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  • 1. Can I set up individual and organizational trusts differently using the Membership Designation codes? Public
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    Yes. In fact, that is the way we are now recommending you configure your codes and set up your member accounts. This not only makes it easier to track the different types of trusts, but more importantly, makes the field labels make more sense for your member service staff. Create a new Membership Designation Code (such as TO ) to be used only for Organizational trust accounts. The label for primary name would be Trust name and the label for joint owner name would be Trustee. Check only  More...
  • 2. How can I change a membership account from an individual (MI) to an organizational (MO) type? Public
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    To change a membership from individual to organizational (or vice versa): Launch Tool #3 Open/Maintain Memberships/Accts” Enter the account base and click Update Membership/Account Info Check the Membership information flag (if you also need to do joint owner maintenance, you can check that flag now as well), then press Enter or click Go to proceed Click Unlock Fields Click Chg to Orgn or Chg to Indv Click the lookup button next to the Designation field and choose the appropriate designat  More...
  • 3. Explain how the Secondary Names (SECNAMES) file works to store joint owner names, especially in cases where a membership doesn't really have "joint owners" per se (like a Representative Payee). Public
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    The Secondary Names (SECNAMES) file stores instructions that link a membership account to another member or non-member record. The file stores links to joint owner names and beneficiary names for all non-IRA account types. (IRA beneficiaries are stored in a completely different file because they are linked to an IRA Plan Type, not specific individual sub-accounts.) The file also stores a third type referred to as miscellaneous owner which can be used for any purpose you wish. The most co  More...
  • 4. How do I use CU*BASE tools to keep track of the beneficial owners on my business accounts and other memberships? Public
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    Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...
  • 5. What's the best way to create a Representative Payee account on CU*BASE? Public
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    In a nutshell, you will set up a Membership Designation Code for Representative Payee, with the label for primary name set to Beneficiary and the label for the joint owner name set to Rep Payee. Then the procedure is to open the membership in the beneficiary's name and SSN, then put the representative payee's SSN as the joint owner (type J secondary name link). TIPS: Remember that in CU*BASE the words joint owner simply are used to describe a particular record type in the Se  More...
  • 6. Can I calculate teller check holds based on a member's relationship (Tiered Service) level? Public
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    If you want to give a member default check holds based on their relationship with the credit union, you'll need to set up Electronic Deposit Hold groups (Tool #355 Electronic Deposit Hold Configuration with the appropriate # of days, then use the Member in Good Standing system (Tool #499 Member In Good Standing Configuration ) to assign the hold groups according to Tiered Service Level. Then, in the Teller Check Holds configuration feature (Tool #849 Teller Check Holds Configuration ),   More...
  • 7. What is the best way to set up a trust account on CU*BASE? Public
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    Trust accounts can be set up as either individual or organizational depending on the legal nature of the trust. When creating the membership use your credit union's appropriate Membership Designation code (see the link below for tips on using separate codes for each type). For trusts that use a person’s SSN (where you do not have a separate TIN for the trust), set up the account as an individual account, and use the DBA field for the trust name. (Remember that you can configure wheth  More...
  • 8. We are thinking of activating the new See and Jump features for online banking. Can you explain the thinking behind the security, and why only an account owner can have this access? Public
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    There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering a phone call. (1) How does a credit union generally recommend or facilitate a member giving access to their private informatio  More...
  • 9. Do you have an explanation for members concerning the APYE calculation on their statement? Public
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    Truth-In-Savings requires certain disclosures on periodic statements. One of the disclosures required on dividend-bearing accounts is the “annual percentage yield earned (APYE)”. The APYE is an annualized rate that reflects the relationship between the amount of dividends actually paid to the member’s account during the period and the average daily balance in the account for that period. *Note - this calculation uses the member’s average daily balance for the period,   More...
  • 10. I have an organizational membership with a charter date prior to 1900. How can I enter that into CU*BASE? Public
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    The charter date field for organizational accounts (used for birth date on individual memberships) does not support a century other than 19xx or 20xx. We suggest for any charter dates prior to 1900 that you enter 1900, using that as your visual clue to look at either a Tracker or Account Comments, or perhaps even create a custom field to store the actual charter date should you need it for any reason in the future. As a rule charter dates are simply informational and are rarely used by any CU*B  More...
  • 11. Why does CU*Answers charge a monthly fee for running service charge programs we configure ourselves in CU*BASE? Public
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    There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 Mobile Web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...
  • 12. How does a member's account get debited for bills they schedule through "It's Me 247" Bill Pay (Fiserv)? Public
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    In one of three ways: Note: The term 'subscriber' refers to your 'member'. Electronic Payments (ACH) - Fiserv's preference is to send all payments electronically. However in the Risk Model format it is not always feasible. Fiserv submits the merchant payment (via the fed) from a Fiserv settlement account the same day we submit the debit (via the fed) to the subscriber account. Fiserv is taking the risk on the payment. Electronic payments are typically sent when the subscr  More...
  • 13. Explain the differences between a joint owner and a miscellaneous owner. Public
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    Both of these terms refer to types of Secondary Names records that can be linked to individual savings, checking, certificate and IRA accounts. There are actually three types of links, tracked via records in the SECNAMES (Secondary Names) database table: Joint owners (type J ) Beneficiaries (type B ) Miscellaneous owners (type M - added with the 18.10 release) All are simply links from an account to another membership (MASTER) or non-member (MSNONMBR) record. Labels used when displaying t  More...
  • 14. How do I change a Social Security number that's on a non-member record and put it on a member's account instead? Public
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    There are several steps in removing a member's Social Security number: 1) Run a global search to see what types of relationship codes the SSN has with your credit union. 2) The first relationship codes you will want to review are the 'CB' or 'JI' which mean the non-member is a co-borrower and/or joint owner on the account. They need to be removed first. To remove them, launch Tool #3 Open/Maintian Memberships/Accounts, choose Update member information then Joint owners an  More...
  • 15. What are all the possible messages that will appear during the closed account/membership process? Public
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    At the Membership Level we first check to ensure that there are no OTB relationships (Could be an OTB Card or OTB Account). One the following messages may appear (the following are all hard stops, meaning the account cannot be closed until these are taken care of): Membership attached to CRDT type OTB account Membership attached to LOAN type OTB account Membership attached to SAVE type OTB account We will also check to ensure that no batch/online cards are attached to the membership. One of the   More...
  • 16. How do I research why a loan did not report to the Credit Bureau? Public
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    Look to see if the loan is flagged not to report to the credit bureau: Access Tool #20 Update Account Information (shortcut: acct) for the account and click the Credit Reporting Info button. The Report to credit bureau flag must be checked. Look at the Credit Report History located in Loan Account Inquiry via the Delinquency window (F23 or click the lookup button next to the Delinquent flag). Each month has a separate listing. NOTE: If the loan is closed the monthly history will continu  More...
  • 17. Does the system run all members through an OFAC scan every so often, or is it just when you open new memberships? Public
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    Automated scans will run when opening memberships or creating new non-member records. CU*BASE runs OFAC scans on outgoing wire transfers, as well as when you set up a new A2A (Account-to-Account Transfers) relationship records in CU*BASE. Additionally, Operations staff runs the batch OFAC report feature each week to scan your records against the most current OFAC list. Refer to the booklet below for details. Self Processors will need to assign a staff member to run this scan (Operations On-De  More...
  • 18. After attempting to login to online banking members are receiving a message stating the member number is not valid. What do I do? Public
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    Here are some ideas of things to remind members: If an online banking username was set up, the account number can no longer be used to log into the account. (If the member cannot remember the username they set up, after verifying their identity use Tool #14 Member Personal Banker > Online Banking/ARU (activate, change PIN/password; view password history) > Display Username to delete the username. Your member number is the main account number that identifies your relationship with the cred  More...
  • 19. What else should I be doing to keep my email lists clean? Public
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    These days, electronic communication is becoming more and more vital to your relationship with your members. Start by making sure the ‘From’ email address on your notifications is a valid address (Tool # 233 Configure CU FROM Email Addresses). This is where bounced-back emails are delivered, one for loan status change emails (configured as part of your Underwriting Codes and generated by items in your lending queue) and all other general emails that CU*BASE sends from your credit uni  More...
  • 20. What is the Audit Tracker? Public
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    The Audit Tracker is simply a special type of Member Tracker. Trackers are used throughout CU*BASE to keep track of member communications, contacts, and events, for an ongoing record of the member's relationship with your credit union. The Audit Tracker is specifically designed to record events for your credit union's internal auditors. This includes things like BSA-related activities, OFAC scans, and the like. See the flyer referenced below for a current list of items recorded automa  More...
  • 21. I'm hearing from members that emails we send to them don't always reach them quickly, or are being marked as spam and blocked. Is there anything we can do to help make sure members receive emails from the credit union? Public
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    Remember that once the emails are sent by CU*BASE, it becomes a function of various Internet Service Providers (ISPs) to deliver the emails to members. Because of the way our system can send a batch of email messages to a large group of members at the same time, there may be some ISPs that interpret these email messages as “spam” (junk email) messages, especially if you have a large number of members who use the same ISP. If you hear from members that your emails are being marked a  More...
  • 22. I am not a managed client of Network Services. How do I join my Windows 10 iSweep to my domain and create the necessary folders? Public
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    As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...
  • 23. Can I schedule recurring Automated Funds Transfers (AFTs) to and from accounts that are set up with the CU*BASE Account-to-Account (A2A) feature? Public
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    Starting with the 16.10 release, you can schedule recurring Automated Funds Transfers to and from accounts that are configured with the CU*BASE Account to Account (A2A) feature. Activation of the recurring A2A AFT feature is required. Incoming and outgoing AFTs are activated separately. Once the feature is activated, both employees and members can create recurring AFTs with an account that has an A2A relationship. Refer to the help topic below for more information on activation. While on th  More...
  • 24. Will we know if a bill is be paid by ACH or check in "It's Me 247" bill pay (Fiserv)? If so, how? How will stop payments be handled? Public
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    The most important thing to understand is when the bill will be received, not how it will be paid. Payment methods are determined by the relationship between Fiserv and the biller, and are subject to change. When scheduling a payment, the system automatically pre-fills the earliest payment date the biller can receive the payment. The date can be altered to a future date, but not an earlier date. Once a payment begins processing, you will be able to view the payment method in the history. If the   More...
  • 25. Can I process my Remote Deposit Capture deposits interactively? How does RDC-IQ work? Public
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    When members post check deposits via RDC, what’s most important to them is getting the money into their account quickly. RDC-IQ is the fastest way to post RDC transactions to your member accounts – and the most cost-effective for your credit union. RDC-IQ is the near-real-time posting service solution you’ve been waiting for! If you use eDOC Innovations as your RDC back-end processing vendor, then take your RDC program to the next level. When a member deposits a check via  More...