Xpress Teller introduces a new, separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience, offering an alternative that was built with today’s changing credit union lobbies in mind. Xpress Teller includes these exciting new features: Improved Search in Xpress Teller The first screen has a powerful and easy-to-use new search engine that gives tellers a single input field to enter any data about the member and look for that data across dozens  More...

The report you are looking for in CU*Spy is the LTLAU2: Teller Closing Transaction Audit Report. You can also access the teller audit via Tool #33 Teller Drawer Control/Inquiry. Select the 2-digit employee ID and choose a vault. On the second screen use the Audit button to display the Teller Audit / Change Fund Analysis screen, where you will see every transaction this teller has performed. In addition, you can enter in prior dates. The reference document My Favorite CU*BASE Reports is also   More...

Today's teller transactions can be found in the teller drawer audit listing. This includes Outside Checks, In-House drafts, member transactions and Misc. Receipts and Advances. If you need a previous day you can view the Teller Daily Activity Report LTLAU2 found in CU*SPY.

We call this process “Roving Teller.” First give the teller access to the appropriate vaults in their employee profile (see below). Then when the teller activates his or her drawer via Tool #1 Teller Line Posting , the appropriate vault for the branch where the teller is working will be selected automatically. ( Tool #1600 Xpress Teller will do the same thing, but activation is done behind the scenes automatically.) NOTE: If the teller activates their drawer through Tool #33 Tel  More...

The only thing different in Xpress Teller is we save you from having to do the following steps: Enter your ID/password Press Drawer Control/Audit (F24) and then Activate (F1). (A “You’re activating at branch...” window appears just on your first time in that day.) Everything else about the teller drawer control is the same, and in fact, both teller systems share the same drawer behind the scenes.

The Teller Activity Report (Tool #848) uses multiple files. The main files are: TEAUDT1 - contains current-day teller transactions TEAUTR - contains prior-day teller transactions In short, these are all of the transactions that have audit keys attached to them: cash withdrawals, deposits, miscellaneous receipts, checks, and in-house drafts.

Xpress Teller has an entirely separate Workflow Controls that controls the following and more: Where to search, what to show on the search screen. What to include in the Member Service slider menu. Prompt for code word. Warning messages. Member maintenance. Privacy masking. Funds-in screen controls. Deposits/withdrawals screen controls.

Because of CU*BASE design to integrate directly to the general ledger is one of its most impressive features, the teller system needs to process as its own section. In order to discourage inaccurate or misleading transaction reversals or back-dating, the dual system segreates the teller drawer (cash) from the member transactions and balances. If the two steps are not completed correctly, the general ledger will be out of balance. Fortunately you can use Tool #31 Reverse Tran/Adjust Drawer (Same  More...

Yes, a workstation can be set up to use both teller platforms. Access to Xpress Teller is not based on workstation, but is simply a tool to which an employee ID can be assigned. Both Standard and Xpress Teller will attach to the same teller drawer for that employee based on that employee's workstation branch.

The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. ATM/DEP - including a $  More...

As a general rule of thumb, the Teller Override feature is intended to override a single transaction performed manually by a credit union employee. There may be exceptions but the intention is that batch programs which automate the posting of multiple transactions do NOT obey overrides for frozen accounts. For example, neither share draft posting nor ACH posting programs will obey the override flag (in other words, they will not post to a frozen account).

Yes, by making use of both a Misc. Receipts and a Misc. Expense posting code, so that you can put the funds temporarily into a G/L then issue a check from that same G/L. Here are the key steps: First, configure two posting codes, using Tool # 534 Misc. Posting Codes Configuration. For the first one, choose the Receipts type and set up a code that will allow you to place funds into a G/L account. For the second one, choose the Expenses/Advances type and set up a code that will allow you to  More...

No, Xpress Teller is not replacing Standard teller. Credit unions can select to use one, or the other, or both. Xpress Teller has a completely different tool number, Tool #1600 Xpress Teller .

The teller closing report (End-Of-Day Teller Trial Balance PTLCL2) uses the total number of audit key records as the total number of transactions. In addition, the total number of errors uses the total number of deleted audit keys. Use following link for details about teller audit processing.

If you have looked at the teller audit report (LTLAU2), each section has two totals. One is on the left and one is on the right . Normally, these two totals equal each other. However, there are times when normal processing is interrupted and each total is not updated correctly, causing a left-to-right error. Sometimes these can be fixed in the current day. Other times, the general ledger or teller drawer may need to be adjusted the next business day.

Yes, Xpress Teller (Tool #1600) is intentionally designed with the idea that the picture ID is your main form of identification. This teller platform is for credit unions who are aggressive about getting photo IDs! The screen shows just enough for the teller to be able to check they have the right ID. The wrong email and address warnings are configurable in the Xpress Teller workflow controls (Tool #1775). You can also choose which of the other data points are displayed (for example, you ca  More...

Yes, it is possible for an employee to use both teller platforms (Tool #1600 and Tool #1) if both tools are assigned to their employee profile. This allows you to roll the Xpress Teller platform out gradually, maybe assigning Xpress Teller to head tellers to start the rollout. For the most part, however, an employee would elect to use one tellering platform.

To be precise, you do still need to activate, but Xpress Teller will do it for you automatically, behind the scenes! When you launch Tool #1600 Xpress Teller from the home page, the system will look at the branch on your current workstation, and if you aren't already activated in that drawer, you'll be activated automatically. A couple of things to keep in mind: If you aren't authorized to that branch in your employee profile, an error message will appear and you won't be able   More...

The hold days and account type fields are used to give CU*BASE instructions on how to place a hold. All CU*BASE does is create an Uncollected Funds record for that amount, for that # of days, on that particular sub-account . If you deposit the money into multiple accounts, the hold still gets placed on that one account, so just be aware of what that will do to the member's available balance on that account!

Yes, you can customize the entry screen of Xpress Teller with four custom graphics using CU Publisher suite. All four graphics can have hyperlinks. This feature allows you to market special services, offerings, promotions, or other campaigns you wish to keep top of mind with your staff as they assist members. Learn more about this feature in the store. See the link below. When uploading graphics CU Publisher be sure to use graphics that are 420 x 210 pixels if you use the standard size screen.  More...

Tools for Tracking Teller Drawer Balances Within the Trends section of Analytics Booth , there is a Powerline for Teller Cash Total. This Powerline is designed to provide credit unions with a daily total of all teller cash as of EOD. Credit union executives and data analysts can review this data to determine if the amount of cash on hand at EOD is increasing or decreasing. The Teller Drawer Control/Inquiry (Tool #33) will allow you to access each teller drawer individually to verify cash/den  More...

Well, the short answer is no. When we designed the teller screens, it was about more than just aesthetics. The new configurable check holds are very flexible and require complex calculations that must be done in a systematic way in order to set the proper holds. The only efficient and effective way to accomplish this is via a separate screen that contains all of the appropriate fields, warning messages, and calculations. (And besides, even if we could find a way to do it, how many fields is   More...

This situation no longer occurs. Now you cannot archive a teller ID when there is money in the drawer. However, before the enhancement was implemented, this could have occurred. If this was done before the implementation of the warning that stops the archival, there's an easy fix: temporarily recreate the archived ID, sell the cash back to the vault, and then delete that temporary ID. First, take a look at the old ID so you can recreate a temporary one with the same settings: Launch Tool #3  More...

In Xpress Teller, start by posting a cash withdrawal from the first membership and then perform another transaction and deposit the funds (using Cash In) to the other membership.

Our official statement is that CU*BASE is not integrated with any TCD or TCR hardware solution; however, you may find the information below helpful. When considering which model of TCD or TCR to select, it is important to realize that supported models are determined by your solution provider not CU*Answers. For example, if you are utilizing DynaCash, as the provider of the software that interfaces between CU*BASE and the cash handling hardware then they would determine compatibility. With this i  More...