Member statements are taken to the post office, the Grand Rapids Bulk Mail Center, at 3500 Patterson, Grand Rapids, MI 49512. From there they are sent first class to members.

The benfits of this great new notice print service include: Professionally produced and printed notices (the notices won't look like they were just run off an office printer) Postage Savings! You will get the best available bulk postage rate discount will be applied (economy of scale) - your notices are bundled with all other client notices and sorted for maximum postage rate discount. Notices for the same member are combined, reducing the number of pieces mailed. Notices can now print on th  More...

The two places are located in Tool #202 Chart of Accounts/Budget Groups Maint and in MNOP09, Master CU Parameter Configuration. The credit union name in the Chart of Accounts governs the member statement credit union name in the absence of a branded logo.

The Production Center will create and transmit an encrypted data file so your member information will be safe and secure using this process!

Access the Bankruptcy topics to learn more http://help.cubase.org/doc/stepbystep/stepbystep.htm#Bankruptcy.htm See the Related Q A below.

Using a link to the standard login pages provides much more than just the ability to log in: The I forgot my password link that allows them to reset their password online They have to set up the Security Questions anyway; why not give them a place to use them to help themselves if they forget their password? The Apply for Membership link to capture membership applications and work them right from CU*BASE (no rekeying!) Why would you not allow every possible opportunity for someone to say th  More...

Remember that Fiservoffers their CheckFree service direct to consumers and via many other financial institutions throughout the country, including banks and other, non-CU*BASE credit unions. The CheckFree Direct product is called mycheckfree and members may sign up for this themselves from many different sources on the Internet. (It's not at all uncommon for people to sign up and never use the service!) Just because the money comes from their credit union accounts doesn't mean they   More...

In this example the AFT was set with a payment date control of “2=Make this payment ONLY if a payment is not made another way for their membership.” On the date of the scheduled AFT, the AFT will look to see if the payment is made on the loan. If the amount in the From: account is does not satisfy the AFT, the amount paid will go in the partial pay field of the AFT . (The loan partial pay field is only evaluated the first time the AFT is processed.) From that point forward, an AFT  More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma  More...

At some point during the year your credit union's audit firm may contact your credit union to perform a member account verification. This involves sending statements with a special message and unique return address, so that members respond to the auditing firm rather than the credit union directly. Here are some important tips to ensure your audit is successful: CU*Answers cannot change your credit union's return addresses on statements. CU*Answers uses custom statement envelopes for a  More...

To update a signature line in CU*BASE, you’ll use the Tool #497 Member Connect Marketing Tools . (You will need a file name to move forward, so it can be helpful to have a test file created in your QUERYxx library for situations like this.) NOTE: For Member Reach clients, Xtend has previously created a file ‘MBRRTEST’ that will allow you to access the Message Maintenance screen. Select Online Banking and/or email message from the first window and then use Enter. On the Mem  More...

If a member cannot view their check, the research team needs the following information: Credit Union Questions What is your credit union name? Have multiple members reported that they cannot view checks? Are these members having the same experience when viewing their check? (See Member Questions. ) Has the check appeared on the Check Exceptions Report? (TNDET) Was this check cleared at the teller line? (Sometimes this is referred to as a counter-killed check.) Are you able to retrieve a chec  More...

If the member closed their account in November, they would receive a final statement for their November transactions but will not receive a December Statement as they did not have any transactions in December and the account was not active. This would also be true for members who closed their accounts earlier in the year. For example, for a membership closed in April, the member will receive their final statement at the end of April then will not receive another statement again (not even the q  More...

There are several steps in removing a member's Social Security number: 1) Run a global search to see what types of relationship codes the SSN has with your credit union. 2) The first relationship codes you will want to review are the 'CB' or 'JI' which mean the non-member is a co-borrower and/or joint owner on the account. They need to be removed first. To remove them, launch Tool #3 Open/Maintian Memberships/Accounts, choose Update member information then Joint owners an  More...

There are three important components to the It's Me 247 Online/Mobile Banking User Agreement: The agreement itself The master date on the credit union's Online Banking/ARU Configuration (you can see this via Tool #140 ARU/Online Banking Controls Inquiry ) The agreement accepted date on the individual member’s record (you can see this via Tool #72 Update ARU/Online Banking Access ) The important thing to remember is that we have only one agreement. The trick is whether we pre  More...

This comes from Fiserv's records, which are provided to them by the Federal Reserve (through the FRB's Checks Department).

In this particular member's situation there was no activity in either October or November that triggered a statement. The credit union's quarterly (and year-end) statements are configured to produce a statement for every member, regardless of activity level, but monthly statements are more restrictive in an attempt to save postage costs, and not every member gets a statement every month. NOTE: CU*BASE statements have a considerable number of configuration options that allow credit unio  More...

Workflow Controls do not include an automatic flow to the teller posting system. However, there is an easy way to incorporate this into your procedures. First, set your Workflow Control configuration (Tool #1004 Workflow Controls: Open Mbrships/Accts ) so that the Open sub-accounts feature is turned off . When opening a new member, start from the first Teller Posting screen, using F21-Open from the first teller screen and processing the new membership until done. Using Cancel (F7) at that   More...

That’s true when adding a brand-new record, but it is possible to re-sequence numbers later once the records already exist, so try this: Use Add and add the new contact number, leaving the sequence # as is After saving, select the new number in the list and use Edit Change the sequence # to 1 and press Enter A warning message will appear; use Add/Update to confirm All remaining phone numbers will be re-sequenced to fit the new one in. TIP: When changing the sequence number for an existin  More...

In one of three ways: Note: The term 'subscriber' refers to your 'member'. Electronic Payments (ACH) - Fiserv's preference is to send all payments electronically. However in the Risk Model format it is not always feasible. Fiserv submits the merchant payment (via the fed) from a Fiserv settlement account the same day we submit the debit (via the fed) to the subscriber account. Fiserv is taking the risk on the payment. Electronic payments are typically sent when the subscr  More...

When you get the check copy and verify beyond a doubt that it was not the intended biller who cashed the check, re-open the case with Fiserv. Explain that the check was wrongfully deposited, explain your verification processes, and ask for Fiserv's assistance with a refund to the member. They will contact the Federal Reserve and work to get the money back. This can only be done with a Corporate Check. If it was a Member Draft, then the credit union would need to assist the member in reclai  More...

There are several ways to obtain this data. To see the total number of active online banking members, use Tool #856 Tiered Svcs Monthly Comparison to display active user counts for any monthly period. (HINT: Click the Goal 4 button to display this data.) This can be done even if your credit union does not use Tiered Services for any other purpose. To print a report of usage statistics, use Tool #141 ARU/Online Banking Stats Dashboard To see online banking usage stats for a particular m  More...

It's possible but fairly rare, given how most CUs set up their statement criteria. The two statement types are independent as far as the criteria that determine whether a member gets a statement or not. Typically a CU sets up their regular account statement to look at OC (open credit) accounts, which includes online credit cards, and produce a regular statement if there is any activity. Likewise, a credit card statement is generally set up to produce a CC statement only if there is activi  More...

You can Query the PCALTCFG file for information on e-Alerts and e-Notices. This file will show you all members who have signed up for these items, including an column indicating whether the member signed up to receive the alert via email or text message. In the alert type field, the types codes are as follows: AC = ACH transaction AB = Account Balance LN = Loan Payment Due NP = e-Notice