Yes, CU*BASE supports risk based lending. CU*BASE provides tools for pricing loans as based upon the Credit Score/ Paper Grade received. A credit union should check with its applicable credit bureau(s) for Decisioning Products available to facilitate this process.

If a person or organization is added to lending denial of service block list, an employee cannot open a loan under any membership owned by that SSN/TIN. They will see messaging that the “SSN/TIN appears on block list” directly after selecting the membership when attempting to create a loan application for that SSN/TIN in CU*BASE. Additionally, for online loan applications, the loan officer will see messaging “On Fraud Block List” when working an incoming loan application   More...

Yes, using Non-member Notes . These were intended to be a sort of mini-Tracker for non-member records only, and many CUs use them for referral notes and details about loan applications for which the non-member applied but was denied. Check out the related link below for more details on non-member notes in our online help. If the non-member ever becomes a member, those notes can be automatically copied into a Tracker record. In order for this to happen, you will need to adjust your configura  More...

To exclude persons or organizations on the lending fraud block list from receiving your 1Click Offers, exclude the members on the Block New Loans (BLOCKLNAPP) table/file when creating the list of accounts that will be included in the offer.

No, the 1Click Offers feature does not specifically support MLA requirements. MLA grants a number of protections for active duty service people and imposes specific requirements on the credit union in granting credit. At the heart of the matter is the calculation of the Military Annual Rate (MAPR) and the disclosures required prior to or at the time of extension of credit. The act requires that a unique APR be calculated incorporating things such as fees and credit life or disability. The MAPR   More...

Refer to the resources below for more information. Lender*VP My Favorite Dashboards and Reports brochure AuditLink My Favorite Dashboards and Reports brochure (specifically Loan with Interest Due Above Payment Amount and Loan Portfolio Concentration Risk Summary) Automated Reports and Queries booklet Lender*VP Reports and Dashboards training Lender*VP Custom Query services

There are multiple ways to do this, but here's one of our favorite methods. Launch Tool #1855 Lending Opportunities Dashboard Use the Loans to Analyze button Choose a loan type from the list (Auto Loans, Mortgages, Credit Cards, Unsecured, or Other Secured) and use Enter to return to the dashboard The top two thirds of the screen shows statistics from your portfolio for that type of loan The bottom third of the screen will show opportunities, divided into two groups: members without that  More...

Unfortunately not all of the files used for Participation Lending reports are run using month-end E files (the EOM snapshot), but rather pull from current participation lending files. When a loan is deleted from Participation all PLLOAN and PLHIST records are deleted with that – this is why rerunning any reports are changed; there is no history to include in those new reports. We recommend the following: Always make sure you create and ARCHIVE the reports needed when processing end of m  More...

The NSF Statistics Dashboard (Tool #557) will track this information for you automatically. It is separated into the NSF category and the Courtesy Pay Category. Credit unions are using this dashboard to help predict averages of NSF/Courtesy Pay fee income and also to track how many members may be using the service. You can click on any of the origins (listed in blue text) and you can drill further to members who had more than X transactions in a specific month. There are a lot of graphical oppor  More...

A discrepancy in the number and amount of loans is because the reports gather the information differently. The Selective Loan Info report (sometimes referred to as the Loan Trial Balance ) is gathering the loans using “Total number of payments” and the Loan Maturity Report is calculating the length of time to maturity from the appropriate date (as specified for “Calculate length of time from maturity from”) and gathering the loans that fall into the maturity ranges ent  More...

These days, electronic communication is becoming more and more vital to your relationship with your members. Start by verifying your credit union's From: email addresses are set up properly. You can use a DNS tool to verify your domain, learn more in this Knowledge Base item . This is where bounced-back emails are delivered, one for loan status change emails (configured as part of your Underwriting Codes and generated by items in your lending queue) and all other general emails that CU*BAS  More...

Within CU*BASE the Participation Lending software is for managing member loans and investor positions. With this the member record is serviced by your credit union and therefore recorded as an actual member loan. If your credit union is purchasing into a loan serviced by someone else and you would like to manage your investment in participation offerings by others, this can be done through the CU*BASE Investments subsidiary software. Some pointers to keep in mind: You will use Tool #993 INV 1:  More...

There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

If you pull credit reports using the CU*BASE online credit bureau access system, credit report data is stored online and can therefore be mined for opportunities. There are a couple of ways you can find this information: Use Tool #976 Where Your Members Borrow This tool pulls trade line data from stored credit report files, showing other financial institutions with whom your members do business. This tool lets you make a direct comparison between your credit union and a competitive FI. F  More...

You can add an entry to the new membership fraud block list as an individual or organization. This fraud block list is different than other service denial lists in that it allows you to enter a name on the list without a Social Security Number. See more about the rules for adding a name to the new membership list in the other topic linked to this Answer Book item. This fraud block list is designed as a supplement to the “Deny Membership” check box available on the non-member recor  More...

The following services and transactions can be denied with a denial of service block list or transaction attribute block list. All lists are accessed from Tool #892 Update Fraud Alert/Blocked Persons List . Denial of Service Block Lists Bill Pay enrollment (all vendors) P2P (Person to Person) enrollment (all vendors) Outgoing wire transfers (performing a wire transfer) Incoming wire transfers (performing a wire transfer) Online/mobile banking (enrollment) Lending (creating a loan application   More...

Using a link to the standard login pages provides much more than just the ability to log in: The I forgot my password link that allows them to reset their password online They have to set up the Security Questions anyway; why not give them a place to use them to help themselves if they forget their password? The Apply for Membership link to capture membership applications and work them right from CU*BASE (no rekeying!) Why would you not allow every possible opportunity for someone to say th  More...

This is one of the trade-offs of our underlying module architecture. Modules let us create completely self-contained features -- skip-a-pay is just one example -- that can then be linked to from anywhere else in the application. You might want to promote something via a banner add, or put it on your feature of the week menu, or even add a link from the master menu. But in order for that to work, the module must be able to function even if it's not coming from a list of loan accounts. We ca  More...

Since closed-end loans are usually closed automatically when they are paid off, there is no opportunity to choose a reason code when that final payment is being made. However, if you are using Tool #22: Close Memberships/Accounts to manually close an zero-balance loan (such as an LOC or credit card), you can enter a reason code on the Close Other Accounts window . It will be recorded in the RSNCDECLO field on the ACHISTx table for that closed account. If you wish, you can use Tool #902 Update M  More...

Xtend, Inc. is a CUSO with a select group of credit union leaders independent of CU*Answers. Xtend consulting is about creative services, access to marketplaces that may be outside the scope of smaller credit unions or even CU*Answers, and the sharing of resources that no single organization is able to afford. Participating credit unions have discussed using Xtend operationally to improve share branching concepts, provide call centers, share human resources, set up combined member outreach pro  More...

Here's a list of some of the things your credit unions can customize: Colors Branding Background and button colors Logo image (yours, or It's Me 247 ) Login page logo, background image and colors Background image for the member profile page Marketing Clickable banner ads across the top of the home page, feature module pages, and other locations throughout the application Content on the Find a Branch page Content on the Assist (FAQ) page Links to social media sites, your website, and ot  More...

The CU can check several things when a co-borrower/additional signer reports that they are not seeing the loan they have co-signed appear on their credit report: Check the loan record to make sure there is actually a valid additional signer record attached to it. (Use Tool #51 Miscellaneous Loan Maintenance ) Verify the ECOA code on the member loan record. This code indicates how loan account information is reported to the Credit Bureau in keeping with the Equal Credit Opportunity Act. (Use To  More...

Yes. CU*BASE allows you to rebate the rewards as part of your Qualified Dividends program. Qualified Dividends programs are generally used to give the member the opportunity to qualify for a higher dividend by certain types of activities such as bill pay or e-Statement enrollment or using their debit card a certain number of times.

Because both the New Membership, Pay to Name and Country fraud block lists can result in a suspected match, they allow the credit union employee to manually override the block. Employees will either be presented the Suspected Match screen for either the Blocked Person Scan (used for memberships) or the Transaction Attribute Scan (used for Country and Pay to Name). On either screen, the employee must manually use Override/Create to override the suspected match. This action is written to the CU  More...

If you are a new client, the CU*BASE Conversion Team will provide you with a tentative schedule for the 3 weeks of virtual or online training. You may adjust this schedule as needed, assign trainers, and attendees. For existing clients, visit our web site at www.cuanswers.com , click Clients then Education to view all education opportunities, including online courses.