Refer to online banking help using the link below for current usage requirements.

For things like expanded balance and transaction $ amounts, Query will automatically adapt to larger amounts, and you generally won’t need to do anything. (The only exception is if you send the output to a vendor, they’ll need to be made aware of the larger amounts. Or perhaps if your report is completely full side to side and you need to remove a column in order for everything to still fit across a printed page.) As far as dates, if a date was formerly 3 separate fields for year  More...

This can be done if you completely close down your program with your existing vendor and do a hard cutover to RDC-IQ. However, depending on the status of your program, you may want to allow your members time to migrate. If you use a vendor other than eDOC Innovations for batch posting (UrbanFT, for example) and want to use RDC-IQ, we recommend that you first migrate to eDOC Innovations and use RDC Posting Services (a batch file process). Once you terminate your program with the former vendor, w  More...

There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

This situation could occur if your credit union charges a Service Charge fee to members who do not belong to a particular Marketing Club. If a member does not have funds to cover the Club dues at the time the dues are posted, this member's status in the Club is changed to P for pending. (This can be confirmed on the TCLUBFEE exception report.) When the Service Charge posting program is run, the member is then charged the Service Charge fee (since the member is not currently active   More...

Within CU*BASE the Participation Lending software is for managing member loans and investor positions. With this the member record is serviced by your credit union and therefore recorded as an actual member loan. If your credit union is purchasing into a loan serviced by someone else and you would like to manage your investment in participation offerings by others, this can be done through the CU*BASE Investments subsidiary software. Some pointers to keep in mind: You will use Tool #993 INV 1:  More...

As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...

In online banking, members see both their Tiered Services points (member points) and possible points. As a general rule member points do not exceed possible points. Member points can exceed their possible points if the member has several accounts that qualify in categories that count each individual account instead of limiting points to one per loan category or dividend application. For example the categories of “general savings accounts” or “all other loans accounts”  More...

Most online banking and mobile web pages have a timeout value of 15 minutes. The exception is the login pages, which time-out after 5 minutes of inactivity.

The Monthly Minimum Balance Service Charge looks at the balance in a field called MMBAL. This field stores the Monthly Minimum Balance. There is another field called MINBAL, which holds the minimum balance used for dividend calculations, which could be quarterly, annually etc.

The most common reason why a member might have a hold group that's different from what would normally be associated with their Tiered Service Level is because of delinquency. During daily delinquency monitoring the system sets the Electronic Deposit Hold Group to a certain code when members go delinquent, according to your credit union's settings in both the Member in Good Standing feature as well as your Delinquency Aging Levels configuration. If the system considers a loan to be deli  More...

You can find out how many visits you’ve had to your mobile web banking site by using Tool #565 Online Banking Detail Stats (AUDICC) . To see visits separated by day, with totals, enter the selection criteria as seen below (a total count for all days can be seen by navigating to the bottom of the report): Combine (And/Or) Field Name Comparison Criteria (Field, Number, ‘Text’, etc.) A.CCTYPE EQ = Equal to ‘I’ AND A.CCLOGT EQ = Equal to ‘W’

If you want to give a member default check holds based on their relationship with the credit union, you'll need to set up Electronic Deposit Hold groups (Tool #355 Electronic Deposit Hold Configuration with the appropriate # of days, then use the Member in Good Standing system (Tool #499 Member In Good Standing Configuration ) to assign the hold groups according to Tiered Service Level. Then, in the Teller Check Holds configuration feature (Tool #849 Teller Check Holds Configuration ),   More...

The Member Service Denials feature (to create/print denial notices) can be accessed via a Denied button located within Tool #3 Open/Maintain Memberships/Accounts. A credit union can configure miscellaneous member service denial notice types such as: ATM/Debit Card application denials, checking account denials, membership application denials, etc. These member service denials are commonly used for denied services that would not involve a loan application/request.

In online banking, members see both their Tiered Services points (member points) and possible points. Points awarded for aggregate balances can cause a variance in the amount of possible points granted. Members with higher aggregate balances could be granted a more possible points than a members with lower aggregate balances. Additionally, credit unions can award points for years with the credit union. For these credit unions, long-time members are granted more possible points (as well a  More...

Credit Union ABC has activated the Reg E opt in/opt out feature and has configured a NSF fee. John Smith, a member of ABC Credit Union, has elected to opt out of receiving overdraft services. John will not be charged an NSF fee on one-time PIN ATM Debit (13) and Debit Signature (16) transactions. John will be charged an NSF fee on any recurring PIN ATM Debit (13) and Debit Signature (16) transactions, which are not covered by the member's Reg E opt in/opt out setting.

In online banking, members see both their Tiered Services points (member points) and possible points. Member points are granted for the highest aggregate balance range for which the member qualifies. For example if a member receives points for having an aggregate balance of over $25 , 000 in loans, the member does not also receive points for any of the other loan aggregate ranges. Possible points are calculated in the same manner as member points. Members with higher aggregate balances c  More...

With 7-day processing, things that rely on daily processing are evaluated daily, including Sundays. This includes, but is not limited to delinquency, dormancy, ANR scoring, and configured daily service charges. Do not forget to review your daily reports. Data will be generated seven days a week.

As part of the monthly iSweep management service, CU*Answers performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the iSweep(s) can only be done if all of the network requirements for the iSweep are met. Please refer to this article . Security updates - all iSweeps run a version of   More...

With the 16.10 release a new cross-reference system was implemented that automatically funnels all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” In cases where the Depositor ID is the same, for example a husband and wife, these ACH transactions will be handled by the same master ACH distribution record under the Depositor ID since duplicate Depositor IDs are no  More...

Your member may have been individually omitted from Tiered Service scoring, setting their score at 0. To update this, launch Tool #855 Tiered Services Misc. Member Maintenance, select View Member Score Detail/Set Base Scores for Specific Member Account and choose Change . Type the member's account base and press Enter, then uncheck the box that says Omit from scoring/set score to 0 .

Log in to the Help Desk Portal Navigate to https://cuanswers.myportallogin.com . If you already have an account, click Sign in. Enter your email and password. Click Login to be directed to the Home page (shown below). If this is your first time logging in, click Sign up. Enter your information below. Click Sign Up. You will receive an email to verify your account. Once confirmed and logged in, you will be directed to the Home page (shown below). Log Out When you are finished using the Customer  More...

No - in fact, with the new mobile first design and module infrastructure, the same product will be presented to members on any device - phone, tablet, or desktop! The screen size will automatically determine how items are displayed, for the optimum user experience on any size device.

With the 16.10 release we have developed a new cross-reference system that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” Refer to the linked to Answer Book items for more information about this feature. At implementation of the release two reports were placed in your credit union’s HOLDxx OUTQ. The first, CNV40003, lists all  More...

Yes! We offer this service so that you can allow members using current versions of Quicken to download data from online banking. ( It's Me 247 will also continue to offer the older QIF file format which works with Quicken versions 99 through 2004.) As explained in the brochure (see the link below), there is a startup and an annual maintenance fee from Qucken to offer this feature to members. (CU*Answers has paid for all of the development and testing and will not charge your credit union a  More...