Loading...
progress
Your request is being processed...
  • Knowledge Base
 
Expand Advanced Filtering Advanced Search Edit Your Advanced Search | Contact Us

  • 1. How do I find my workstation's IP address?
    Preview
    To find your workstation's IP address you can perform the following actions: Click the Start button, then Run In the text box type cmd and press the Enter key Type ipconfig Under Local Area Connection, to the right of the row labeled “IP Address” you will find the computer's IP Address
  • 2. What are the directions to CU*Answers from the Gerald R. Ford International Airport?
    Preview
    We are very close! Leave the airport terminal and proceed to the stop light on 44th St. Turn right onto Patterson Street. Take Patterson to 28th Street and turn right. You will go through 5 traffic lights - the last one being at Charlevoix St..Shortly thereafter there is a blue and white sign on your right that says Centennial 6000 - CU*Answers . (We are right across from Walmart on your left.) Turn right into the entry way. Our building is on your left. Parking and our entrance is behind th  More...
  • 3. Can I add account number and password fields to my website to log directly into online banking, bypassing the OBC login screens?
    Preview
    You can use our Direct Login widget to place a Username field on your website to begin the login process. For the password and security questions, the member would then be directed to the OBC login page, as now. Use the link below for instructions on how to use our Direct Login widget to add the appropriate code to your website. OnlineBanking It's Me 247 Itsme247
  • 4. Is it possible to put a log-in widget for It's Me 247 on our credit union website?
    Preview
    Yes! Please refer to the link below or contact our Web Services team.
  • 5. Do I need to have an unsubscribe link in the communications I send to members? What is the benefit over having them call my credit union or reply to the email?
    Preview
    When sending emails to members from CU*BASE, or any emails to members for that matter, it is important to add an unsubscribe link. Having the member reply to the email or call a number decreases the delivery rates of your message and makes it more readily marked as spam. Simply have the link say, Unsubscribe and link it to an external opt-out website (that you will need to monitor). Don’t include extraneous text such as “...and fill out our form to unsubscribe” as some ISPs  More...
  • 6. How do I use CU*BASE tools to keep track of the beneficial owners on my business accounts and other memberships?
    Preview
    Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...
  • 7. I'm trying to pull a Query that shows the number of NSF fees a member has been charged. Is there a field that separates the number of NSFs from the number of Courtesy Pay (ANR) items? I do not want to include ANR.
    Preview
    The NSF Statistics Dashboard (Tool #557) will track this information for you automatically. It is separated into the NSF category and the Courtesy Pay Category. Credit unions are using this dashboard to help predict averages of NSF/Courtesy Pay fee income and also to track how many members may be using the service. You can click on any of the origins (listed in blue text) and you can drill further to members who had more than X transactions in a specific month. There are a lot of graphical oppor  More...
  • 8. Explain how the Secondary Names (SECNAMES) file works to store joint owner names, especially in cases where a membership doesn't really have "joint owners" per se (like a Representative Payee).
    Preview
    The Secondary Names (SECNAMES) file stores instructions that link a membership account to another member or non-member record. The file stores links to joint owner names and beneficiary names for all non-IRA account types. (IRA beneficiaries are stored in a completely different file because they are linked to an IRA Plan Type, not specific individual sub-accounts.) The file also stores a third type referred to as miscellaneous owner which can be used for any purpose you wish. The most co  More...
  • 9. What hardware is required for the CU*Answers online imaging solution?
    Preview
    To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...
  • 10. How can I stop members from receiving a monthly eStatement reminder email?
    Preview
    Members cannot opt out of receiving the eStatement notification message. Their only option is to unenroll from eStatements if they do not want to receive these types of emails. Education is key in this area. Use Tool #262: Configure Monthly eStatement Emails (or Tool 497: Member Connect Marketing Tools, then Message Type ES) to update your eStatement notification text. Learn more by clicking the link below.
  • 11. What are some things I can do to improve the delivery rates of messages I send to members?
    Preview
    T o ensure all your email messages are delivered to members, be sure to include ALL the following: Clearly identify the credit union name, address, phone number, and member service email address in the body of the email. Clearly identify the purpose of the email in the subject line. (See SAMPLE MESSAGES below.) Make a web-friendly Signature Line message. (SEE SAMPLE SIGNATURE LINE MESSAGE below. ) Clearly state why the member is receiving the email. Ensure your message uses proper grammar, spel  More...
  • 12. What commands are available in text banking?
    Preview
    Keywords are not case sensitive. You can type ‘help’ or ‘HELP. ’ BAL Reponses to BAL include the available balance on three savings accounts/and or checking accounts. Member: “BAL” ItsMe247: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg Data Rates May Apply. If multiple memberships are enrolled with the same phone, the response will ask you to specify the membership. ItsMe247: You have  More...
  • 13. How do I download a report from CU*Spy into an Excel spreadsheet?
    Preview
    Access CU*Spy as usual. Enter the report name and the date span in the search fields. Click on Search. When the report has loaded, put a checkmark in the box next to the report(s) and click on the Combine and Print printer icon at the top of the list. (Leave the default of.TXT). The report will now load in a new browser window. Click on the File and Save As in the upper left hand corner of the browser page with the report displayed. (If you don't see File, press and release the Alt key to d  More...
  • 14. My member's cellular provider has cleared the block on text banking messages, but my member is still not receiving text banking messages. What is the next step?
    Preview
    In this case, the issue may be caused by an application or setting on the phone . Check to see if the number (46247), or short code messages are being blocked by the texting application on the phone. NOTE: This may happen more often with Android phones as the manufacturer and provider may customize base applications with proprietary versions. If the member is still not receiving text banking messages after contacting their provider about blacklisting and confirming their application or phone   More...
  • 15. What are the benefits of text banking?
    Preview
    Enrolled members receive the following services from their credit union: Members can text message requests and receive text message replies on the available balance on accounts of enrolled memberships. Members can enroll in e-Alerts and select to have the alerts sent to them in the form of a text message. Members can transfer funds between suffixes with pre-configured custom transfer codes. You can enroll in Text Banking by clicking on “Go Mobile” at the top of the It’s Me 24  More...
  • 16. My member tried enrolling for text banking but never received the verification code to complete the process. Why might that be?
    Preview
    The most common reason that a member is not receiving their text banking verification code is that they are blacklisted by their provider . To resolve this, the member needs to contact their cellular provider and have the block removed.
  • 17. Why is there more than one type of Mobile Banking offering?
    Preview
    Because members have different types of mobile devices! One size does not fit all, so we started with a Mobile Web Banking, a tool that simply optimizes basic It's Me 247 online banking functions for web-enabled mobile devices (like an iPhone). Mobile App Banking will be a downloadable app for devices that can, well, download apps. And It's Me 247 Text Banking will appeal to those with fast thumbs.
  • 18. What regulatory requirements do I need to be aware of as I promote text banking to members, even if I offer it for free?
    Preview
    Some states require that in addition to any text banking fees you must state that message and data rates apply. This requirement applies even if you offer it as a free service. (Different states require additional language. Follow your credit union policies and procedures.) You can enter this text in the Mobile Text Introduction screen accessed when configuring your text banking service. Use Tool #569 Online/Mobile/Text Banking VMS Config , select Text Banking from the list, and check I w  More...
  • 19. Can members transfer money via text banking?
    Preview
    Yes! After turning on global text transfer capability in the VMS configuration, Tool #569, and configuring the allowable To and From accounts for each product or loan category in CU*BASE Tool #777 and Tool #486, members can use this self-service product via their mobile device. Members will have to enroll in text banking, and then create custom transfer codes in order to transfer money between suffixes, as seen in the image below. Members can then use the configured codes to transfer, usi  More...
  • 20. Why can't everything in CU*Talk be read in Spanish?
    Preview
    There are four ways that information is communicated to the caller in CU*Talk: Static Audio Prompts/Custom Prompts – these are the CU-defined welcome messages, hours and locations. (NO SPANISH OPTION CURRENTLY.) Text to Speech – a custom option for the credit union in which information is grabbed from CU*BASE and communicated via a text to speech program in CU*Talk. This can include the welcome message, hours and locations, and rate descriptions and their corresponding rates. (NO SPA  More...
  • 21. Credit unions can require that changes made by members in the Personal Information page in online banking be approved before they are updated in the system. What special conditions do not require an email address to be reviewed?
    Preview
    Members can update personal information on the Personal Information page. As a security measure, credit unions can elect that these changes require their review before changes are accepted and changed in the system. This approval setup is activated on the Update Credit Union Online Banking Settings page access via Tool # 569: Online/Mobile Text Banking VMS Config , and then Online/Mobile Web Online Banking. On this screen the credit union selects Reviewed update (approval required) for All  More...
  • 22. Does CU*Answers offer text banking?
    Preview
    Yes. It's called It's Me 247 Mobile Text Banking. Read the materials below to learn more, including information about charges your credit union will incur and how you can set up fees in CU*BASE to recoup those costs from members. Always refer to the most current Pricing Guide on our website for the most current pricing.
  • 23. Do loan applications through Online Banking comply with Wisconsin's community property regulations?
    Preview
    Yes, CU*BASE knows if your credit union location is in a community property state and has the required disclosure text coded in the loan application delivery program. on-line It's Me 247 on line
  • 24. How do I update links to CU*BASE online help to make sure these links work properly?
    Preview
    With the changes we’re making to CU*BASE with ING and FEP, the links/URLs in CU*BASE online help have all been updated, so now is a great time to make sure your online help links are working correctly, if you use any of these links in your training materials and other documents. To ensure your online help links are up to date and working correctly, follow these steps: Check to see if any of your training materials/other documents contain outdated online help links. The link is outdated  More...
  • 25. Which phone carriers are supported?
    Preview
    Our Text Banking service works on all major mobile providers in the U.S. Please see the list below for carriers included (subject to change): • ACS Wireless • Alltel • AT T • Bluegrass Cellular • Boost • C Spire • Carolina West Wireless • Cellcom • Cellular One of East Central Illinois • Cellular One of Montana • Cellular One of NEPA • Cinci  More...
Are you having trouble finding what you are looking for?  Please help us improve the knowledge base by letting us know what you were looking for.