You can find Due Diligence materials here: https://www.cuanswers.com/about/due-diligence-materials/

The credit union can pass any underwriting code that's configured as a Approval or Denial code type. So if your credit union has underwriting codes of AI for Approved Indirect and DI for Denied indirect, those will both pass a status of approved/denied as long as they are configured correctly. The only code we standardized is the CO for Counter Offer. This is the only memo type code that can be passed for indirect. Any other memo codes would not trigger a notification to the dealer. C  More...

Visa DPS MAP and CUBase card maintenance roles CUBASE: All NEW card and pin orders are handled through CUBASE. CUNW sends the AP maintenance file each night to Visa DPS. The card and pin are then processed and sent to Personix for creation. Hotcarding is also done on CUBASE. A new card – to replace the hotcarded one– is ordered from CUBase. All subsequent address and social security number and phone number updates for cards are also sent through the AP File. MAP/Visa DPS: A  More...

A common request from credit union employees, although generally not from credit union management, is that the network (CU*Answers or cuasterisk.com) should move to “get” Zelle. While we understand the general rule of thumb that if members seem to like a solution it makes sense to match it, in this case the credit union business leader needs to look deeper: Zelle is a branded solution for P2P. It is a community that you join. Zelle provides a P2P transaction approach that is uniqu  More...

Credit union FROM email addresses are closely regulated and monitored within CU*BASE. As a mass email sender, and as an entity that sends on behalf of the network of credit unions, CU*Answers must meet standards of compliance set forth by email service providers, such as Google and Yahoo. Many of these standards rely on our email being delivered to appropriate and accurate member emails, from correctly configured credit union emails. If we fall out of compliance with these standards, we run the   More...

Many CNS Complete Care network management clients are securing the services of third-party network security vendors to provide cyber security management and oversight of their networks. CNS strongly recommends that all Complete Care managed clients have a third-party security operations center vendor (sometimes known as a SOC) that specializes in cyber security monitoring and alerting, as the Complete Care management service is not a cyber security management service. CNS can assist your credit   More...

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

CU*Answers receives the following card activity files by card vendor. Co-Op Debit Type 28 Posting File – Conforms to NACHA standard for record layouts. FIS Center Transaction File (CTF) – Standard 3.0 layout FIS Payments One Debit Type 28 Posting File – Conforms to NACHA standard for record layouts. FIS Transfund Debit Type 28 Posting File – Conforms to NACHA standard for record layouts. Fiserv PDF (Processor Data File) Metavante Settlement Manager Log File (SMLF) Pemco (  More...

At CU*Answers Network Services (CNS), your service issues are important to us, and we want to resolve them as quickly as possible! Our goal is to resolve your issue in 12 business hours from our team engaging with you on your service request. Here are the best ways to engage with CNS support: Voice: A phone call is usually best for urgent issues requiring immediate attention. Our toll-free number is 800-327-3478 option 2. CNS staffs our phone lines with trained technicians who will work to resol  More...

Most CU*Answers Network Services (CNS) monthly recurring charges are usage-based. What is usage-based billing? Billing changes made according to when usage was measured for that period are considered usage-based. Other names for this billing approach would be “metered billing” or “consumption billing”. How does this impact my monthly charges from Network Services? When CNS monthly recurring charges are based on usage, both the quantities and rates can change according to   More...

A file is sent each night to all indirect vendors for dealer additions/deletions. The vendors may take up to 48 hours to process the change requests on their end before the relationship is terminated. NOTE: Also ensure the dealer is removed from CU*BASE via Tool #245 Configure Dealer Info for Indirect Lend . NOTE: For Route One and Dealer Track, you must also remove the dealer from the Integration Manager. Refer to the reference booklet below.

CU*Answers Network Services (CNS) invoices monthly recurring charges in arrears. What is payment in arrears? As opposed to payment in advance, payment in arrears means paying on a date after the good or service is provided. Some examples are taxes, loans, or payroll. How does this impact my monthly charges from Network Services? Because CNS invoices monthly recurring charges in arrears, services rendered are billed on the following month’s invoice. Adding Services For example, if manageme  More...

Microsoft has thousands of products, and we do our best to help our client-owners maximize their utilization of what Microsoft offers. However, there are important limitations you should understand regarding the service CNS is able to offer related to these products. As a cooperative, we pool owner resources to bulk buy solutions and offer them to you at the lowest prices we can. We do not charge separate management fees for Microsoft products, which keeps your costs for them as low as possible.  More...

Asset Liability Management. This is an accounting tool generally provided by third party vendors to help credit unions manage their income spread through rate and maturity management for certificates and loans.

The Preliminary Site visit, or "pre-site," is a chance for the Conversion Team to meet with your management team to discuss your upcoming conversion to CU*BASE. We will review your current operating procedures as it relates to your data processor. All share, certificate, and loan products will also be discussed. This ensures that your existing products are converted correctly. Other topics of conversion include third-party vendors and how they relate to the data processing change and training o  More...