Use Tool #860 Print Variable Rate Config Report and use Enter to print the report. On this report you can verify floors and ceilings and effective dates of these changes. An example of the report is available on the help topic linked to below. Look in the PENDING section for what rate they are changing to and when the change will occur.

Yes. There is an Amortization Default option available in each of your Loan Product Code configurations which allows credit unions to default amortization criteria such as: Delinquency Fine Code, Rate, Payment Frequency, # of Payments etc. The system will then default this value into the applicable fields when creating a new loan request. These defaults are intended to provide consistency for all new loan requests, but can be changed/edited during the loan request process if necessary.

The CD, Share Draft, or Share loan configuration screens allow you to offer the member any rate equal to or greater than the current certificate or savings product rate. There is no check on your general rate tolerance settings when configuring a CD Secured loan product. If the rate is tiered, then the member will be offered a different rate on their loan depending on the rate of their deposit account The amount the member can borrow is limited to the balance of the deposit account minus any am  More...

The system calculates based on the current principal balance and remaining term. (It does not recalculate based on where the balance of the loan should be according to the original amortization schedule and the contractual remaining term.)

Online banking rates don’t automatically update based on changes to loan categories. In order for the rate to be reflected in online banking, you must also update the rate in the Online banking option of Tool #470 Loan Product Configuration . To do this, select to Change the product shown on your rate board and select the Online banking option. While the rate on this screen will reflect the change to the loan category, in order for it to be shown in online banking, you must save this scre  More...

These message indicators appear on the CU*BASE loan insurance premium posting report (TCUNAS2 / TCUNAS3) and the Debt Protection Fee posting/exception reports (TCUNAD2 / TCUNAD3). By looking at the reports, you can tell if a premium / DP fee posted or not based on the exception. LOAN INSURANCE MESSAGES ADD SIGN There is joint coverage on this loan. There is either no 'additional signer' record, or the birth date for the additional signer is missing or invalid. JT TO SG There is joint cov  More...

Refer to the Variable Rate Loan Products booklet below.

Within CU*BASE the Participation Lending software is for managing member loans and investor positions. With this the member record is serviced by your credit union and therefore recorded as an actual member loan. If your credit union is purchasing into a loan serviced by someone else and you would like to manage your investment in participation offerings by others, this can be done through the CU*BASE Investments subsidiary software. Some pointers to keep in mind: You will use Tool #993 INV 1:  More...

You will need to manually update the rate because the score that is automaically pulled into the loan calculation screen will belong to the primary member.

No, the system will not allow you to schedule the effective dates in advance for fixed rate loans. However, on the day of the effective date, you can manually update the effective dates in Tool #470 Loan Product Configuration .

If you pull credit reports using the CU*BASE online credit bureau access system, credit report data is stored online and can therefore be mined for opportunities. There are a couple of ways you can find this information: Use Tool #976 Where Your Members Borrow This tool pulls trade line data from stored credit report files, showing other financial institutions with whom your members do business. This tool lets you make a direct comparison between your credit union and a competitive FI. F  More...

Flex Loans allows members in It’s Me 247 to request a change in the term of their loan which results in a payment change. This is permitted on configured products with monthly payment frequencies. The loan modification request can be immediate if the member is qualified and your credit union activates auto approvals. Otherwise, the member’s request is sent to the LOS loan queue ( Tool #2 Work/View Loan Application Status ) to be approved or denied by your loan officer. Flex Lo  More...

Paper Grade lets you set up more than one set of score ranges and rates, each for a different grade. Since you do not receive a paper grade from your credit bureau, just leave that field blank in the loan category amortization defaults and just enter one set of score ranges and rates. This will allow the rates to be automatically pulled into the loan request based on credit score only. configuration

All three of these terms describe the manner in which a credit disability premium is calculated for a specific loan. Single Premium - Calculates the premium through a set of rates that correspond to the Original Term of the loan. The premium amount assumes insurance coverage for the full term. This premium is added up front to the loan balance when the loan is created, hence Single Premium . If the loan is paid in full early, the borrower is entitled to a refund for the time between the pay  More...

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

Fax/email a copy of the new rates to CU*Answers Client Services, along with your name and credit union contact information. We will make sure the rates are loaded into CU*BASE on the effective date. Your laser loan forms may require programming changes based on this change or addition of coverage. Please contact Client Services as soon as you know your insurance coverage will be updating.

Yes, CU*BASE can help with that! You can configure special promotional rate buckets on your online credit card loan categories, with a date range so that purchase made within a particular period are given a special rate. Use the link below to review the documentation, and contact the Cards Payments team ( cardsandpayments@cuanswers.com ) if you need assistance!

Yes! Starting with the 23.05 release, CU*BASE lets you configure your online banking rate boards for savings, certificate, and loan products, so that products are shown only in BizLink 247 business online banking, or in It’s Me 247 online banking, or both. When setting up a product to appear in online banking (via Tool #506 Member Rate Maintenance for savings or certificate products, and via Tool #470 Loan Product Configuration for loan products), you’ll see checkboxes to activate  More...

Keywords are not case sensitive. For example, you can type either help or HELP or even Help and you'll get the same result. BAL Reponses to BAL include the available balance on three savings accounts/and or checking accounts. Member Text: BAL Text Response: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg Data Rates May Apply. If multiple memberships are enrolled with the same phone, the response will ask you to specif  More...

Members can perform the following tasks while in Mobile Web Banking: Check account balances of savings, checking, certificate, credit card and loan accounts (both available and current balances). View transaction history for these accounts. View funds on hold for savings and checking accounts View pending authorizations for credit cards (if they exist) Transfer funds to other accounts (as allowed by standard online banking) View if a check has cleared (cancelled checks) View pending ACH transac  More...

A discrepancy in the number and amount of loans is because the reports gather the information differently. The Selective Loan Info report (sometimes referred to as the Loan Trial Balance ) is gathering the loans using “Total number of payments” and the Loan Maturity Report is calculating the length of time to maturity from the appropriate date (as specified for “Calculate length of time from maturity from”) and gathering the loans that fall into the maturity ranges ent  More...

There are four ways that information is communicated to the caller in CU*Talk: Static Audio Prompts/Custom Prompts – these are the CU-defined welcome messages, hours and locations. (NO SPANISH OPTION CURRENTLY.) Text to Speech – a custom option for the credit union in which information is grabbed from CU*BASE and communicated via a text to speech program in CU*Talk. This can include the welcome message, hours and locations, and rate descriptions and their corresponding rates. (NO SPA  More...

Yes. A processing fee can be charged when the member opens the loan. The fee must come from a savings or checking account and cannot come from the new loan account. Your credit union can even elect not to charge an increased interest rate on the loan and simply earn money on your loans with these fees. If a member does not complete the process to open the loan (for example fails to complete a required promissory note), a loan application is created and is sent to the loan queue. The processin  More...

Yes, the share and certificate club rate benefits do add to Dividends Paid YTD. However, the loan interest rebate amounts do not affect the loan interest paid YTD amount. They are not savings dividends. They are a benefit that is accrued throughout the month based on the loan balance but paid to a savings account at end of month.

This new loan coverage is NOT an insurance product, therefore not governed by normal Insurance regulations/audits. It is designed to cover situations not normally covered by Disability/Life Insurance. For example: divorce, loss of a job, drop in income. It uses a Level Rate calculation and cannot have the words insurance or premium used on the posting of the debit to the loan. Although it may currently be used as a self-insured offering, insurance companies warrant the loan disclosure fo  More...