Please monitor the PLNI2P reports that are sent to CU*Spy daily. There is one report to show you all loans that have switched from Interest Only to Principal Interest (P I) and one exception report.

Technically, yes, but you will need to go through a similar process as you went through to move to vertical receipts in the first place, including scheduling an after-hours conversion with someone available at every branch to perform testing. Remember that all of your printers must use the same receipt format, so if you decide to switch back, ALL of your receipts at every branch will go back to the old format. NOTE: A date has not yet been determined, but it is likely that at some point down th  More...

The MSG TYPE values describe types of 'authorizations' and 'transactions' processed through the CO-OP network. Authorizations: (100 110 120 130) For PIN Authorizations there is no hold on the member's funds. However, Signature Authorizations place a hold, CU*BASE shows this as a debit authorization comment in OTB processing. In either case this transaction is not posted to the members account. This is just a POS (point of sale) authorization for the merchant. It could be e  More...

The next due date cannot be greater than the maturity date. When processing delinquency at end of day, the system compares the maturity date and the next due date. If the next due date is greater than the maturity date, then the next due date is replaced with the maturity date and partial pay is zeroed out. Since both the next due date and maturity date are in the past the total current balance becomes delinquent. Each month it is recommended that the loan department review the loans that will   More...

The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. ATM/DEP - including a $  More...

If you pull credit reports using the CU*BASE online credit bureau access system, credit report data is stored online and can therefore be mined for opportunities. There are a couple of ways you can find this information: Use Tool #976 Where Your Members Borrow This tool pulls trade line data from stored credit report files, showing other financial institutions with whom your members do business. This tool lets you make a direct comparison between your credit union and a competitive FI. F  More...

Yes. The vertical receipt format does not support the following receipt types (available only for horizontal receipts): Certificate creation Stop payment orders On-demand dividend payments (CDs) On-demand dividend payments (savings) Direct/mail batch deposit In addition, the following receipt types are being sunset completely as of the 21.05 release (both horizontal and vertical receipts): Redeem share certificate Miscellaneous expense/receipt Transaction reversal Receipt types are activated as  More...

Yes, but the receipt will reprint using a vertical format (receipt printers cannot go back and forth between orientations). Parts of the receipt may not look exactly the same as the receipts you are printing now, since we are recording data a little differently specifically for vertical receipts. But we’ll print what we can based on what was stored back when that transaction was posted.

Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...

This can happen in rare circumstances based on when the AFT process happens to run overnight. Part of the routine to determine whether a new payment should be calculated is based on a comparison between the last disbursement date and the actual date (to determine if the disbursement happened today). This particular routine reads the system (calendar) date, not the business (activity or processing) date. If the business date hasn't changed yet but it's after midnight local time, when the   More...

We will not be converting any existing members who have only the See feature activated so that they automatically allow Jump for those relationships, but you can make those adjustments yourself as members request that access be reinstated. Use Tool #14 Member Personal Banker then choose See/Jump Relationships . Since we are still considering how to introduce a different type of See functionality in the future, at this point we will not be removing the existing settings from the configurat  More...

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

The differences ultimately come down to control and cost. The online ASP system is the fastest, simplest, most inexpensive way to get started with an e-documents strategy for your credit union. With online ASP you offload the back-end service management headaches to CU*Answers. We manage, backup, secure, and patch/upgrade the eDOC servers and databases and these processes fall under our SAS 70 and third party security audits. The online ASP system consists of electronic storage of receipts, loan  More...

Keywords are not case sensitive. For example, you can type either help or HELP or even Help and you'll get the same result. BAL Reponses to BAL include the available balance on three savings accounts/and or checking accounts. Member Text: BAL Text Response: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg Data Rates May Apply. If multiple memberships are enrolled with the same phone, the response will ask you to specif  More...

These message indicators appear on the CU*BASE loan insurance premium posting report (TCUNAS2 / TCUNAS3) and the Debt Protection Fee posting/exception reports (TCUNAD2 / TCUNAD3). By looking at the reports, you can tell if a premium / DP fee posted or not based on the exception. LOAN INSURANCE MESSAGES ADD SIGN There is joint coverage on this loan. There is either no 'additional signer' record, or the birth date for the additional signer is missing or invalid. JT TO SG There is joint cov  More...

From a front-line inquiry standpoint, there’s no better record-keeping option than having people check member Tracker histories. The notice type, date, and contents are easy to look up in tracker history, but prior ones are available to scroll back through as well so you can see context of the individual member’s history with that type of notice, or others. When it comes to the ability for staff to review this data for proactive outreach, such as to see who has delinquent loans an  More...

The process can vary a bit according to the vendor, but here's a discussion about how it works for credit unions on the CO-OP network, as an example. In most cases, debit card authorizations create a Misc. Secured Shares record on the member's account to hold the funds. When the actual transaction comes in, this record is automatically deleted. (There are exceptions to this rule, such as gas purchases.) A little history: In the past, debit card authorizations would add a hold to an ind  More...

The Process Code or PROC CODE on this screen refers to which accounts CU*BASE is going to look at to see if we can authorize the transaction or which account we are going to process against when the vendor is sending a completion. It is a 6 digit field and is broken down into 3 sections to determine how CU*BASE should process the transaction. First is an explanation of how this 6 digit code is broken down and what each segment refers to: OO FF TT in this example the first two digits would  More...

Visa DPS MAP and CUBase card maintenance roles CUBASE: All NEW card and pin orders are handled through CUBASE. CUNW sends the AP maintenance file each night to Visa DPS. The card and pin are then processed and sent to Personix for creation. Hotcarding is also done on CUBASE. A new card – to replace the hotcarded one– is ordered from CUBase. All subsequent address and social security number and phone number updates for cards are also sent through the AP File. MAP/Visa DPS: A  More...

Online Banking continue to work just fine whether you decide to activate PIB or not. Yo u should not activate PIB without some careful planning and preparation. You need a plan. A plan for marketing the change to members. A plan to train your staff. A plan for rolling out the changes with an acceptable level of disruption to members and staff. A plan to handle the increase in phone calls and frustrated members. A plan to make this part of your process for opening new memberships.   More...

Vertical receipts are a new format being introduced in the 21.05 release, for receipts produced by various CU*BASE features, including Teller Line Posting, Xpress Teller, member transfers, loan disbursements, and anywhere else that receipts are generated. The traditional horizontal receipt format can fit only 10 transactions per receipt. Vertical receipts take advantage thermal printer capabilities and allow you to print virtually unlimited transactions, all on a single long receipt, saving pap  More...

Verify that the printer cable is securely connected to both the check secure box and the printer. Check the mode switch, located on the back of the check secure device, and make sure it is set to zero. Make sure the check secure card is properly inserted into the device. Press the Reset button on the back of the check secure device. If flashing persists please call the Systems department. NOTE: Support for CheckSecure devices is sunset as of July 1st, 2014. Contact Lender*VP to learn abo  More...

Yes! Here's a list of just a few of them: Stuff members will love: Favorite accounts - Which accounts they want to see front and center when they log in. Favorite features - Features they want to see along with their favorite accounts, like quick transfer, eStatements, and bill pay. Member messaging - Neat little scrolling ads that pop up to alert members about messages they've received, documents ready for eSignature, password change reminders, and 1Click offers. And our favorite new   More...

Yes! Click the new Profile button in the upper-right corner and choose Switch accounts. Hint: Upload a unique profile picture to each of your memberships, so that once you have jumped to another account the image that shows for the Profile button gives you a clear view of where you are. Use the Personal Info Settings feature on the profile menu, then click the little camera button that appears next to the placeholder image at the top of the page.

Make sure that drivers for the printer are loaded on the PC on which you are building the session. Test the drivers by printing a windows test page unless you are using a thermal receipt printer. DO NOT SEND WINDOWS TEST PAGES TO THERMAL RECEIPT PRINTERS! Once you know the printer is set up correctly, then perform the following steps: 1) Go to Start>Programs>IBM Client Access Express>Emulator>Start or Configure Session. 2) Select Configure. 3) Set the System Name to WESCPROD.  More...