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  • 1. We've started sending custom reports to the Instant Reports queue via report automation. All of the custom reports we've sent to there show up named as Unknown. Is it possible to enter a name for these somewhere so we can identify them more easily in the INSTANTxx queue? Public
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    Yes, it is possible to give these reports custom names so they are more easily identifiable. Use the Change option to access your custom Query Select the Choose Output button Your Settings should already be configured to PRINTER - press Enter to continue Your Printer name should already be configured - press Enter to continue On Define Spooled Output no changes are needed - press Enter to continue On Specify Cover Page no changes are needed - press Enter to continue On Specify Page Headi  More...
  • 2. How do I know if a 360 mortgage payment was a "pay ahead" payment? Public
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    When researching payments made on a 360-day interest calculation loan, there are two easy ways to know the status of a payment: 1. If you prefer to do your research through conventional CU*BASE tools, try Member Inquiry (Tool #6 or F1 from the CU*BASE home page). After accessing the membership, double-click on the loan account to bring up the account information, then press Enter to proceed to the history of transactions for that loan. Once there, you can highlight the particular transaction y  More...
  • 3. I have activated an online banking feature in CU*BASE. How do I grant the member access to the feature? What options do I have? Public
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    There are multiple ways you can provide access to features to members. All features can be added to the Mega Menu (top navigation) or Widgets (side bar). Certain feature also have contextual menu options that can be activated separately. These are accessed by clicking on the ellipses to the right of the sub account. Still others have Member Messages that appear on the Favorites page. These appear only when conditions occur where the feature is available to the member, such as the presence of a  More...
  • 4. What’s the big difference between members receiving an RTP payment and another payment such as an ACH payment into their account? Public
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    The speed of the payment is the obvious feature that sticks out. The payment, confirmation, and settlement all happens within seconds. However, there is another important feature, which is the two-way communication. The RTP network was built with message capabilities that allow two-way communication to happen immediately along with the payment. A good example of this is the confirmation of the payment for both the sender and the receiver at the time of the payment. Both parties understand rig  More...
  • 5. How risky are instant payments? Public
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    From what we’ve seen, receiving instant payments presents little or no risk to the credit union since you are simply receiving funds sent to a valid account number. From a risk perspective, think of sending instant payments like sending wires. If you have traditionally shied away from the idea of allowing members to initiate wires themselves, you might feel the same about allowing them to send payments via the new instant payment rails. Like a wire, once an instant payment is sent, it cann  More...
  • 6. What is the difference between the Internet and the World Wide Web? Public
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    Many people use the terms Internet and World Wide Web (a.k.a. the Web ) interchangeably, but in fact the two terms are not synonymous. The Internet and the Web are two separate but related things. The Internet is a massive network of networks, a networking infrastructure. It connects millions of computers together globally, forming a network in which any computer can communicate with any other computer as long as they are both connected to the Internet. Information that travels over the Internet  More...