The hold days and account type fields are used to give CU*BASE instructions on how to place a hold. All CU*BASE does is create an Uncollected Funds record for that amount, for that # of days, on that particular sub-account . If you deposit the money into multiple accounts, the hold still gets placed on that one account, so just be aware of what that will do to the member's available balance on that account!

The best technique, for both members and non-members, is to use the Misc. Advances feature in Tool #1 Teller Line Posting . You'll need to configure a misc. expense/advance posting code ( Tool #534 Misc. Posting Codes Configuration ) for the GL associated with your savings bond redemptions. Then after you've entered the details of the savings bond redemption via the savings bond feature ( Tool #913 Update Savings Bond Information ), a teller would use the Misc. Advance proc code to post  More...

The freeze codes themselves are designed when you want to control the member's access to the funds in his or her account. But if you want to control whether an employee can access or post transactions on a particular membership, you should check into Employee Account Security and/or Employee Type Codes . These can stop a member from making a transaction at the teller line until the appropriate employee could give access to the account, but wouldn’t stop the member from using self  More...

Yes, by making use of both a Misc. Receipts and a Misc. Expense posting code, so that you can put the funds temporarily into a G/L then issue a check from that same G/L. Here are the key steps: First, configure two posting codes, using Tool # 534 Misc. Posting Codes Configuration. For the first one, choose the Receipts type and set up a code that will allow you to place funds into a G/L account. For the second one, choose the Expenses/Advances type and set up a code that will allow you to  More...

No, the field must be entered if you are calculating holds based on R T number. However, remember that the system will allow you override the number of days to place a hold, and you can even set that to 0 days if you want. (Whenever you enter something manually into the Days field, that always takes precedence over any calculated amount.) So you would enter the R T #, the check amount, 0 days , and the account type (you still need a valid suffix even though the won't really be adding a ho  More...

Yes, you can designate your credit union's own savings (or checking) account number to receive round-up funds when setting up a member's round-up transfers, if you wish. 1. Launch Tool #14 Member Personal Banker for a member who wants to participate 2. Select the Debit Card Roundup enrollment button and double click on the member's desired suffix 3. Enter in your credit union's internal account for the account to which you'd like the round-up funds transferred (this accou  More...

You can use the “Print CU Checks” feature to cut a check to any vendor, including vendors that have been configured in your CU*BASE Vendor database, without creating an invoice record, if you wish. If you want that item to show up in the vendor's history (and update their YTD amount paid for the current year only ), you will need to perform a separate step to add the record manually. Here are the steps: Step 1: Printing a Quick A/P Check In a nutshell, you will be using Tool   More...

There are several configurations that control the member’s ability to set up and maintain Automated Funds Transfer (AFTs) online. Does your credit union's Personal Internet Branch configuration allow the maintenance of AFTs? Are AFTs configured to show in online banking? Does the member's PIB configuration allow maintenance of AFTs in online banking? For existing AFTs: Is the record locked to prevent changes in online banking? 1. Does your credit union's Personal Internet Bran  More...

First, determine the status of the member’s account. Do they have secured funds, uncollected funds, or is the account frozen? If there are secured funds: Complete a transaction override for secured funds On the share draft exception change status code A to a status code F (or G depending on if you want to charge a fee) Take the re-post option ( Tool #712 CHECKS 2: Re-Post Exceptions File Detail ) If there are uncollected funds (check holds): Change the share draft exception status code A   More...

Infrequently, a CU may find a corporate check or money order appearing as an INVALID ACCOUNT on their daily member share exceptions. The following steps should be taken to process these items correctly: The CU will want to obtain a copy of item to confirm that it is actually a corporate check or money order. Then, they will want to delete the item from their exception list/file by changing the status of the item from an 'A' (Active) to a 'D' (Delete) - the item will rem  More...

The dormancy tool does not do this, although it is possible to create automated transfer (AFT) records to move funds from member accounts according to whatever policies and procedures your credit union wants to use. Keep in mind that our dormany and escheat monitoring system works at the entire membership level, not individual accounts (in other words, it's about membership dormancy, not account inactivity). Likewise, when the system uses your escheat settings to flag an account as escheat  More...

Keywords are not case sensitive. For example, you can type either help or HELP or even Help and you'll get the same result. BAL Reponses to BAL include the available balance on three savings accounts/and or checking accounts. Member Text: BAL Text Response: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg Data Rates May Apply. If multiple memberships are enrolled with the same phone, the response will ask you to specif  More...

Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma  More...

Memberships, shares, checking and loan accounts can be opened prior to merger live day. Your Merger Coordinator can provide you with a timeline that lists the time required to open each account type as well as maintain additional information such as joint owners, comakers, and collateral. The timeline will also show the total man-hours required to open all memberships, shares, sub shares, checking, certificate and loan accounts. Even though loan accounts will have a zero balance, they will no  More...

Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning with the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the chang  More...

T o order an online credit card for a co-applicant on the loan account, you would complete the following steps: Launch Tool #12 Update/Order Online Credit Cards Enter the member number and suffix for the Visa loan account OR If you have the last 4 digits of the primary member's Visa card number, you may enter that instead Use Enter to continue On the next screen you will see a card that has been ordered for your primary member only. On the lower left corner of the screen, choose Add   More...

Special care should be taken when adding distribution records for a member who has more than one deposit coming for the family from the same institution. Take the time to research the member ACH records using the ACH inquiry screen, and if there isn't enough information on this screen, go to CU*SPY and find the PACXTB report to review the ACH detail. For example, the Smith family receives three ACH payments for Social Security benefits: one for the husband, John, one for the wife, Mary, and   More...

Think of it this way: the member might have a negative balance limit, but Reg. E says you aren’t allowed to charge them a fee for dipping into it unless they specifically opt in for that level of service. But this rule of thumb ONLY applies to ATM and everyday debit card transactions, NOT to checks and ACH items, nor to recurring debit transactions. Since debit card transactions that have been authorized and come through to CU*BASE for posting cannot be returned like a check or ACH item,   More...

This message will appear when using Tool #20 Update Account Information to make any change to account fields (not just the feeze code itself), in cases where the account (can be any type of account) has been frozen based on your credit union's collections parameters. (These are configured via Tool #225 Collections Parameter Configuration .) This message will also appear when you try to freeze an account while creating a Member Account Comment via Tool #70 or Phone Operator. Remember that de  More...

This is one of the trade-offs of our underlying module architecture. Modules let us create completely self-contained features -- skip-a-pay is just one example -- that can then be linked to from anywhere else in the application. You might want to promote something via a banner add, or put it on your feature of the week menu, or even add a link from the master menu. But in order for that to work, the module must be able to function even if it's not coming from a list of loan accounts. We ca  More...

The IRS, which makes changes to tax form layouts almost every year, recently added this new informational box to form 1098 to report the balance on a mortgage account as of January 1 of that same tax year. Each year on January 1 we capture the loan balance on all loan accounts in a special file, and then when tax forms are created at the end of the year we can use that figure. Therefore, for loans that were opened in a prior tax year, this balance is usually easy for members to understand.   More...

No, those statistics are only updated when the original posting program charges a fee to the member. The idea behind this stats file is to record the member was NSF when the item originally came in, regardless of why. There may be several reasons why you reverse the fee, not all of which would mean the history should be changed. (For example, say the item came in NSF but the member had called and said his paycheck was coming tomorrow, so you gave him a break and reversed the fee. In this cas  More...

The one thing you do NOT want to do when you get a returned email is to change the email address to a fake one like bademail@xxx.com. Instead, check the Wrong email address flag on the member's account. You can access this flag anywhere an email address can be entered, such as through the Name/Address button (F14) in Inquiry and Phone Operator, or via Tool #14 Member Personal Banker (shortcut: pb), or via Tool #15 Update Membership Information (shortcut: umbr). When a member's ema  More...

This can be done two ways: Via Tool #902 Update Membership/Account Reason Codes Enter the account base and the closed sequence # for the closed membership into the top section, then press Enter. The bottom section will reveal the existing code; enter a new one and press Enter to save. TIP: The advantage of this method is that you can also update the reason code that's on the base share account (-000) for this closed membership at the same time. Remember that some of our dashboards and rep  More...

The CU can check several things when a co-borrower/additional signer reports that they are not seeing the loan they have co-signed appear on their credit report: Check the loan record to make sure there is actually a valid additional signer record attached to it. (Use Tool #51 Miscellaneous Loan Maintenance ) Verify the ECOA code on the member loan record. This code indicates how loan account information is reported to the Credit Bureau in keeping with the Equal Credit Opportunity Act. (Use To  More...