Members who are not U.S. citizens should have the Foreign citizen or Foreign corporation flag checked on their MASTER membership record. This can be done when creating the membership, or by using Tool #15 Update Membership Information (shortcut: umbr) . Memberships flagged this way will not be included in IRS reporting or tax forms processing. NOTE: This is different from the Foreign address flag, which just controls the format of the member's address. This is so that a foreign c  More...

On the 1098 form, CU*Answers is putting the address/parcel # of the first collateral record we find that is attached to the loan. This is in accordance with instructions posted on IRS.gov as shown below: Addenda to the 2016 Instructions for Form 1098 for Recipient/Lender -- 17-JUN-2016 The reporting instructions for Box 2, Form 1098, Mortgage Interest Statement, are amended to add the following: If the mortgage originated in 2016 or you acquired the mortgage during 2016, leave this box b  More...

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

The address is configured within Tool #463 Loan Denial Notices Agency Config.

Yes, by making use of both a Misc. Receipts and a Misc. Expense posting code, so that you can put the funds temporarily into a G/L then issue a check from that same G/L. Here are the key steps: First, configure two posting codes, using Tool # 534 Misc. Posting Codes Configuration. For the first one, choose the Receipts type and set up a code that will allow you to place funds into a G/L account. For the second one, choose the Expenses/Advances type and set up a code that will allow you to  More...

To remain compliant with CAN-SPAM rules and to ensure all your email messages are delivered to members, you must include the following: Clearly identify the credit union name, address, phone number, and member service email address in the body of the email. Clearly identify the purpose of the email in the subject line. (See SAMPLE MESSAGES below.) Make a web-friendly Signature Line message. (SEE SAMPLE SIGNATURE LINE MESSAGE below. ) Clearly state why the member is receiving the email. Ensure y  More...

CU*Forms is a web application that allows credit unions to build their own form templates that staff can use to prepare documents for signing. Once documents are prepared, members may sign with Topaz signature pads and/or eDOCSignature’s eSign. The template creator has access to over 150 CU*BASE data points, including account, SSN, first name, last name, and address, to automatically fill forms.

Here are the steps to prepare and send documents for e-signing: Load the document from the Pending status by double-clicking it. When the document opens, click “eSign” at the bottom right. Enter the name of the signer, email address, and the new authorization code, based on your credit union policy. Do this for each signer. Click the Check button to prepare it to be emailed to the member. If there are additional signer boxes not needed on any of the forms, you may unselect them.   More...

Yes, Xpress Teller (Tool #1600) is intentionally designed with the idea that the picture ID is your main form of identification. This teller platform is for credit unions who are aggressive about getting photo IDs! The screen shows just enough for the teller to be able to check they have the right ID. The wrong email and address warnings are configurable in the Xpress Teller workflow controls (Tool #1775). You can also choose which of the other data points are displayed (for example, you ca  More...

Verify that all credit union branches have been set up correctly using Tool #202 Chart of Accounts/Budget Groups Maintenence. If by chance this branch has no data in the address fields, this will prevent the CTR from auto-filling.

Yes, we hold mobile banking up to the same rigorous standards for security and privacy as all our online services. During the development and beta process, we underwent an exhaustive review by a third-party security auditing firm, who performed both external penetration testing and a source code review. It's Me 247 mobile web banking passed this very intensive audit with high marks, having no high-risk vulnerabilities found. Medium-risk vulnerabilities that were found and addressed incl  More...

In most cases*, no. If you configure your Membership Designation to print DBA name, it will always print instead of the member name on printed correspondence. This is because the places where this prints typically do not have enough space to add yet another line to the inside address, especially where window envelopes may be involved. *The one exception to this is Misc. Member Account Forms, where you can choose to print both if desired.

Starting with the 2006 tax year, if a member has an alternate address record that is in effect at the time tax forms are printed, the system will use the alternate address from that record, but will still use the member's name from his or her MASTER record, according to IRS guidelines. This is also true when reporting to the IRS.

No, once you’ve processed the form you cannot pass it along for e-signing to anyone else, so it’s important to gather email addresses for all of the remote signers when you first generate the form.

Hints for Teller Offline Processing On rare occasions, your credit union staff may need to process teller transactions without the assistance of CU*BASE tools. The most common reason would be if a phone line was physically cut and you are temporarily unable to establish communications through a backup line or other means. Although this happens seldom (and for most online credit unions, has never happened!), it is a good idea to be aware of some of the basis steps so that member service can conti  More...

The short answer is, you've hit a threshold referred to by IBM as a pivot year. Remember Y2K? Well, a pivot year was a technique developed to handle dates with a 2-digit year, where the century wasn't known. The system considered any year 39 and under to be 20xx and any year 40 and over to be 19xx. While many programs and files that used this technique have been adjusted over the years, there are still many places where the database stores only a 2-digit year, so the pivot year logic  More...

CU*Answers will start the process by sending your credit union a form to fill out describing what you would like to see on the receipt. You must provide a logo and any other information required on the receipts (address, phone number, ...etc). Return the completed form to CU*Answers. CU*Answers will then relay the information to our thermal printer vendor. The vendor will then create the receipt and fax it to your credit union to approve/disapprove. If you do not approve the first draft, y  More...

You may need a custom screen file on your workstation. To get the custom file please do the following: Open Internet Explorer In the Address bar type in: http://updates.cubase.org On the “Choose a Credit Union” drop down box, choose your credit union Click on “Submit” You should then see a link similar to “For All Workstations at the MAIN use this link.” Click the link for your location and choose open. This should resolve the issue.