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1.
When creating an application in the CU*BASE LOS and adding insurance/debt protection, I am seeing my maturity and review dates are not as expected. What might be causing this to occur?
When you use '% to use for calculating payment' field in the loan category configuration, payment amount is a percent of the balance, and does not follow the rules set by the loan product configuration. If a % is entered, the system will still be required to run the loan through the normal amortization steps in order to establish the payment and related data points to populate the loan record. This means that the maturity and review date will NOT be set according to your “# of pay More...
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2.
I am setting up a new line of credit product and am using the '% to use for calculating payment' field. What should I consider when using this field to calculate payments?
For line of credit (LOC) loan products, this field (in Tool #470) is optional. If you choose to use this field when calculating the loan payment, be sure to match the percentage that is currently configured at the loan category configuration (Tool #458). See help topics below. If you use this field, you may need to adjust the maturity and review dates on these loans manually, if you want them to reflect your standard “term. See bullet below. IMPORTANT: If a % is entered, the system will More...
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3.
What items comprise the totals displayed and reported as YTD Fees for loan products on statements?
YTD Fees for loans on a statement come from file LNFEES. That file is updated as part of EOD for the sole purpose of printing of YTD and Period Fees totals on statements as per Reg Z. The LNFEES file has a bucket for each month for totaling all fees; it also has a YTD Fees bucket. For credit cards, Reg. Z fees are split out on the statement at the time the statement is created. Fee transactions are identified based on the criteria outlined below, and the YTD Fees and YTD Interest totals are c More...
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4.
What does the "Delq Fine in Partial Pay" flag in the loan product configuration govern in relation to delinquent fines?
This flag governs the amount of payment required to advance the due date one frequency. If a CU sets this flag to Yes, only the scheduled payment is necessary to advance the due date. If a CU sets this flag to No, the scheduled payment and the amount of the fine will be necessary to advance the next due date one frequency.
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5.
Are there any restrictions on the Certificate Types, Dividend Types, or Loan Products that can be used with CD or Share Secured Loans?
Certificate types or Dividend Applications that are Health Savings Accounts (HSAs) or IRAs cannot be set up as CD/Share Secured loans. Escrow accounts cannot be set up as Share Secured Loans. Only Installment closed-end loans can be selected when configuring CD Secured, Share Draft Secured, or Savings Secured Loans. Mortgages and open-end loans cannot be selected.
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6.
Can we have different sets of criteria for CLR Path? Can we have multiple criteria for a loan product?
Yes and no. There is no limit to the number of program templates you can build to hold your decision parameters, but only one CLR Path program template can be attached to a loan product at any time.
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7.
A large loan payment was made in error so it was reversed using the "95" Account Adjustment code. Why would the Auto Funds Transfer system transfer the exact amount of the reversal in the evening?
The large loan payment was applied as a principal-only payment, which does not move the next payment due date on the loan. When the payment was reversed using the 95 reverse loan payment code, the due date was backed up and made the loan delinquent. That evening, the Auto Funds Transfer system tried to satisfy the delinquency on the loan because the delinquency control flag was turned on in the AFT record. Whenever you reverse a loan payment, make sure to review the loan due date before an More...
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8.
I am a loan officer reviewing the application screens with a loan underwriter (at a different computer) and the loan underwriter changes are not being saved. Why is this happening?
It is possible to have two people review the same loan application screen. This is helpful if you would like for two people two review the screens together who are on different workstations. For example, you may have a loan officer and a loan underwriter review the screens together. If you review loan application screens this way, the last person to leave the screen will have their changes saved. Let's review this example: Sue Loanofficer and Mary Underwriter are reviewing a loan applic More...
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9.
Can I have CU*BASE default the applicable delinquent fine code into that field when I am building a new loan request?
Yes. There is an Amortization Default option available in each of your Loan Product Code configurations which allows credit unions to default amortization criteria such as: Delinquency Fine Code, Rate, Payment Frequency, # of Payments etc. The system will then default this value into the applicable fields when creating a new loan request. These defaults are intended to provide consistency for all new loan requests, but can be changed/edited during the loan request process if necessary.
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10.
Do the Deposit Secured loan products require that joint owners sign documents? Does it evaluate loans against community or marital property laws?
No. Secured loans do not look to joint owners, community property, or marital property laws. The loan documents will not require, ask for, or accept a second signature. Your credit union may wish to review your Member/Loan Documentation to ensure they are still in compliance with the product. You may decide to use a unique certificate type for CD Secured loan products or a unique dividend application for your Share or Share Draft Secured loan products.
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11.
How do I update the Review Date on a loan account?
Use Tool #20 Update Account Information to change the Review date field on the loan account. Depending on how your loan category is set up, this date may control whether or not the member can take additional advances on a credit card or other line of credit loan.
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12.
My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma More...
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13.
We are looking at the loan to share trial balance review screen for 11/30/13 and the loan risk scoring analysis report for 11/30/13. There is a difference in the totals. What is the difference?
The differences between the Loan/Share Trial Balance Review and the Loan Risk Analysis Report are: The Loan/Share Trial Balance Review is pulled with beginning of day totals, does not include loan category 99, but does include loans with a risk score of 0. The Risk Score Analysis Report is pulled from end of day totals, does not include loan category 99 (if excluded in the response options), and does not include loans with a risk score of 0.
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14.
How should I reverse a loan payment or savings deposit that was done to the wrong account?
If the transaction was performed the same day, reverse using Tool #31 Reverse Tran/Adjust Tlr Drawer (Same Day) and then rerun transaction correctly. If the transaction was performed on a previous date, reverse using Tool #354 Effective-Dated Transfers . CU*BASE will automatically adjust the dividend/interest amounts for you. If you want to be able to override the dividend/interest amounts, use Tool #353 Effective-Dated Account Adjustment instead.
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15.
I see that my member's loan account is in the credit bureau reporting file but it isn't reflected on the individual's credit report. What types of things might prevent a primary borrower or additional signer from being applied by the bureau?
If you or your member notice an account is not being updated (or the additional signer on a loan) you should first try to find out if the loan/additional signer was included in the file sent over to the bureau. You can do this for the most recent reporting cycle by running Tool #658 Print Loan Info Sent to Credit Bureau . If the member loan/additional signer information (defined by METRO 2 as the J1 segment or J2 Segment) is present in that file you need to look further into the following types More...
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16.
How do I research why a loan did not report to the Credit Bureau?
Here are seven things to review if you are trying to research why a loan did not report to the credit bureau. Look to see if the loan is flagged not to report to the credit bureau: Access Tool #20 Update Account Information (shortcut: acct) for the account and click the Credit Reporting Info button. The Report to credit bureau flag must be checked. Look at the Credit Report History located in Loan Account Inquiry via the Delinquency window (F23 or click the lookup button next to the Deli More...
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17.
How can I view basic statistics of my loan applications, such as denied, approved, pending, and deleted?
CU*BASE has a tool that displays application statistics in a handy dashboard format. Tool #472 Loan Queue Activity Tracking allows you to choose a date range and branch to filter the information, with additional filters such as Underwriter Code, Delivery Channel, Interviewer ID, Loan Category, Product Code, Dealer #, and Business Unit, if you wish. You can also use this dashboard to analyze the data you've selected in your filters, as well as export to a PDF or Excel format. This dashboard c More...
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18.
Why do my totals on the Loan Delinquency Analysis Report (Tool #461) no longer match the Collection Delinquency Report (Tool #637)?
The two reports are using different criteria to determine loan delinquency: Loan Delinquency Analysis With the 13.0 release in the spring of 2013, the Loan Delinquency Analysis Report (Tool #461) was changed to report loan delinquency in days instead of months per updated NCUA requirements (see below*). The current processing date is compared to the next payment date to determine the actual number of days delinquent. This is most commonly used report for obtaining delinquency information for More...
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19.
Is it possible to have special business savings, certificate, and loan products displayed in "BizLink 247" business online banking, but not displayed to members in "It's Me 247" online banking?
Yes! Starting with the 23.05 release, CU*BASE lets you configure your online banking rate boards for savings, certificate, and loan products, so that products are shown only in BizLink 247 business online banking, or in It’s Me 247 online banking, or both. When setting up a product to appear in online banking (via Tool #506 Member Rate Maintenance for savings or certificate products, and via Tool #470 Loan Product Configuration for loan products), you’ll see checkboxes to activate More...
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20.
On our loan credit insurance and/or debt protection posting reports, we see exception descriptions that are abbreviated. What are their meanings and did the premiums/fees post or were they rejected?
These message indicators appear on the CU*BASE loan insurance premium posting report (TCUNAS2 / TCUNAS3) and the Debt Protection Fee posting/exception reports (TCUNAD2 / TCUNAD3). By looking at the reports, you can tell if a premium / DP fee posted or not based on the exception. LOAN INSURANCE MESSAGES ADD SIGN There is joint coverage on this loan. There is either no 'additional signer' record, or the birth date for the additional signer is missing or invalid. JT TO SG There is joint cov More...
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21.
If a loan category is configured for a single payment per period (members are not allowed to pay ahead), at what point does the system know when to advance the next payment date and when it should not?
The system will advance the next payment due date depending on the payments made during the “payment period” window, which runs from due date to due date (which is not always calendar month). Once the next payment period begins, any payments made will count towards the payment amount due until it is fully satisfied, at which point the due date will advance to the next payment period. Payments may still be made during the current payment period; however, any overpayments will be c More...
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22.
How can I post a back-dated deposit or loan payment?
With the Effective Date Account Adjustment feature, you can post an adjustment with an effective date in the past. This feature can be used to post a transaction to a member’s account and have the system automatically calculate the adjustment to interest or paid dividends according to the effective date of the adjustment. In a nutshell, it effectively back-dates simple, common types of transactions with a notation in transaction history indicating the effective date. It currently works o More...
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23.
How do I set up a loan so that the payment is due on the last day of the month, and automatically changes according to the number of days in each month?
When setting up the loan request, enter a First payment date that is the appropriate month-end date. For example, if creating a loan request on August 25, you would specify that the first payment is due on September 30. Then enter a 31 into the Payment day field. This will trigger the system always to use the last day of any given month going forward (31, or 30, or 28 or 29 for February). To adjust this on new loan requests going forward, set the Day of first payment as 31 using Tool #470 Loa More...
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24.
I created a loan with an incorrect loan category. Can I maintain the loan category on the member's loan? Will the principal and interest balance update the general ledger?
Yes. It is possible to maintain the loan category as long as both loan categories have the same Process Type (E=Closed End, L= LOC, M=Mortgage etc). The maintenance screen also allows for the new category principal G/L which should be used to insure the loan category value is using the correct general ledger number for principal. The member's principal and accrued interest balances will be updated in the general ledger during end-of-day. Therefore, no manual journal entry is necessary.
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25.
A loan is currently written off. What procedures do I take to charge this off from my books? We will not collect anything further on this loan.
To charge off and close a loan, use Tool #1006 Write Off / Charge Off Loans and choose Charge Off. The loan account will be closed and a record written to the write-off/charge-off history dashboard. You MUST include a reason for closing the suffix. write off write-off writeoff written off written-off writtenoff charge off charge-off chargeoff charged off charged-off chargedoff
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