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  • 1. What is seven day processing?
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    7-day processing refers to the daily processing done on your credit union data every night by the Operations department. End-of-day (EOD) and beginning-of-day (BOD) will be run on all seven days of the week. It is not to be confused with having the teller line open on Sundays. Terminology: Seven-Day Processing: CU*Answers processes your credit union’s nightly cycle seven days a week in accordance with our 24/7 approach to core processing. Sunday Open Branch: The CU staffs the lobby for   More...
  • 2. When did CU*Answers start processing seven days a week?
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    CU*Answers began 7-day processing on Sunday, February 3, 2019.
  • 3. What is not affected by 7-day back office processing? What do ACH transfers, OTB transactions, Remote Deposit Capture (RDC), and eAlerts have in common?
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    The following things are not affected by 7-day back office processing changes implemeted in February 2019. ACH - ACH will continue to process as always. OTB - OTB is not affected by 7-day back office processing. RDC - Deposits are processed seven days a week or by credit union configuration. eAlerts - These are sent with an automated process that is not changed with 7-day back office processing.
  • 4. What is 24/7 processing?
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    There are two parts to 24/7 processing. The ‘24’ means that we are focused on making our processing environment work for you for as much of the day as we can. We call it Time Zone Processing, and it’s designed so that no matter where you are, we’re working on your schedule. The ‘7’ means that we are processing on your behalf seven days a week instead of six. 7-day processing refers to the daily processing done on your credit union data every night by the Oper  More...
  • 5. How does 7-day processing affect the generation of CU*Spy reports?
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    Reports are generated during beginning-of-day (BOD) processing and end-of-day (EOD) processing seven days a week. No configuration changes are needed. A whole new set of reports will be created on Sunday as with Saturdays. If you refer to reports daily, you will also need to review the Sunday reports, in addition to Saturday reports, if you do not already do so. Refer to the documentation on daily CU*Spy reports for more assistance.
  • 6. How does 7-day processing affect Analytics Booth?
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    With 7-day processing, alerts are sent seven days a week and dashboards have data points for every day of the week.
  • 7. How does 7-day processing affect things that rely on daily processing, such as delinquency, dormancy, ANR scoring, configured daily service charges, etc.?
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    With 7-day processing, things that rely on daily processing are evaluated daily, including Sundays. This includes, but is not limited to delinquency, dormancy, ANR scoring, and configured daily service charges. Do not forget to review your daily reports. Data will be generated seven days a week.
  • 8. What does my accounting team have to do differently with 7-day processing?
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    Any activity your accounting team performs daily, will now need to be done for all seven days of the week. Also refer to the related items below.
  • 9. How does 7-day processing affect third-party transmissions?
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    Third-party transmissions now may occur seven days a week. Be sure to alert your vendors that they may now begin receiving transfers on Sundays.
  • 10. How does 7-day processing affect lobby transactions?
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    It is important to distinguish between the following: Terminology: Seven-Day Processing: CU*Answers processes your credit union’s nightly cycle seven days a week in accordance with our 24/7 approach to core processing. Sunday Open Branch: The CU staffs the lobby for business and performs regular daily services for members. CU*Answers requires 30 days lead-time to prepare this activity for your credit union. We have accommodated credit unions with Sunday Open Branch activity since 2013. Cur  More...
  • 11. How does 7-day processing affect dashboards?
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    Since accruals are run every day with 7-day processing, the savings and loan accrual dashboards will have entries for all seven days.
  • 12. How does 7-day processing affect (scheduled) Automated Fund Transfers (AFTs)?
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    With seven-day processing, AFTs will now be processed seven days a week, including the addition of Sundays. They will be processed at either end-of-day or beginning-of-day processing, according to your credit union's configured settings for incoming and outgoing AFTs. The only exceptions are five days when AFTs have never been processed that are also Federal holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
  • 13. What sets CU*Answers apart from others?
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    As a 100% credit union owned CUSO, led by a Board of Directors representing seven credit union CEO's, the focus placed upon client support, education and user satisfaction is the motivation that drives CU*Answers each and every day. First, the CU*Answers model begins with the principle that it is an extension of the credit union staff, with the same underlying goals, strategic challenges, and focus as credit union professional. By always remembering that everyone is vested in the success of t  More...
  • 14. How far back does the CU*Check 21 image archive go?
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    Any item imaged and sent to Processing Alliance via CU*Check 21 is available for seven years. The last 365 days' worth of images are available in the online archive.
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