No. PIB is a layered security solution , which is one of the three methods recommended by the NCUA to comply with the “Guidance on Authentication in Internet Banking Environment” (letter 05-CU-18). Remember that you only need to select one of the three available methods. (The other two methods are multi-factor authentication, and “other controls,” the NCUA’s way of allowing for technology that doesn’t even exist yet.) Although the term “multi-factor   More...

The CU*TALK Introductory/Startup Guide explains the features that are available with the standard Audio Banking system provided by CU*Answers. This system uses TCP/IP technology provided by Interactive Intelligence, Inc. (I3). Also refer to the links below for additional information.

Of course we are always happy to assist you in explaining system features to your auditors and examiners. We will be glad to talk directly to your examiner to explain not only how the tools and security features work, but also the strategic ideas behind why things work they way they do and the direction in which we are heading. Please contact a CSR or our CEO directly if you need help working with your examiners.

CU*BASE only supports those with a valid US address for our QualiFile interface. If a member has a foreign address, you would need to process that through the website manually.

When you see the 'pass decision' status, this means that the application passed your filters and then passed the model. The underwriting ratios are not a hard stop and will not cause an application to pass or fail. Based on the workflow, a model is requested and a decision has already been made by the time those ratios calculated. The ‘fail’ flag in the underwriting ratio is simply a visual indicator to the loan officer that the ratio is potentially higher than normal.   More...

One reason is that the first name field is limited to 12 characters when running QualiFile (ChexSystems). If the member's name is longer than 12 characters, the scan must be run manually via their website.

Yes, if any non-return fees are assessed to a savings accounts and you have the Reg. DD disclosure activated for your statements. (This new feature was implemented in June 2010.) Although it is rare for a savings account ever to be charged a non-return fee, one example that might cause this would be if you had debit cards that were tied exclusively to a savings account. If the fee amounts are zero (NSF current period, NSF YTD, ANR current period, ANR YTD), then the NSF Fee Summary box will not  More...

There are three choices. 1. Manually add the estimated finance charges to the balance of the account and have the member make the full payoff at that time. Then clear the cumulative balance on the individual buckets to ensure that there are no finance charges assessed on the account. To do this you will launch Tool #20 Update Account Information. Select the credit card account and then select F16/Chg Type Maint. Select the individual bucket and select the Maintenance action code. In the cumulat  More...

Delinquent fine calculations are based on whichever Delinquent Fine Code is attached to the loan. Every credit union has a Delinquent Fine Code of 0 (zero) which is reserved for No Delinquency (no delinquent fines assessed). In order to prevent a loan from calculating delinquent fines, the credit union would need to change the Delinquent Fine Code to the 0 fine code. The Delinquent Fine Code field can be maintained through Tool #20 Update Account Information.

Online Banking continue to work just fine whether you decide to activate PIB or not. Yo u should not activate PIB without some careful planning and preparation. You need a plan. A plan for marketing the change to members. A plan to train your staff. A plan for rolling out the changes with an acceptable level of disruption to members and staff. A plan to handle the increase in phone calls and frustrated members. A plan to make this part of your process for opening new memberships.   More...

The settings that control how this works are part of Tool 558 NSF/Overdraft Transfer Configuration, on the Overdraft Protection Activation screen. There are four flags: Use Negative Balance Limits for Authorizations and Use Negative Balance Limits for Posting. They control whether the member's ANR limit is added when determining the available balance amount. There are four different combinations of these flags: Authorization Flag Posting Flag Description of Result N N Negative bala  More...

CU*Answers has a rolling schedule of network security audits and assessments including internal and external penetration testing. We do not limit the scope of these tests to just the online banking environment. We also do not publish the results or reports from these tests for security reasons. The test results are reviewed by our Executive Team, our Board of Directors (made up of peer credit union CEOs), as well as examiners from the NCUA and state regulatory agencies. They are also reviewed b  More...

For normal releases of changes to the CU*BASE GOLD software itself, no. Updates to the core software screens (called panels) are pushed to your credit union's GUAPPLE(s), then each workstation grabs those updates the next time the software is launched (assuming there are no open sessions already running). The exception to this is when we need to deploy updates to the LegaSuite client software itself. This is the client software that runs on the workstation to facilitate the use of CU*BASE  More...

Launch Tool #3 Open/Maintain Memberships/Accounts Select Update membership info , enter the account base and use Enter to proceed Select the Secondary names check box and use Enter Double click the regular share account Select your joint owner and click Change Select the Update name and address information checkbox and click Add/Update If the Blocked Persons Database window appears, click Continue You will then be brought to the Non-Member Information screen. At the very bottom is the Risk Ass  More...

If you would like to warn your members who are about to go dormant about dormancy fees that will soon be assessed to their accounts, use the Dormancy Predictor file (DIWARN) in your credit union’s QUERYxx library. This file contains the account base only and is done during EOD on the first of the month (so it’s available to you starting on the 2nd). This file can be used with Member Connect features to generate mailing labels or send emails to these members before they actually be  More...

The CU*BASE Teller system does not have an interface option to integrate with a Teller Cash Recycler (TCR). We do not recommend the use of any product, but CU*Answers is aware that clients have successfully used DynaCash, a third party solution from Add On Technologies, as a viable solution. You can get more information about this solution from our Imaging Solutions team by emailing imaging@cuanswers.com or by visiting its website at http://addontechnologies.com/dynacash/ We have many CUs who ar  More...

One reason might be that the items were posted but no fee was charged. The most common reason would be a member who was opted out from Reg E services, so that when the item was presented we force-posted it but could not assess a fee. The other reason could be an item that fell within your configured no-fee tolerance, so the member didn't get a fee. This is because the program that actually writes out those detail records is the same program that posts the fees in the first place. If the f  More...

Yes, we hold Mobile Banking up to the same rigorous standards for security and privacy as all our online services. During the development and beta process we underwent an exhaustive review by a third-party security auditing firm, who performed both external penetration testing and a source code review. It's Me 247 Mobile Web Banking passed this very intensive audit with high marks, having no high-risk vulnerabilities found. Medium-risk vulnerabilities that were found and addressed include ad  More...

At the current time we have yet to consider any changes to Audio Banking. Based on its long standing and historical lack of losses, there have not yet been any business reasons to make any big changes. It is possible that examiners will move toward more vigorous security requirements for these types of systems in the future, and as always we will keep our eye on the changing regulatory environment and responding as requested by our clients. Some suggestions for compiling your own risk assessme  More...

Mobile Web is built upon the secure It's Me 247 Online Banking Platform, with all the same technologies and safeguards. Mobile Banking in general presents a new security concern for members, considering the ease in which mobile devices can leave a member's possession. For this reason, Mobile Web Banking does take extra precautions with session time-outs and limited display of sensitive data.

While audio response originally mirrored the functionality of Online , the paths for those two channels have diverged greatly as home banking as grown and expanded over the past several years. For example, while Online Banking offers an optional feature to allow members to update personal information online, no such equivalent feature exists in audio response. In looking through the features available in CU*TALK Audio Banking, there are just a couple of features that may be considered comparab  More...

MPLS stands for Multi-Protocol Label Switching. Bet that clears things right up, huh? As the name suggests, it is capable of handling multiple protocols (in fact it actually supports both OSI Layer 2 and Layer 3 services) including Ethernet, Frame Relay, and ATM. But let's not get crazy with techno-jargon. If you want that, I'll include some links below for further edification. Here's what it means to us: MPLS is a new and better way of delivering sensitive and critical information to your insti  More...

Here’s what NCUA letter 05-CU-18 says: “You should identify and evaluate the risks associated with the Internet related services you provide for your members... “Where the risk assessment indicates that the use of single-factor authentication is inadequate for the types of services period [sic] , you should employ multifactor authentication, layered security, or other controls.” So yes, if your risk assessment says that bill pay and moving money to other accounts are high  More...

As of March 2022, CU*Answers has 280 employees. CU*Answers staff comprise a wide variety of disciplines including: CU*BASE and Item Processing Client Service Departments Software Development Technology and Network Services Teams Management Services Teams Production (Operations and Related Support Teams) CU*BASE Conversion Teams Quality Control Teams Technical Writing Teams Administration Teams Sales and Marketplace Relationship Teams Marketing and Web Services Teams ...and more CU*Answers staf  More...

Short for V irtual P rivate N etwork, a VPN is a network that is constructed by using public wires to connect nodes. VPN technology allows disparate networks to communicate securely with each other typically by way of the public Internet. In a traditional implementation, a firewall or other security device that provides data encryption and other security mechanisms is installed at each physical office location and configured to communicate via the VPN over the public Internet with appropriate pe  More...