Access the Bankruptcy topics to learn more http://help.cubase.org/doc/stepbystep/stepbystep.htm#Bankruptcy.htm See the Related Q A below.

No, at this time there is just one generic style for Mortgage Statements that coordinates with all of the other print styles. If you charge a fee for printed statements, the fee is the same regardless of whether the member gets a separate mortgage statement or not.

If the member closed their account in November, they would receive a final statement for their November transactions but will not receive a December Statement as they did not have any transactions in December and the account was not active. This would also be true for members who closed their accounts earlier in the year. For example, for a membership closed in April, the member will receive their final statement at the end of April then will not receive another statement again (not even the q  More...

In this particular member's situation there was no activity in either October or November that triggered a statement. The credit union's quarterly (and year-end) statements are configured to produce a statement for every member, regardless of activity level, but monthly statements are more restrictive in an attempt to save postage costs, and not every member gets a statement every month. NOTE: CU*BASE statements have a considerable number of configuration options that allow credit unio  More...

It's possible but fairly rare, given how most CUs set up their statement criteria. The two statement types are independent as far as the criteria that determine whether a member gets a statement or not. Typically a CU sets up their regular account statement to look at OC (open credit) accounts, which includes online credit cards, and produce a regular statement if there is any activity. Likewise, a credit card statement is generally set up to produce a CC statement only if there is activi  More...

Yes, the Statement Mail Groups feature lets you configure up to 9 codes that can be attached to a member's account. The codes specify whether statements should be printed and archived (the standard method) or just archived only. This is used in situations such as for members with written-off loans or bankruptcy situations where the member shouldn't receive a statement, or even if you want to avoid printing statements for your own staff. Archived statements are available through CU*SPY  More...

The ability to manage when a member qualifies for a statement is dependent upon the values in a file that holds the sequence number and statement date of a member's transaction history records. If this sequence number gets out of synch with the numbers assigned to each record, the statement processing may not include transactions that should be included. This happens very rarely, but we have seen it on occasion over the years. CU*Answers Client Support staff can update this file, but the   More...

Use of the Force Monthly Statement' option on the member's MASTER record will allow for member to receive a monthly statement instead of the quarterly/annual statement they may qualify for based on your overall statement configuration settings. Remember that this is intended to be used only in rare occasions where there are exceptions to your rules. If you find that your staff is setting this flag on frequently, you might need to (a) revisit your general configuration settings or (b)   More...

Printed Statement Style fees are triggered only by production of a regular account statement (based on a file called STPRINT01, which is generated only with regular statements, not CC statements) . If a member gets only a credit card statement, they wouldn’t get a fee that particular month. If the next month they get both a credit card statement and a regular statement, then they would get a fee that time. (Note: We do always produce a year-end statement for every member, no matter wha  More...

CU*BASE does have several different places where product descriptions can be configured, each used for different purposes. It's common for the descriptions to be entered the same into each configuration, but there are reasons why they are sometimes slightly different. For example, if you use the same range of account suffixes across several of your checking account products, your account suffix description might be something general like Checking whereas the description entered into the   More...

The most likely reason is that the member did not have any activity for the month that would trigger a statement, based on the CU's configuration. Most credit unions have their statement configuration set up to print a monthly statement only if the member has a checking account, and only if there is activity on that account, saving postage costs on months when there is no activity. You can verify this by viewing his Share Draft Transaction Inquiry in Phone Operator, then compare that to yo  More...

They will not get unenrolled for eStatements, but their email will be marked as a wrong email address. This will cause the member to receive a printed statement that month, and the normal e-Statement fee/rebate will not be posted. The next time they log in to online banking, they will see a banner ad alerting them to the fact that their email is flagged as invalid or missing and that features such as eStatements require a valid email. eStatement

Yes, you can designate your credit union's own savings (or checking) account number to receive round-up funds when setting up a member's round-up transfers, if you wish. 1. Launch Tool #14 Member Personal Banker for a member who wants to participate 2. Select the Debit Card Roundup enrollment button and double click on the member's desired suffix 3. Enter in your credit union's internal account for the account to which you'd like the round-up funds transferred (this accou  More...

The two places are located in Tool #202 Chart of Accounts/Budget Groups Maint and in MNOP09, Master CU Parameter Configuration. The credit union name in the Chart of Accounts governs the member statement credit union name in the absence of a branded logo.

There are two steps: Choose Which Activity is Tracked Modify your NSF Configuration (Tool #558 NSF/OD Transfer Configuration , then #1) to indicate which origin codes will be counted in the fee totals. For example, you might need to report only fees that relate to share draft postings, but not include ACH or bill payment activity, based on your interpretation of the reg. as it applies to your situation. Change Statement Print Configuration Contact a Client Service Representative and request t  More...

When joint owners are created you must check the new Print name on correspondence flag in order for that name to appear on standard correspondence such as member statements and notices. Only two names per sub-account can be flagged to print on correspondence.

There are many different archive methods available to our clients, including microfiche and CD-ROM using the CU*CD software. The CU*Archives department has designed the CU*SPY Data Archival Options form which describes each of these options. This form will need to be filled out and signed by the CEO/Manager of the credit union before any changes can take effect. statements fiche archives CD CD-ROM CU*CD E-Statements

Yes! The Statement Processing steps are as follows (performed by CU*Answers Operations Department for online clients and internally by Self-Processing Clients): OPER-6 Statement Processing: 1 - Create Statement Work Files This option is run just once each month and produces the work files for the following options. 2 - Create Statements for Print Produces a file for the statements that are to be printed EXCLUDES e-statements (unless member has the mailed copy for xx months option) EXCLUDES st  More...

Our recommendation is to suppress the transaction if it is the last transaction for that day. If there are transactions after that, do not suppress the transaction. It will affect the running balance shown on the member's statements. TIP: When you do decide to suppress a transaction, we recommend you place an asterisk (*) in front of the transaction description. When a credit union employee looks at transaction history, it will be easy to see that this transaction has been suppressed and   More...

Yes, since the mortgage statement functions as much like an invoice/bill as is does a statement of account activity. In addition, if a member would not otherwise qualify for a regular statement in a given month, the mortgage statement will still be generated, in order to provide the required information for the member’s mortgage(s). We will adhere to Statement Mail Group code settings as well as existing eStatement enrollments relative to delivery.

No. If a loan has been written off by the CU*BASE system and therefore is still considered collectible, it will continue to appear on member statements. If a loan uncollectable it should be closed (charged off) and therefore will not appear on member statements. Currently there is no plan for CU*BASE to suppress certain types of loans or other accounts from appearing on a member's statement. However, you could code the account so no statement is produced. See the Related Q A link below. coll  More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma  More...

Yes, many print vendors do add masking to account numbers on our regular statements. The flat file that we provide to the print vendor does not, of course, mask the account number so it's up to the print vendor to apply that masking as requested by the CU. Sage Direct, the vendor that is used by the majority of CU*Answers online clients, is able to mask account numbers upon request. This includes transfer account numbers that appear in the transaction detail) on regular account, mortgage,  More...

At some point during the year your credit union's audit firm may contact your credit union to perform a member account verification. This involves sending statements with a special message and unique return address, so that members respond to the auditing firm rather than the credit union directly. Here are some important tips to ensure your audit is successful: CU*Answers cannot change your credit union's return addresses on statements. CU*Answers uses custom statement envelopes for a  More...