Loading...
progress
Your request is being processed...
  • Knowledge Base
 
Expand Advanced Filtering Advanced Search Edit Your Advanced Search | Contact Us

  • 1. What web browsers does "It's Me 247" online banking support? Public
    Preview
    Refer to online banking help using the link below for current usage requirements.
  • 2. What are the timeout values for "It's Me 247" online and mobile web banking? Public
    Preview
    Most online banking and mobile web pages have a timeout value of 15 minutes. The exception is the login pages, which time-out after 5 minutes of inactivity.
  • 3. How can I see how many visits we've had to our mobile web banking site? Public
    Preview
    You can find out how many visits you’ve had to your mobile web banking site by using Tool #565 Online Banking Detail Stats (AUDICC) . To see visits separated by day, with totals, enter the selection criteria as seen below (a total count for all days can be seen by navigating to the bottom of the report): Combine (And/Or) Field Name Comparison Criteria (Field, Number, ‘Text’, etc.) A.CCTYPE EQ = Equal to ‘I’ AND A.CCLOGT EQ = Equal to ‘W’
  • 4. With the new look for "It's Me 247" online banking, are the features still going to be different for desktop and mobile web like they are now? Public
    Preview
    No - in fact, with the new mobile first design and module infrastructure, the same product will be presented to members on any device - phone, tablet, or desktop! The screen size will automatically determine how items are displayed, for the optimum user experience on any size device.
  • 5. What are some basic browser troubleshooting steps to take when an issue with a website is encountered? Public
    Preview
    While it is possible that an issue someone runs into on a website is an issue with the web server or a programming issue with the site, it is very important to rule out any browser or workstation incompatibilities first. If the website is not being opened in a supported browser, for instance, it can cause errors that would otherwise not exist. So what are some standard troubleshooting steps than can be taken? Are you using the latest version of your browser? Just like any other piece of software  More...
  • 6. Credit unions can require that changes made by members in the Personal Information page in online banking be approved before they are updated in the system. How does that work? Public
    Preview
    Members can update personal information on the Personal Information page. As a security measure, credit unions can elect that these changes require their review before changes are accepted and changed in the system. This approval setup is activated on the Update Credit Union Online Banking Settings page accessed via Tool # 569: Online/Mobile Text Banking VMS Config and then Online/Mobile Web Online Banking. On this screen, the credit union can select to either have the changes reviewed or re  More...
  • 7. I understand CU*Answers is in the process of updating its current SSL certificate to industry standards, and this requires each computer that is being used for CU*BASE printing to be have a file updated. What do I need to do? Public
    Preview
    These files should automatically be placed into the correct spots to ensure that Iaccess continues to work without any problems. If you want to verify that you have received this file you can follow these few steps: Open My computer Navigate to c:\users\public\documents\ibm\client access\ Verify the current file size of “cwbssldf.kdb” If this file size is 30kb then everything worked correctly and you don’t have to do anything else. If this file size is different follow steps   More...
  • 8. Can you explain how the NACHA Web Debit Rule relates to the Membership Opening Process (MOP) and A2A transfers? Public
    Preview
    When a new member joins your credit union through MOP, they can fund their account with a plastic from another FI. Magic-Wrighter uses this information to debit the member via the plastics rails, then credits the member in CU*BASE via ACH. Therefore, because no ACH debit transaction is being originated, we do not believe there is any need to opt into the Magic-Wrighter Web Debit Validation service if you offer funding via your MOP site. As far as the CU*BASE A2A toolkit in partnership with Mag  More...
  • 9. How do I activate online banking for members that are approved via online membership channels (MAP)? Public
    Preview
    Members who apply for membership via online membership applications (MAP) can be approved as members via Tool #13 Work Online Banking Apps/Requests ; however, this does not activate online automatically. To activate online banking, use Tool #14 Member Personal Banker . Use the reset password feature to activate online banking and set a temporary password for the member. This will reset the password to the temporary password setting configured by your credit union. This will appear on the p  More...
  • 10. We have auditors in and they are asking about what penetration testing has been done with our online banking product. What information is available to provide them? Public
    Preview
    CU*Answers has a rolling schedule of network security audits and assessments including internal and external penetration testing. We do not limit the scope of these tests to just the online banking environment. We also do not publish the results or reports from these tests for security reasons. The test results are reviewed by our Executive Team, our Board of Directors (made up of peer credit union CEOs), as well as examiners from the NCUA and state regulatory agencies. They are also reviewed b  More...
  • 11. In order to meet program requirements, we need to put a TurboTax banner in our online banking login page. Any suggestions? Public
    Preview
    Since your credit union's website can be the online banking login page, by putting either a budget or the direct login widget on the page, we suggest you place the TurboTax banner on your credit union's website. Since the OBC is a shared resource, we do not have the ability to add custom banners on the OBC. (Xtend does do custom Member Reach messages on the OBC page, but that would only allow for text, no images.) Likewise, because It's Me 247 online banking is a shared resource,   More...
  • 12. What browsers does CU*Spy support for member eStatements? Public
    Preview
    CU*Spy supports current versions of IE , Firefox and Chrome. Safari is not officially supported but typically works. Usually if Safari has issues, in our experience, it is with displaying PDFs. Should this occur, this issue is outside of the CU*Spy web application and exists between the browser and it's ability to display PDFs and therefore we have no ability to correct this situation.
  • 13. I heard there are vulnerabilities with old Topaz signature pad drivers. What are they? Public
    Preview
    More information about vulnerabilities with the Topaz drivers can be found here: CVE: http://osvdb.org/show/osvdb/66810 XREF: https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2010-2931
  • 14. What Education does CU* Answers offer? Public
    Preview
    CU*Answers strives to accommodate our clients by offering training in many different formats, from full classroom offerings (see the current CU*Answers University Catalog) to online learning and web conference sessions. We also offer individual training sessions, and workshops which can be held either at a credit union site, or here at CU*Answers. For credit union staff to train internally, we offer our web-based online courses as well as hands-on learning using a pretend CU*BASE credit union  More...
  • 15. Can I add a custom message on the Online Banking Credit Score page? Public
    Preview
    Yes, between the Apply for Loan Today / Contact Me About my Score button and the disclaimer is a content section, an area that can be modifed via a configuration in CU*BASE. Launch tool #569 Online/Mobile/Text Banking VMS Config. Select Credit Scores History Sales Text and use Select or Enter. Use the screen that appears to enter a URL to one of your web pages as well as the Comments that you would like to appear on the page to explain the feature to your members.
  • 16. There is no "View Check" link next to the member's check(s). What can I do? Public
    Preview
    Verify that check viewing is turned on for the CU. You can check by making sure there is a code in the Check Image ID field in ARU/Online Banking Configuration (MNOP09 #8). If the Check Image ID field is blank, either the correct value was somehow removed and needs to be replaced, the CU’s request for online banking check images is not yet completed (check the Pending Check Image Projects on the Check Image Info portal page), or this CU has never signed up for online banking check image  More...
  • 17. Can you customize where the logout button goes in online banking? Public
    Preview
    Yes, you can choose to customize the page to which It's Me 247 navigates whenever a member clicks the logout button. For example, Western Districts Members CU has the custom logout set to go to https://wdmcu.org/youve-successfully-logged-out/ , a page on the credit union's website used to promote other credit union services in which online members might be interested. Websites with this feature are It's Me 247 online and mobile web banking, BizLink 247 business banking (formelry kn  More...
  • 18. What hardware is required for the CU*Answers online imaging solution? Public
    Preview
    To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...
  • 19. What is "BizLink 247" business banking? Public
    Preview
    Similar to It's Me 247 online banking, BizLink 247 (formerly referred to as It's My Biz 247 ) is an online and mobile web banking product specially tailored to meet the needs of your business members. BizLink 247 offers many of the same features as It's Me 247 but is designed so multiple teammates can sign on to the company's membership for their various duties. This product and its companion, PIB-MLO (Personal Internet Banker Multi-user Log On) allows a business owner to have  More...
  • 20. My member is enrolled for text banking and told me that her phone number had changed. I changed the number in the CU*BASE phone number database but she is still not able to use text banking. Can I help her? Public
    Preview
    The database that stores members who are enrolled for text banking is completely separate from the phone number database (MASTPH) used to record all of the member’s contact numbers. Remember that the Mobile flag is for reference, and also used to send mobile numbers to some EFT vendors. To update the text banking numbers, the member will need to log into It’s Me 247 desktop or mobile web banking, select Go Mobile then use the Text Banking “Enrolled Phone Numbers” feature  More...
  • 21. A black screen shows up instead of the video when I go to watch an online course video on the OnDemand site. Can you help? Public
    Preview
    This will happen if you do not have access to YouTube, which hosts the videos found on the CU*Answers OnDemand site. To fix this problem, ask the IT person or network administrator at your credit union to enable access to YouTube. Another reason could be your browser. If you are having trouble witha particular video, try re-launching it using Internet Explorer rather than Chrome or other browser. The reason we are putting online course videos on YouTube now, instead of on our own server as   More...
  • 22. How to change website links to "BizLink 247" instead of "It's My Biz 247" Public
    Preview
    Between February 23, 2021 and June 11, 2021, credit unions who have links from their website to our business online banking product (formerly known as It's My Biz 247 ), will need to adjust the URL on those links to BizLink 247 as follows (the parts in red are the only parts that need to be changed, and ### represents your online banking ID): OLD ADDRESS NEW ADDRESS https://www. itsmybiz247 .com/###/Authentication/Username https://www. bizlink247 .com/###/Authentication/Username https://p  More...
  • 23. What is included in the monthly GUAPPLE management service? Public
    Preview
    As part of the monthly GUAPPLE management service, CU*Answers Network Services performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the GUAPPLE(s) can only be done if all of the network requirements for the GUAPPLE are met. Please refer to this article . Security updates - all GUAPP  More...
  • 24. Is there a file I can Query to see on what membership applications we have received via "It's Me 247"? Public
    Preview
    There is a file HBMASTER that you can query to find the membership applications you have received via online and mobile web banking. To work these applications, use Tool #13 Work Online Banking Apps/Requests .
  • 25. How can I check the network settings on my computer? Public
    Preview
    This is how to check your current network settings. The procedure varies depending on your computer's Operating System: For Windows 2000 or XP Right -click on the Start button and select Explore . Scroll to the bottom of the left hand pane, then right -click on My Network Places and select Properties . A new window will pop up and you should see Local Area Connection in the window. Right -click that connection and, again, select Properties . A separate window should pop up and you shoul  More...