: Access Tool #20 Update Account Information (shortcut: acct) for the account and click the Credit Reporting Info button. The Report to credit bureau flag must be checked. Look at the Credit Report History located in Loan Account Inquiry via the Delinquency window (F23 or click the lookup button next to the Deli  More...

The General Printer ID that is specified in Tool #326 CU Hardware Configuration does not control where screenshots are printed. The screen shot configuration needs to be changed on the virtual workstation device. Contact the network help desk for assistance. There should be 3 sessions per workstation (G0, G1, and G2). The screen shot printer can be modified here.

In Windows 98/ME/2000, click Start > Settings > Printers. In Windows XP, click Start > Printers Faxes. This will launch the Printers Faxes dialogue box. All the print drivers loaded on the PC will be listed. The one with a little black circle with a white check on it is the default printer resident on your workstation. Please note that this may not necessarily be the same as your "default" printer in GOLD. It is also possible to have a default printer in GOLD and have no default p  More...

Make sure that the printer is compatible with CU*BASE software. You can check this at: http://www.cuanswers.com/client_pm_bp_network.php Set up the printer and load the print drivers for the printer on the workstation that will drive the print sessions at a minimum. The drivers should also be loaded on any PC that will use the printer for printing from the browser or any outside applications (Word Pad, for example). Build the Client Access print session. The instructions are available on your GO  More...

DHCP stands for D ynamic H ost C onfiguration P rotocol. DHCP is a service that automatically assigns an IP address to a device that is configured for it (workstation, printer, firewall...etc.). This service is typically set up on a Server , Router , or a Firewall . A typical DHCPconfiguration would include assigning an IP address, Subnet Mask, Gateway, and DNS. These configurations would be saved as a "scope." Any workstation that is set to "Obtain an IP address automatically" is configu  More...

Almost without exception, this printing problem is caused by working on a session that has no default printer configured. There are usually three sessions set up for you, (G0 G1 G2) so if your workstation ID shows G3 or higher, you most likely no longer have a default printer. How do you get a default printer? When you launch a GOLD icon for the first time on a new workstation, it creates a "virtual device" on the AS/400 system here at CU*Answers. It is a newborn device and doesn't know where to  More...

Although it happens very rarely, this is typically the result of an incorrectly or incompletely configured workstation. One of the first things the Print Loan Forms tool does when it is opened is attempt to communicate with 3 printers: the General printer, the Custom loan forms printer, and the Loan app/denial printer. If the workstation's printers have not been completely set up, the Print Loan Forms tool will not open. This has also been known to happen when other pieces of the workstatio  More...

When a terminal is not working or is locked up, authorized branch personnel may follow these simple procedures. Launch Tool #763 Reset User Login Password/Device . I nsert the failed terminal ID into the Device name field. To locate your device name, click the question mark at the bottom of any screen and then About this Application. For CU*BASE GOLD, the device name will end in G0, G1, etc. Use Enter. Your printer and terminal sessions should reset, and you’ll be right back to business  More...

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

Launch Tool #326 CU Hardware Configuration. Select either Terminals or Printers. This will bring up a list of the devices currently built in your CU device library. Double-click the device you want to review.

For online credit unions, the answer is No. To prevent problems with duplicate devices across the network, only CU*Answers can create a new device for your credit union. Submit a New Workstation or New Printer Device request by fax to the attention of the CU*Answers Systems Team at (616) 285-5735. These forms can be acquired from your GOLD session by going to NET > Technical Support Info > Links, then choose New Printer Request or New Workstation Request.

Launch Tool #100 CU*BASE Report Builder (Query) Make sure the Location reads QUERYxx (where xx is your CUID) Click the Lookup button next to the Name input field Use the tab key to jump down to the list at the bottom of the screen, and use tab or page down to scroll to the first query you wish to print Tap the letter “P” or choose Print definition from the drop-down menu Repeat steps 4 5 for a small batch of Queries (to avoid an error message, choose no more than 8-10 at a time)   More...