Yes, you can designate your credit union's own savings (or checking) account number to receive round-up funds when setting up a member's round-up transfers, if you wish. 1. Launch Tool #14 Member Personal Banker for a member who wants to participate 2. Select the Debit Card Roundup enrollment button and double click on the member's desired suffix 3. Enter in your credit union's internal account for the account to which you'd like the round-up funds transferred (this accou  More...

When a credit union statuses a member's card as 'HOT' or warm (Lost/Stolen/Fraud/Restricted), this information is transmitted immediately to your vendor to stop any further withdrawals/purchases being performed with that particular card. But at your vendor a 'Hot Card' is not considered to be a closed card. When your member's card remains at a HOT or Warm card status on CU*BASE, CU*BASE is still required to send any maintenance updates such as address change, phone numbe  More...

The consequences of accidentally NOT ordering a card, while inconvenient, are slightly less than the consequences of ordering a card unintentionally. That’s especially true in cases where ordering a card automatically shuts down an existing card, like when there is a second person with that card that suddenly can’t use theirs. (Depends on the vendor setup.) There are situations where CUs use the card reorder feature to change PINs only, or update expiration dates, or something else a  More...

The core system will not block a transaction when a member is traveling. That is done on the vendor's side. You will want to put in a travel notification for this member's debit card or credit card directly with your card vendor.

If the credit union’s back office has determined that it’s ATM, debit, or credit card G/ls are ‘OUT OF BALANCE,’ they can use the reports below to assist in locating transactions which should have posted but did not post to the general ledger. The recon program documents the differences on two recon reports. The Online Reconciliation Recon to Online Match (PRCNXX1) documents the entries made in the vendor file and any entries that appear in the vendor file that are not  More...

These are now listed automatically at the top of the account details page, above the actual posted transactions. So from the home page, just click the account you want and choose Account Details.

Use the following table to help explain to a member why that member got an NSF or Automated Non-Return Fee. Checks Debit Card Transactions (TIP: Be sure to pay attention to whether you fee based on available or current balance. This is configured via Tool #558 NSF/OD Transfer Configuration .) Tuesday: You write a check to buy something Tuesday: You use your debit card to buy something We hold the money ↓ ↓ Wednesday: You write some other checks We don’t know about them –   More...

Think of it this way: the member might have a negative balance limit, but Reg. E says you aren’t allowed to charge them a fee for dipping into it unless they specifically opt in for that level of service. But this rule of thumb ONLY applies to ATM and everyday debit card transactions, NOT to checks and ACH items, nor to recurring debit transactions. Since debit card transactions that have been authorized and come through to CU*BASE for posting cannot be returned like a check or ACH item,   More...

Yes, this can be done at the individual card level as follows: Launch Tool #11 ATM/Debit Card Maintenance Select the active card in the list and choose the Maintenance option Uncheck the Deposits allowed and/or Withdrawals allowed checkboxes Use Enter to save your changes Simply repeat the process to put the checkmark(s) back on when you want those services to resume.