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1.
If I use Account Maintenance to update a Dividend Application and the corresponding general ledger number, will a journal entry be automatically posted for the principal balance (and any accrued dividends) of the member account?
Yes, the general ledger entry will post automatically in end-of-day processing. Account Maintenance can be used to change the dividend application for member accounts based on the product parameters. For example, a Student Checking may have an age maximum at which point the checking account may need to move the credit union's regular checking product offering. If the Dividend Application configuration have the same suffix range, there is no need to order new checks, change any ACH or Payroll More...
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2.
Are there any CU*BASE data files that store the Patronage Dividend excluded accounts as well as the accounts that will earn the Patronage Dividend?
Yes. CU*BASE offers an great feature to calculate a membership ownership or patronage dividend that allows for an audit run to evaluate the total amount and accounts that may be excluded. At the time the patronage dividend audit or posting run is processed, there are two files created that reside in the QUERYXX library. The data file for the excluded accounts is PATRDIVEXC. For the accounts that will earn the patronage dividend, the file name is PATRDIVINC. The data in each file represents the l More...
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3.
Our dividend rates are at an all-time low, and many of our members do not have significant balances in their accounts, therefore not earning any interest. Can you explain how simple interest is calculated?
At the heart of the matter is the calculation and rounding the system uses. As we state in our documentation, we calculate to 8 decimal positions and half round up in the fourth. We warrant this math and it has not changed since 2006. What that means is that the member must have accrued at least 5 ten thousanths of a penny before we will begin accumulating the amount. In the case of a member who has more than the minimum balance to earn a dividend but less than the amount to actually accumul More...
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4.
Why is my member's certificate which was properly posting dividends quarterly now posting dividends daily?
If you find that your member's certificate begins to pay dividends on a daily basis and no longer for the configured time frame such as monthly or quarterly, you'll need to review the certificate to see if the maturity date is in the past and if the renewal code is manual redemption. Since the maturity date is in the past and there are no instructions on the certificate to roll it over, it will pay dividends daily in expectation that it is not being renewed and the member will be taking More...
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5.
Where do I set up a member for Dividend Backup Withholding?
Use Tool #15 Update Membership Information. On the third (final) screen, check the Dividend withholding checkbox. (Refer to the link to online help below for a sample of this screen.) NOTE: The % of dividends that is withheld is controlled by a setting in CU Master Parameters. Self Processors can access this via MNOP09 #1. Online CUs please contact a CSR for assistance.
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6.
How do I prevent certain types of accounts from being reported to the IRS if the dividends are not reportable, such as IRA savings?
There is a Report dividends to the IRS flag on the Dividend Application configuration for savings and checking products, and also in the CD Type configuration for certificates. If this is not checked, dividends paid on those accounts will not be reported. These flags must be verified every fall prior to year-end processing, as instructed in the Year-End Processing Guide, so that IRS forms and tax reporting is done correctly at year-end.
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7.
Can I have CU*Answers delete suspended Dividend Application configuration codes if there are no active members accounts using those codes?
Suspended Dividend Application Configuration Codes (found in Tool #777 Savings/Checking Products Configuration ) cannot be deleted if there either active member accounts (found in data files MEMBER1 MEMBER2, or MEMBER4) or member accounts closed in the current year (found in data files ACHIST1, ACHIST2 or ACHIST4). The dividend application codes are used for their description of the share/draft product on member statements for closed accounts for the current year. They can be deleted once the an More...
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8.
When changing a DivApl code on a savings or checking account in the middle of a month, what average balance will be used at EOM for the calculation of dividends?
Keep in mind this only works if you are changing the DivApl from one product that uses an average daily balance (ADB) calculation to another that also uses the ADB dividend calculation. When dividends are calculated at the end of a month, the system will look at the cumulative balance on the account record. Entering a new DivApl code on the account record does not cause that cumulative balance to change.
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9.
How can I see the average dividend rate paid on regular shares? I am filling out my 5300 report.
If your regular share account is set up with a split rate, assuming the majority of your accounts are at the base rate, most credit unions elect to use that rate as the average rate on the call report. The call report is looking for an average rate, not a weighted one. If you wanted to calculate the weighted average rate on a split-rate share product for other reasons, you could use Tool #344 Div/Int Split Rate Forecasting. Take the Total Forecasted Dividends, divide by the Total Average More...
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10.
Can I offer ATM rebates only to members who also do certain things to qualify for a higher dividend?
Yes. CU*BASE allows you to rebate the rewards as part of your Qualified Dividends program. Qualified Dividends programs are generally used to give the member the opportunity to qualify for a higher dividend by certain types of activities such as bill pay or e-Statement enrollment or using their debit card a certain number of times.
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11.
What columns/fields, files/tables, and programs are included in the File Maintenance Inquiry "Critical Monitoring?"
When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why More...
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12.
Do you have an explanation for members concerning the APYE calculation on their statement?
Truth-In-Savings requires certain disclosures on periodic statements. One of the disclosures required on dividend-bearing accounts is the “annual percentage yield earned (APYE)”. The APYE is an annualized rate that reflects the relationship between the amount of dividends actually paid to the member’s account during the period and the average daily balance in the account for that period. *Note - this calculation uses the member’s average daily balance for the period, More...
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13.
My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma More...
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14.
I am receiving a 'printer timeout error' when trying to print a document to my HP Laserjet 2200. What should I do?
The first thing to do is make sure all the cables are connected securely to the printer and the PC. Be sure to note if one of the cables is a network cable. If all of the cables are securely connected and you still cannot print, restart the PC and the printer. If you receive the same error once the printer and PC are back up, there is likely a hardware issue with the printer. If one of the cables that plugs into the printer is a network cable then the Jet Direct card (a network interface More...
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15.
What is the difference between Annual Percentage Yield (APY) and the Annual Percentage Yield Earned (APYE)?
The APY calculates the annualized rate for a savings product and adjusts for compounding. It assumes a balance of $1,000 for a 12-month term. It also assumes no withdrawals are made during the 12 month term. Truth-In-Savings (TIS) regulations require this disclosure to help people compare savings products, apples to apples, across multiple financial institutions. The APYE calculation is also required by TIS, and can be reported to members via their statement. It is the annualized rate that ta More...
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16.
How do I use CU*BASE tools to keep track of the beneficial owners on my business accounts and other memberships?
Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll More...
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17.
Why does CU*BASE show delinquency in two different ways? In some places it is months/days and others it is actual number of days.
There are two methods used to track delinquent loans for reporting purposes in CU*BASE: Method One (for Collections tracking) We have always tracked delinquency in two separate fields for “Months” and ‘Days” in the member files. When a loan is 30 days delinquent, it shows as “0 Months, 30 Days” delinquent. When a loan is 31 days delinquent, it is “1 Month, 0 Days” delinquent. A month is always considered 30 days regardless of the actual number o More...
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18.
If I have changed my Social Security (SSA) ACH Deposits to use the Automated Funds Transfer solution, should I now consider changing back to ACH deposits?
Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning with the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the chang More...
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19.
I set up a product using Qualified Dividends, and it is not showing up in online banking. Why might that be the case?
In order to show properly in online banking a Qualified Dividends product must have a rate higher than zero for at least the first tier, even if your base (unqualified) rate is zero.
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20.
Where does CU*BASE get the account descriptions that members see in online banking and on their statement?
CU*BASE does have several different places where product descriptions can be configured, each used for different purposes. It's common for the descriptions to be entered the same into each configuration, but there are reasons why they are sometimes slightly different. For example, if you use the same range of account suffixes across several of your checking account products, your account suffix description might be something general like Checking whereas the description entered into the More...
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21.
Are there any restrictions on the Certificate Types, Dividend Types, or Loan Products that can be used with CD or Share Secured Loans?
Certificate types or Dividend Applications that are Health Savings Accounts (HSAs) or IRAs cannot be set up as CD/Share Secured loans. Escrow accounts cannot be set up as Share Secured Loans. Only Installment closed-end loans can be selected when configuring CD Secured, Share Draft Secured, or Savings Secured Loans. Mortgages and open-end loans cannot be selected.
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22.
What do the various device and print job statuses on the iSeries mean?
When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai More...
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23.
What determines where my GOLD documents print?
This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a More...
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24.
What are all the possible messages that will appear during the closed account/membership process?
At the Membership Level we first check to ensure that there are no OTB relationships (Could be an OTB Card or OTB Account). One the following messages may appear (the following are all hard stops, meaning the account cannot be closed until these are taken care of): Membership attached to CRDT type OTB account Membership attached to LOAN type OTB account Membership attached to SAVE type OTB account We will also check to ensure that no batch/online cards are attached to the membership. One of the More...
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25.
If our tax forms are uploaded to "It's Me 247", how will members who are not enrolled in eStatements receive their tax documents?
Regardless of whether a member is enrolled in eStatements, the member will receive a paper copy of their tax documents in the mail, provided they earned enough dividends (or paid enough interest) through the tax year to qualify for a tax form. The presentation of tax documents in the My Documents section of It's Me 247 is an additional convenience that makes the forms readily available online, often earlier than they are provided by via mail. If you are not currently offering this feat More...
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