Yes, the general ledger entry will post automatically in end-of-day processing. Account Maintenance can be used to change the dividend application for member accounts based on the product parameters. For example, a Student Checking may have an age maximum at which point the checking account may need to move the credit union's regular checking product offering. If the Dividend Application configuration have the same suffix range, there is no need to order new checks, change any ACH or Payroll  More...

Contact a CSR for assistance with this issue. The impact of the solution may vary from situation to situation.

Currently, a stop payment fee cannot be configured to take an account negative. Therefore, if it will result in a negative balance, the system will NOT automatically post it. Go ahead and place the stop pay order as usual, choosing 'No' in the Charge for Stop Payment field. Then perform a separate Member Account Adjustment entry that debits the member account and offsets the stop pay fee income G/L.

With the new Membership Designations system released as part of the Fall 2005 release, the old custodial flag has been made obsolete. When your data is converted for the release, all individual accounts that were tagged as custodial accounts will be flagged with a Membership Designation of CS. The primary member's name will be labeled as Minor and any joint owner names will be labeled as Custodian (labels appear on various inquiry screens in place of the generic Name or Joint Owne  More...

This can be specified as part of the workstation configuration (Tool #326 CU Hardware Configuration ). If activated for a particular workstation, the user would need to specify the Name ID on various CU*BASE screens where accounts are accessed, including Teller Posting, Direct/Mail Post, Account Adjustments, and others.

Account adjustments that have not yet been posted to the GL can be reviewed using Tool #381 General Transaction Register , or Tool #493 Member Account Adjustment Report . You can enter a single account base to get just the items posted to that membership, or run the report by employee ID to find all adjustments a particular employee posted.

If a user submits an RDC check that is for an amount over the loan payoff, a error message will appear and not allow them to proceed. In this case, the check would need to post to their savings/checking account and a transfer to pay off the loan would need to be posted separately.

This is not currently possible to do in teller processing as it would require the use of two separate Proc Codes for the loan account; a 'T' for the transfer, and an 'L' or 'X' for the principal only payment. This could be accomplished however either via member account adjustment to move the funds through a suspense GL, allowing control of the transaction description and the allocation of the funds to the loan. Alternatively, you could add a secondary transaction descrip  More...

CU*BASE does not back-date the transaction, since it does not not insert the transaction using a prior date. Instead it simply calculates the net effect on interest and dividends, and then posts a transaction today that brings the accounts in line. For more information on using the effective dated account adjustment and transfer tools, refer to the documentation linked below.

This is the one exception to the way that Transaction Override normally works (i.e., to override for one transaction only). The override for Par Value was intended to allow a membership to be closed and all funds returned to the member, and some credit unions have large enough par values that it might require more than one transaction to handle the funds appropriately. Therefore the Account Adjustment feature does NOT reset the override flag after the first transaction is posted, so that you c  More...

Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...

If you forget the details for a member account adjustment you posted for the current day, or wonder to which general ledger you posted the offset, you can inquire on these transactions before they interface to the general ledger history with the TR posting at end of day (EOD). To do this, run Tool #691 Print TR Analysis (J/Es for Mbr Trans) for the current day and search it for the desired adjustments. If the adjustments appear on this report they will interface to the general ledger with the  More...

Yes. Currently the only way to do this is via the Teller posting screen itself, like this: Access the member's account in Teller On the main teller posting screen, check the Suppress balances checkbox Enter an H into the Proc Code column for the account where the transaction took place Use Enter to proceed to Phone Op History Click the button in the far-right Print Receipt column for a transaction that's on that receipt On the receipt information pop-up window, click Print (In the  More...

Trust accounts can be set up as either individual or organizational depending on the legal nature of the trust. Following are recommendations for handling situations when a member wants to set up a membership where the primary member and the first joint owner are, in essence, the same person. This happens most often for trust accounts. Currently in CU*BASE there are two ways to handle trusts: For trusts that use a person’s SSN (where you do not have a separate TIN for the trust), set up th  More...

In a nutshell, you will set up a Membership Designation Code for Representative Payee, with the label for primary name set to Beneficiary and the label for the joint owner name set to Rep Payee. Then the procedure is to open the membership in the beneficiary's name and SSN, then put the representative payee's SSN as the joint owner (type J secondary name link). TIPS: Remember that in CU*BASE the words joint owner simply are used to describe a particular record type in the Se  More...

Because Deposit Item Fees do not depend on a transaction, the posting follows the suffix order of the member's lowest checking account suffix. If funds are not available it proceeds to the next highest checking account suffix. If no funds are available in any checking account it will look to the Regular Share suffix of -000. If it doesn't find sufficient funds at that point, the member is listed on an exception report for credit union follow-up.

To change a membership from individual to organizational (or vice versa): Launch Tool #3 Open/Maintain Memberships/Accts” Enter the account base and click Update Membership/Account Info Check the Membership information flag (if you also need to do joint owner maintenance, you can check that flag now as well), then press Enter or click Go to proceed Click Unlock Fields Click Chg to Orgn or Chg to Indv Click the lookup button next to the Designation field and choose the appropriate designat  More...

Although it is rare, it can sometimes happen when the credit union’s normal ACH processing is being performed by Ops and collides with an individual member posting their deposit early. While we have many stopgaps in place to control this, there are rare instances where this can still occur. If you have a member notify you that they received an error message while attempting to post an early ACH deposit, you will need to manually post the ACH item for that member. The system will NOT post   More...

First, determine the status of the member’s account. Do they have secured funds, uncollected funds, or is the account frozen? If there are secured funds: Complete a transaction override for secured funds On the share draft exception change status code A to a status code F (or G depending on if you want to charge a fee) Take the re-post option ( Tool #712 CHECKS 2: Re-Post Exceptions File Detail ) If there are uncollected funds (check holds): Change the share draft exception status code A   More...

When a credit union statuses a member's card as 'HOT' or warm (Lost/Stolen/Fraud/Restricted), this information is transmitted immediately to your vendor to stop any further withdrawals/purchases being performed with that particular card. But at your vendor a 'Hot Card' is not considered to be a closed card. When your member's card remains at a HOT or Warm card status on CU*BASE, CU*BASE is still required to send any maintenance updates such as address change, phone numbe  More...

There are two ways to accomplish this: The first way is to use the Marketing Opt-Out flags on the member's MASTER record. Introduced in the CU*BASE 9.2 release (August 2009), these are two flags that can be checked to exclude the member from third-party marketing communications and/or CU-related marketing commnunications. See the Opt Out link below to read more about the use of these flags. When creating a database file using Member Connect tools, or the CU*BASE List Generator, or even t  More...

IMPORTANT NOTE: When It’s Me 247 was updated in 2021, the “See” option shown on here was made unavailable. There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering   More...

If the member closed their account in November, they would receive a final statement for their November transactions but will not receive a December Statement as they did not have any transactions in December and the account was not active. This would also be true for members who closed their accounts earlier in the year. For example, for a membership closed in April, the member will receive their final statement at the end of April then will not receive another statement again (not even the q  More...

Yes. You can pull a credit report for any service using the online credit bureau process. Using Tool #53 Process Member Applications, use action code CR to pull the report without creating a loan request and application. We can then create Member Services denial notices for debit cards, checking accounts, ATM cards, etc.

If you or your member notice an account is not being updated (or the additional signer on a loan) you should first try to find out if the loan/additional signer was included in the file sent over to the bureau. You can do this for the most recent reporting cycle by running Tool #658 Print Loan Info Sent to Credit Bureau . If the member loan/additional signer information (defined by METRO 2 as the J1 segment or J2 Segment) is present in that file you need to look further into the following types  More...