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  • 1. Why does CU*Answers charge a monthly fee for running service charge programs we configure ourselves in CU*BASE? Public
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    There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 Mobile Web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...
  • 2. In order to meet program requirements, we need to put a TurboTax banner in our online banking login page. Any suggestions? Public
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    Since your credit union's website can be the online banking login page, by putting either a budget or the direct login widget on the page, we suggest you place the TurboTax banner on your credit union's website. Since the OBC is a shared resource, we do not have the ability to add custom banners on the OBC. (Xtend does do custom Member Reach messages on the OBC page, but that would only allow for text, no images.) Likewise, because It's Me 247 online banking is a shared resource,   More...
  • 3. What is the difference between the Internet and the World Wide Web? Public
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    Many people use the terms Internet and World Wide Web (a.k.a. the Web ) interchangeably, but in fact the two terms are not synonymous. The Internet and the Web are two separate but related things. The Internet is a massive network of networks, a networking infrastructure. It connects millions of computers together globally, forming a network in which any computer can communicate with any other computer as long as they are both connected to the Internet. Information that travels over the Internet  More...
  • 4. Are there other methods besides multi-corp processing for credit unions to manage multiple institutions? Public
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    Yes. One other method is to retain completely separate databases for each institution, but allow staff a centralized access point to move in and out of each credit union database to perform needed tasks. For example, CU*Answers and Xtend have been able to create great operational efficiencies using this configuration method. Visit www.cuanswers.com and www.xtendcu.org to learn more about how this method is used for shared bookkeeping, member communications, web hosting, and many other funct  More...
  • 5. How will AnswerBook keep my staff up to speed? Public
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    At the heart of the AnswerBook is a knowledge base. A knowledge base is a central place where you can digitally store information for easy retrieval at a later time. Your AnswerBook's knowledge base contains questions and answers and topics and articles. This knowledge base is comprised of public knowledge items for external access and private knowledge items for internal, or staff, consumption. Utilizing user-friendly tools, information is easily added to the knowledge base by your member-  More...