For an additional level of security or to fulfill complex password requirements, members may add special characters to their passwords. They may also add special characters to their security question answers. Some members may even use the feature that allows them to create their own security question, and they may elect to include special characters in that as well (for example a question mark). Allowed special characters are listed below. Some characters have special significance to certain   More...

Keyboard mapping is still supported by CU*BASE, but may not be mapped for you. To map your plus key on your number pad to clear a field and advance to the next field, follow these steps: Right click on the title bar of CU*BASE and choose Settings from the dropdown menu. Click the Keyboard Mapping tab. Scroll down to a Host key of Special.fieldExit and use Edit . Place your cursor in the Mapped key field and use your keyboard and use the right Ctrl key followed by the plus sign on the number pa  More...

The IRS, which makes changes to tax form layouts almost every year, recently added this new informational box to form 1098 to report the balance on a mortgage account as of January 1 of that same tax year. Each year on January 1 we capture the loan balance on all loan accounts in a special file, and then when tax forms are created at the end of the year we can use that figure. Therefore, for loans that were opened in a prior tax year, this balance is usually easy for members to understand.   More...

Remember that this new value only started being calculated with the implementation of the 22.05 release in May of 2022. However, if you had been tracking this manually via a spreadsheet since write-off, use these steps: Launch Tool #1030 Write-off/Chart-off Loan History Maint Enter the written-off loan account number Calculate the sum of whatever amount appears in the Int accrued since write-off field now plus your tracked figure, and enter that total into the field Click Update (F5) to   More...

Each time a check or money order is generated, the system will print the check/money order itself, plus a single receipt for that item.

1) Go into the Windows control panel and select “Programs and Features” Verify that one of these conditions is TRUE: Your system contains the highlighted line in the image below showing the correct version number of 4.4.0.22. Your system contains the highlighted line with any version PLUS the line showing Topaz SigPlus Upgrade published by eDOC Innovations Inc. 2) If you are not on the ccorrect version and need to upgrade go to updates.cubase.org and run the Topaz driver inst  More...

Yes, there is the PREGD Reg D statistical report that is automatically generated every day and is located in CU*SPY under the Member Service category. This report gives you the balances of your shares, drafts, and certificate accounts along with the balance for GL 739.00 Cash. Simply print the days you need to collect for the FR2900 report. To find the balances for other GL accounts for the 5 days requested in the FR2900 report you can use Tool #650 Print GL Trial Balance (monthly) to select  More...

Flex Loans allows members in It’s Me 247 to request a change in the term of their loan which results in a payment change. This is permitted on configured products with monthly payment frequencies. The loan modification request can be immediate if the member is qualified and your credit union activates auto approvals. Otherwise, the member’s request is sent to the LOS loan queue ( Tool #2 Work/View Loan Application Status ) to be approved or denied by your loan officer. While using   More...

On the Teller Deposits/Withdrawals screen, you can use one of the following Process Codes (enter the code into the far-right Proc Code column next to the loan account): L - Use this code to post the ENTIRE deposit amount to principal X - Use this code to override the default payment matrix and specify exactly how the payment amount should be distributed between principal, interest, escrow, fine, etc. For more details, click on the links below to open related online help topics. NOTE:   More...

In this situation , the most important piece of information you need to know is whether the loan category uses Escrow Partial Pay . You can determine this by taking the following steps : Launch Tool #458 Loan Category Configuration Enter the correct Loan Category code Select F17 - Payment Controls See whether or not Allow teller to post partial payments is checked If partial payments are allowed on the loan , see whether or not Allow partial escrow payments is checked If partial paym  More...

One method is to use the the Begin +/- and End +/- fields (Toool #640 Print Financial Reports) to define a period for the report that is specific number of months before (-) or after (+) the Current Period Begin defined. Therefore with the Current Period Begin of January 2017, as shown in the screenshot below, the first column defined is reporting a period of January 2018 (plus 12 months from the Current Period Begin ) to December 2018 (plus 23 months from the Current Period Begin ). And the sec  More...

If you use the CU*BASE Escrow Payables system for your mortgage loans, you can obtain the yearly amount that is being scheduled to pay for PMI from the Escrow Disbursement History on the individual loan. Launch Tool #570 “Open /Update Escrow Disb. Records” Enter the mortgage account number Select the Payee that represents the member’s PMI Choose the History option Depending on when you view this history, of course, you may need to extrapolate any remaining months of the year t  More...

For Member Reach Plus (Outbound Call) credit unions, your member emails come to your Member Reach inbox here at Xtend. Each day, we forward your emails to your credit union. We do this so we can easily collect your invalid emails and your Opt-Out requests in order to process them for you. If you select “Reply” or 'Forward please make sure you replace the Member Reach email with the email of your member. If you do not replace the email address, then the email is not sent to t  More...

For a standard mortgage (360-day interest calculation) there are two ways to do this: One way is to transfer an amount that includes both your regular payment plus the extra you want to put on principal. When the confirmation message appears, you will see exactly how that money will be applied to principal and all you need to do is confirm that the amounts look right. The second way is to transfer any amount you wish, then when the confirmation message appears, choose the option to put all of th  More...

Yes. For example, you could use G/L automation routine to gather a G/L account total(s) plus use a purpose code routine to gather a total of certain loan accounts, and the sum of both would be used for the account code on the 5300 report.

Member Notices can be processed by CU*Answers at a cost of $0.10 per notice, plus postage and the cost of envelopes. Pricing is subject to change; refer to the most current Online Pricing Guide (provided annually to your credit union CEO) for current pricing.

As of May 2023, there are 104 owners of Xtend. This ownership comprises 103 credit unions plus CU*Answers, each having purchased 200 shares of stock in the CUSO. Each owner is allowed one vote on issues brought before the group.

The COOP National Shared Branch interface (CUSC/FISC) currently supports check disbursements but not money orders. Following is a technique that was shared with us by a credit union to offer shared branch members the ability to purchase money orders. Locate the account from which funds are coming, and make sure enough funds are available for both the money order and the fee. Run an OFAC scan and complete any paperwork and obtain signatures your credit union requires according to policy. In   More...

CU*BASE has two Process Type flags to distinguish Student Loan Categories. The first is an 'S' for Interim Student Loans (the student is still in school). The second is a 'P' for loans in Payout (the student is now responsible for payments). When creating loan categories, these codes are important for Government Interest Accruals. We provide reports for your use in completing the Government Student Loan Reporting and the accruals are fully interfaced to the General Ledger. PLUS S  More...

It depends. If the change is strictly related to the generic disclosure information that makes up part of the statement overlay (the layout and generic text that all statements have, regardless of the exact member data or CU configuration), then yes, the change will be retroactive to existing eStatements already stored in CU*Spy. That's because CU*Spy doesn't really store the actual statement image, but rather constructs the eStatement using a combination of the raw data generated by  More...

Equifax 01841 – Beacon Augmentation Code 01855 – Multi-Screen 1.0 02575 – Multi-Screen 2.0 Experian F - Experian/Fair Isaac Risk Model V2 I - Experian/Fair Isaac Risk Model 3 - National Risk Model A - Old National Risk Model B - Experian/MDS Bankruptcy Model BP - Bankruptcy PLUS Model Trans Union FICO Classic Risk -EMPIRICA 95 - to be retired by end of year 2005 00002 - Delinquency (90+ days) or worse within 24 months FICO Classic Risk - EMPIRICA Industry Options 95 -   More...

Yes! Comma-delimited formats are supported when viewing e-statements using the XML layout format. Currently, It's Me 247 supports downloads to Microsoft Money as well as to older versions of Quicken using the QIF format (supports Quicken 2004 and older). You can also sign up to offer your members downloads to current versions of Quicken. (According to Intuit's policies, this includes the current version plus two previous versions only.) delimited online banking download format com  More...

The phone number for general support at Dell is 1-800-624-9896 . Be prepared to give Dell the 7-character service tag ID which is on the computer case. dell optiplex

The 21.10 CU*BASE release included a new data table for storing HMDA data fields, plus additional options for fields to record data. The previous capabilities for HMDA data were 19 fields in the CLMLTRL table, and with the release these fields were moved and renamed. HMDA data fields are now stored in the HMDAFDTA table, location FILExx (xx = your credit union ID). Below is a listing of fields that were changed . Keep in mind that the release in 21.10 also included many new HMDA fields that you   More...

The maximum allowed annual contribution is indexed each year by the government and is normally announced in the 2nd quarter of the current year for the next year. The limits for 2009 were posted on May 13, 2008 and are quoted below. 2007 Annual Contribution Levels for HSAs: Single (self-only) coverage $2,850 and Family coverage $5,650 Catch-up contribution for accountholders is $800 in 2007. Catch-up Contributions are allowed for an accountholder who is at least 55 years   More...