There is currently no mechanism to simply transfer account data from one membership to another. This would cause issues with credit reporting and would require a lot of cleanup work in eOscar as well. The better method is to close the account and reopen a new one. Note: Previous credit reporting history will remain under the closed account. Transaction history cannot be transferred to the new account but will be available on the closed account for the normal retention period (usually 18 months)  More...

The participation loan system in CU*BASE is designed for tracking loans that are sold to investors . It is not recommended to set up purchased participation loans in CU*BASE for the following reasons: Inaccurate Delinquency Reporting Participation loan settlement with the investor occurs at month end; therefore, payments are not received from the purchasing institution until the 1 st of the following month (regardless of what day the payment was actually made at the purchasing instituti  More...

A member comes in to the lobby and presents a paycheck, requesting some in cash and some to be deposited as a payment on his loan account. On his way out the door he remembers that he already sent the loan payment in the mail and wants to cancel the transaction and just cash the entire check. How do you adjust his accounts? CU*BASE gives you several ways to correct a transaction that has been posted to a member's account, as well as to make corrections to the teller audit keys that record al  More...

This message will appear when using Tool #20 Update Account Information to make any change to account fields (not just the feeze code itself), in cases where the account (can be any type of account) has been frozen based on your credit union's collections parameters. (These are configured via Tool #225 Collections Parameter Configuration .) This message will also appear when you try to freeze an account while creating a Member Account Comment via Tool #70 or Phone Operator. Remember that de  More...

Unfortunately, there is no way to edit an AFT that has already been added to the system. In order to update the funding account, a credit union employee must delete the one that is currently set up. Then, they can set up the new AFT with the funding account of your preference. However, if a member creates an AFT through online banking ( It's Me 247 ), they would be able to edit the funding account without having to delete the original. NOTE: This only works if the member created the AFT thr  More...