As part of the monthly iSweep management service, CU*Answers performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the iSweep(s) can only be done if all of the network requirements for the iSweep are met. Please refer to this article . Security updates - all iSweeps run a version of   More...

As part of the monthly GUAPPLE management service, CU*Answers Network Services performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the GUAPPLE(s) can only be done if all of the network requirements for the GUAPPLE are met. Please refer to this article . Security updates - all GUAPP  More...

Yes. The common method is to retain completely separate databases for each institution, but allow staff a centralized access point to move in and out of each credit union database to perform needed tasks. For example, CU*Answers and Xtend have been able to create great operational efficiencies using this configuration method for shared bookkeeping, member communications, web hosting, and many other functions. Visit the Developer's Help Desk if you would like to talk to someone about a p  More...

Credit union FROM email addresses are closely regulated and monitored within CU*BASE. As a mass email sender, and as an entity that sends on behalf of the network of credit unions, CU*Answers must meet standards of compliance set forth by email service providers, such as Google and Yahoo. Many of these standards rely on our email being delivered to appropriate and accurate member emails, from correctly configured credit union emails. If we fall out of compliance with these standards, we run the   More...

CU*Answers Network Services offers 5 different a la carte options of the Managed Backups service. ( See bottom for a list of notable definitions .) In all cases, clients are responsible for regularly reviewing their backups to ensure that all desired systems and data are protected, that data is maintained on the backup systems for the desired retention period, and that data can be successfully recovered. CU*Answers does not guarantee data backup scope, recoverability, or retention periods. 1.   More...

The answer depends on which network component is offline. The host in this case refers to the iSeries that runs CU*BASE member files and processes your member data. The online banking server refers to the equipment and programming that runs It's Me 247 online banking itself (there are actually multiple servers). If only the CU*Answers host is offline (online clients) - We can use the online banking servers to display a standard splash page explaining the situation. If for any reason w  More...

Most CU*Answers Network Services (CNS) monthly recurring charges are usage-based. What is usage-based billing? Billing changes made according to when usage was measured for that period are considered usage-based. Other names for this billing approach would be “metered billing” or “consumption billing”. How does this impact my monthly charges from Network Services? When CNS monthly recurring charges are based on usage, both the quantities and rates can change according to   More...

Insure that you have a current backup of the table that you will be modifing. This information is also located in the Help file within the DOC program under the Update From Master topic. The Update From Master option is used to run a comparison between a table in DOC (such as Closed Loans 2003) and a table created from an extraction of data from the institutions host system. This feature is beneficial when updating index information in a DOC table such as customer information changes like chang  More...