Xpress Teller introduces a new, separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience, offering an alternative that was built with today’s changing credit union lobbies in mind. Xpress Teller includes these exciting new features: Improved Search in Xpress Teller The first screen has a powerful and easy-to-use new search engine that gives tellers a single input field to enter any data about the member and look for that data across dozens  More...

The report you are looking for in CU*Spy is the LTLAU2: Teller Closing Transaction Audit Report. You can also access the teller audit via Tool #33 Teller Drawer Control/Inquiry. Select the 2-digit employee ID and choose a vault. On the second screen use the Audit button to display the Teller Audit / Change Fund Analysis screen, where you will see every transaction this teller has performed. In addition, you can enter in prior dates. The reference document My Favorite CU*BASE Reports is also   More...

Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma  More...

Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning with the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the chang  More...

Today's teller transactions can be found in the teller drawer audit listing. This includes Outside Checks, In-House drafts, member transactions and Misc. Receipts and Advances. If you need a previous day you can view the Teller Daily Activity Report LTLAU2 found in CU*SPY.

Starting with the 16.10 release, you can schedule recurring Automated Funds Transfers to and from accounts that are configured with the CU*BASE Account to Account (A2A) feature. You can also set up recurring outgoing AFTs to accounts set up with the “Off Trial Balance” (OTB) feature. Refer to the linked to Answer Book items for more information. This was implemented with the 16.10 release that was implemented to online clients on October 23, 2016.

The Closed Account Report and the Closed Membership Report have two versions. LCLACE and LCLMBE are the daily reports that run at EOD. These reports show closed accounts and closed memberships for a single day. LCLAC and LCLMB are the reports that are run from the CU*BASE menu and via Report Automation, and these show closed accounts and closed memberships for a given month.

We call this process “Roving Teller.” First give the teller access to the appropriate vaults in their employee profile (see below). Then when the teller activates his or her drawer via Tool #1 Teller Line Posting , the appropriate vault for the branch where the teller is working will be selected automatically. ( Tool #1600 Xpress Teller will do the same thing, but activation is done behind the scenes automatically.) NOTE: If the teller activates their drawer through Tool #33 Tel  More...

There are several configurations that control the member’s ability to set up and maintain Automated Funds Transfer (AFTs) online. Does your credit union's Personal Internet Branch configuration allow the maintenance of AFTs? Are AFTs configured to show in online banking? Does the member's PIB configuration allow maintenance of AFTs in online banking? For existing AFTs: Is the record locked to prevent changes in online banking? 1. Does your credit union's Personal Internet Bran  More...

Three reports can be used to monitor your AFTs. The Member Automatic Account Transaction Record (TAT1) report includes a detailed listing of automatic transfers that posted. The Member Automatic Account Transfer Notification Report (TAT2) show automatic transfers that did not post. The Member Automatic Account Notification Register (TAT3) lists transfers to 360 accounts that were “out of the ordinary” such as members who are making principal-only payments or additional payments. L  More...

Yes! The Call Report software is able to calculate more than one automation routine for the same NCUA account code. This is especially useful for the loan areas of the Call Report when you need to gather information from various codes (purpose, security, category, G/L) for the same NCUA category or if you have off-trial-balance (OTB) loans and in-house loans that fall into the same NCUA category. Each automation routine is set up separately then is automatically added together to provide the   More...

Starting with the 16.10 release, credit unions can begin allowing AFTs with accounts that are “off the books” including accounts set up with the CU*BASE Account to Account (A2A) and CU*BASE “Off Trial Balance” (OTB) feature. The screen used for delinquency handling is skipped when setting up an AFT in CU*BASE with one of these accounts. See a link to this skipped screen below. When members set up AFTs in online banking, they cannot set delinquency rules. For this reas  More...

See the related AnswerBook item below.

Beginning with the 16.10 release you can schedule recurring AFTs with accounts that are not on CU*BASE. This includes accounts that are set up with the CU*BASE Account to Account (A2A) feature and the CU*BASE “Off Trial Balance” (OTB) feature. AFTs with these accounts are reported in separate reports. Use the TATA2A1 and TATA2A2 reports to monitor AFT transactions to and from A2A accounts. Use the TATOTB1 and TATOTB2 reports to monitor AFT transactions to OTB accounts. Learn more  More...

The only thing different in Xpress Teller is we save you from having to do the following steps: Enter your ID/password Press Drawer Control/Audit (F24) and then Activate (F1). (A “You’re activating at branch...” window appears just on your first time in that day.) Everything else about the teller drawer control is the same, and in fact, both teller systems share the same drawer behind the scenes.

The Teller Activity Report (Tool #848) uses multiple files. The main files are: TEAUDT1 - contains current-day teller transactions TEAUTR - contains prior-day teller transactions In short, these are all of the transactions that have audit keys attached to them: cash withdrawals, deposits, miscellaneous receipts, checks, and in-house drafts.

Reports are categorized in CU*Spy according to the type of report, not the output queue to which they were printed. If a particular on-demand report also happens to be set up for Monthly Automation via the Report Scheduler, even if it is scheduled to print to the MONTHxx OUTQ it will still go to the same category in CU*Spy as always, not to the End of Month tab. Hint: When you are checking your automated reports to make sure they all ran, rather than try to remember where they normally get place  More...

As a general rule of thumb, the Teller Override feature is intended to override a single transaction performed manually by a credit union employee. There may be exceptions but the intention is that batch programs which automate the posting of multiple transactions do NOT obey overrides for frozen accounts. For example, neither share draft posting nor ACH posting programs will obey the override flag (in other words, they will not post to a frozen account).

Xpress Teller has an entirely separate Workflow Controls that controls the following and more: Where to search, what to show on the search screen. What to include in the Member Service slider menu. Prompt for code word. Warning messages. Member maintenance. Privacy masking. Funds-in screen controls. Deposits/withdrawals screen controls.

Because of CU*BASE design to integrate directly to the general ledger is one of its most impressive features, the teller system needs to process as its own section. In order to discourage inaccurate or misleading transaction reversals or back-dating, the dual system segreates the teller drawer (cash) from the member transactions and balances. If the two steps are not completed correctly, the general ledger will be out of balance. Fortunately you can use Tool #31 Reverse Tran/Adjust Drawer (Same  More...

Yes, a workstation can be set up to use both teller platforms. Access to Xpress Teller is not based on workstation, but is simply a tool to which an employee ID can be assigned. Both Standard and Xpress Teller will attach to the same teller drawer for that employee based on that employee's workstation branch.

Yes, by making use of both a Misc. Receipts and a Misc. Expense posting code, so that you can put the funds temporarily into a G/L then issue a check from that same G/L. Here are the key steps: First, configure two posting codes, using Tool # 534 Misc. Posting Codes Configuration. For the first one, choose the Receipts type and set up a code that will allow you to place funds into a G/L account. For the second one, choose the Expenses/Advances type and set up a code that will allow you to  More...

If you have looked at the teller audit report (LTLAU2), each section has two totals. One is on the left and one is on the right . Normally, these two totals equal each other. However, there are times when normal processing is interrupted and each total is not updated correctly, causing a left-to-right error. Sometimes these can be fixed in the current day. Other times, the general ledger or teller drawer may need to be adjusted the next business day.

The teller closing report (End-Of-Day Teller Trial Balance PTLCL2) uses the total number of audit key records as the total number of transactions. In addition, the total number of errors uses the total number of deleted audit keys. Use following link for details about teller audit processing.

No, Xpress Teller is not replacing Standard teller. Credit unions can select to use one, or the other, or both. Xpress Teller has a completely different tool number, Tool #1600 Xpress Teller .