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1.
Why is my member, who qualifies for my Marketing Club, being charged my Service Charge fee instead of the Marketing Club dues? This member is currently a member in the Marketing Club.
This situation could occur if your credit union charges a Service Charge fee to members who do not belong to a particular Marketing Club. If a member does not have funds to cover the Club dues at the time the dues are posted, this member's status in the Club is changed to P for pending. (This can be confirmed on the TCLUBFEE exception report.) When the Service Charge posting program is run, the member is then charged the Service Charge fee (since the member is not currently active More...
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2.
If a dormant member has union dues pulled from his account via
a Marketing Club fee, will this remove him from dormancy?
No. This is one of the transaction types that does not update the last transaction date. The idea here is to avoid automatic items that involve no member contact from stopping an account from becoming dormant. Fees such as this could be set up for years and might hide the fact that the member is not interacting with the credit union at all.
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3.
What report shows when members are no longer able to be part of a CU*BASE Marketing Club?
The PCLUBSTS daily report ( Club Members Suspended Based on Club Requirements ) displays this information. To find it, you can enter CU*Spy and input into the Report Name field the appropriate title and then search. You may also need to include additional date information before searching to find the desired report.
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4.
Do Marketing Club rate benefits add to the YTD dividends bucket?
Yes, the share and certificate club rate benefits do add to Dividends Paid YTD. However, the loan interest rebate amounts do not affect the loan interest paid YTD amount. They are not savings dividends. They are a benefit that is accrued throughout the month based on the loan balance but paid to a savings account at end of month.
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5.
Under what rare circumstances will Tiered Services member points exceed possible points?
In online banking, members see both their Tiered Services points (member points) and possible points. As a general rule member points do not exceed possible points. Member points can exceed their possible points if the member has several accounts that qualify in categories that count each individual account instead of limiting points to one per loan category or dividend application. For example the categories of “general savings accounts” or “all other loans accounts” More...
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6.
What types of transactions do not update the Last Transaction Date?
These transaction types currently do not update the Last Transaction Date: The posting of dividends The posting of dormancy fees The posting of automated marketing club fees/dues The idea here is to avoid automatic items that involve no member contact from stopping an account from becoming dormant. This could be set up for years and would hide the fact that the member is not interacting with the credit union at all.
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7.
Do Marketing Club Share/CD rate benefits add to the YTD Dividend amount?
Yes, the share and certificate club rate benefits do add to Dividends Paid YTD, therefore are reporting in the IRS totals. However, the loan interest rebate amounts do not affect the loan interest paid YTD amount, therefore not reflected in IRS totals. bonus rebate
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8.
How are Marketing Club Rate Benefits calculated for a simple daily accrual?
Loan Rate Benefit Calculation: (Benefit / 100) / 365 (or 366) = Daily Factor (truncated to 9 decimal places) Daily Factor x Current Loan Balance = Daily Benefit Accrual (rounded to 2 decimal places) Ex: Rate Benefit = .250, Loan Balance is $10,000.00 .250/100 = .0025 .0025 / 365 = .000006849 .000006849 * 10,000.00 = .068 rounded to .07 Share Rate Benefit Calculation Benefit / 36500 (or 36600) = Daily Factor (truncated to 8 decimal places) Daily Factor x Current Share Balance = More...
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9.
When a Marketing Club is linked to a Tiered Scoring Level, what order does the program process the information located for the club and for scoring purposes?
When a Marketing Club is linked to Tiered Scoring, the Tracking frequency should be set to (M)onthly. The Tiered Scoring Program runs first at Beginning-of-Day on the 1st of the month, then Marketing Club runs. In other cases a Marketing Club can be set to (D)aily Tracking, which runs at End-of-Day.
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10.
Can I set up loan rate benefits through a Marketing Club for every one of my loan categories?
Marketing Club Loan Rate Benefits only apply to loan categories with an Interest Calculation Type of "0" (365 daily interest) or "4" (360/365 daily interest). Therefore, you will not even see loan categories that have a code "2" (No Interest Calculation) or "3" (360/post) interest calculation type in the Loan Rate Benefit configuration screen in Marketing Club configuration. That's because the benefits program requires a daily accrual type calculation in order to calculate and apply rate benef More...
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11.
Are Marketing Club rate benefits paid to loans included in the YTD Interest amount in the tax file?
No, loan interest rate benefits paid to members do not update the YTD interest paid amount in the tax file. bonus rebate
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12.
Will a Marketing Club loan rate benefit pay on a delinquent loan?
If there is anything in the Delinquency Days or Months in the member loan account record, then Marketing Club benefits will not be paid. past due
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