T o order an online credit card for a co-applicant on the loan account, you would complete the following steps: Launch Tool #12 Update/Order Online Credit Cards Enter the member number and suffix for the Visa loan account OR If you have the last 4 digits of the primary member's Visa card number, you may enter that instead Use Enter to continue On the next screen you will see a card that has been ordered for your primary member only. On the lower left corner of the screen, choose Add   More...

There are three choices. 1. Manually add the estimated finance charges to the balance of the account and have the member make the full payoff at that time. Then clear the cumulative balance on the individual buckets to ensure that there are no finance charges assessed on the account. To do this you will launch Tool #20 Update Account Information. Select the credit card account and then select F16/Chg Type Maint. Select the individual bucket and select the Maintenance action code. In the cumulat  More...

Credit card finance charges can be confusing as they are different from a normal simple daily interest consumer loan, because billing cycles play a part in the finance charge calculation. Both current and previous billing cycles are required for the calculation to qualify for a configured grace period. Grace period flags are determined by the credit union and disclosed in their credit card disclosures. Finance charges are waived if the account qualifies for the grace period configured in the loa  More...

Yes, you can designate your credit union's own savings (or checking) account number to receive round-up funds when setting up a member's round-up transfers, if you wish. 1. Launch Tool #14 Member Personal Banker for a member who wants to participate 2. Select the Debit Card Roundup enrollment button and double click on the member's desired suffix 3. Enter in your credit union's internal account for the account to which you'd like the round-up funds transferred (this accou  More...

The 800 number that appears on the front of the statement for credit counseling services is a national one that is paid for by CU*Answers, to cover all CUs in the network. This information cannot be customized at this time.

Launch Tool #145 ATM/Dbt/Crdt: Audit Card Status Changes , locate the activity record (the User/Employee ID column will say ONLINE STS ), select it and choose Additional Status Information. The following vendor response codes may be sent from STAR/PSCU: ■ 00 - Successful ■ 25 - Record Not on File (P) Card not in CMA ■ 26 - Record Already on File (AM) Card already activated ■ 29 - Unsuccessful (any other denial code) SGD Activation not supported, any other problems with processing the trans  More...

Enter into Member Inquiry Select a member account Select the particular credit card loan account suffix from the list Click the Credit Card Inq button at the bottom left Click the Detail button From here you will want to utilize the page up/page down arrows located at the bottom right of the screen. Doing so will bring you through a list of card transactions posted under each charge type code. Near the bottom on the left-hand side, you will see an Estimated finance charge amount. Use thi  More...

The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. ATM/DEP - including a $  More...

In some cases, the general upload file that is received by CU*Answers on a daily basis only contains accounts where a member has had a change to their account. Contact your OTB vendor to see if you can request a full file to be sent so that all card information would be sent in the upload file to CU*Answers. (In some cases if your CU is already being charged for the upload it is possible there would be no change in price to have the full file sent over.)

No. This law actually pertains to merchant card programs where the merchant is collecting payments for services and goods sold. Since we do not run merchant programs on our platform, this reporting requirement does not apply to us.

Yes. You can pull a credit report for any service using the online credit bureau process. Using Tool #53 Process Member Applications, use action code CR to pull the report without creating a loan request and application. We can then create Member Services denial notices for debit cards, checking accounts, ATM cards, etc.

It's possible but fairly rare, given how most CUs set up their statement criteria. The two statement types are independent as far as the criteria that determine whether a member gets a statement or not. Typically a CU sets up their regular account statement to look at OC (open credit) accounts, which includes online credit cards, and produce a regular statement if there is any activity. Likewise, a credit card statement is generally set up to produce a CC statement only if there is activi  More...

Printed Statement Style fees are triggered only by production of a regular account statement (based on a file called STPRINT01, which is generated only with regular statements, not CC statements) . If a member gets only a credit card statement, they wouldn’t get a fee that particular month. If the next month they get both a credit card statement and a regular statement, then they would get a fee that time. (Note: We do always produce a year-end statement for every member, no matter wha  More...

If you pull credit reports using the CU*BASE online credit bureau access system, credit report data is stored online and can therefore be mined for opportunities. There are a couple of ways you can find this information: Use Tool #976 Where Your Members Borrow This tool pulls trade line data from stored credit report files, showing other financial institutions with whom your members do business. This tool lets you make a direct comparison between your credit union and a competitive FI. F  More...

CU*BASE does not perform any automated card reissues for any credit union or vendor. With the exception of two platforms*, all plastic card reissues are done for the credit union by their vendor. The normal process is the vendor sends the CU a couple of reports once monthly (usually 6 weeks out from expiration of card). One is a reissue report, the other a non-reissue report. The CU reviews and makes changes to the vendor system prior to their cutoff date for ordering the reissues. All cards   More...

What This Message Means: This appears when your credit union has set a password expiration period for inactive accounts. This means that if a member doesn't log in to Online Banking for a certain period of time, their password will be deactivated. If a member sees this message, they cannot reset the password themselves and must contact the credit union for reactivation. What Steps to Take in CU*BASE: See the link below for step-by-step instructions. BE CAREFUL!! Always verify the person'  More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

No, at least not if processed by Sage Direct. Mortgage statements will be sent in their own envelope, one envelope per mortgage account. In fact, mortgage statements are processed separately and after regular and CC statements, so they may not necessarily even arrive on the same day in the member's mailbox. Normally e-statements for all three statement types would be generated on the same day and available to members at roughly the same time. The first month we run mortgage statements fo  More...

You can schedule the AFT payment to pay the amount in full every time (for credit cards or lines of credit). Making this selection allows the member to pay the LOC or credit card off every time a transfer is performed. (The recommended frequency with this AFT payment method is Monthly.) For LOCs , this means pay whatever the current balance on the loan is at the time the transfer is performed. If the AFT payment amount will result in an overpayment on the loan, the transfer amount will be adj  More...

There are several configurations that control the member’s ability to set up and maintain Automated Funds Transfer (AFTs) online. Does your credit union's Personal Internet Branch configuration allow the maintenance of AFTs? Are AFTs configured to show in online banking? Does the member's PIB configuration allow maintenance of AFTs in online banking? For existing AFTs: Is the record locked to prevent changes in online banking? 1. Does your credit union's Personal Internet Bran  More...

The following old special Comment codes are no longer valid now that your credit data is being reported using the Metro 2 format: BU BV BW BX BY CA CB Instead, use the Consumer Information Indicator field on the loan account to report bankruptcy. This can be changed using Tool #20 Update Account Information on the loan account (click the Credit Reporting Info button to display the the Credit Bureau Reporting Information screen). NOTE: You only need to report bankrtupcy once. If the bankrupt  More...

In the past, when reporting credit cards to the bureau, CU*Answers sends the maximum disbursement limit field for both the high credit amount and the max credit limit fields. Effective with the CU*BASE 11.4 Software Release (Nov/Dec 2011), a change was made so that this is no longer true. For open-end loans, we will report the larger of the Crrent Blance or the calculated High Credit Amount. Since members can draw on these loans at any time, the High Credit Amount will be determined using the   More...

This is controlled by the Grace period (# of days) setting in the payment change control section of your Loan Category configuration (LOC and open-end loans only). See the online help topic (link below) for more details about how this field works to calculate the next payment due date on zero-balance LOCs.

Online CUs must contact a Client Service Representative to make these changes to your configuration. (You can, however, view the configuration using Tool #961 Audit Reg E Triggers for Stmts. As long as you let us know before the last day of a month we can make the changes to your configuration before statements are generated on the 1st. (Self Processors can change these settings via OPER > MNOP09 Member Statement Config. ) Regulation Z Reg. Z

If an employee attempts to order an ATM, debit or credit card for a membership with a SSN/TIN that appears on the plastic orders denial of service block list, an employee cannot order the card. If the employee tries to order a card (via ATM/Debit Card Maintenance (Tool #11) or Update/Order Online Credit Cards (Tool #12), during the membership open process), or when creating a credit card loan, or when adding an OTB credit cards (via Member Inquiry (F1), then OTB/Cards (F17)), they will see mess  More...