The only way to retrieve the information is to use Query. The table name is HBMASTER in your FILExx library. The deleted record remains in this table, but will have a status of X .

Membership applications that have the same SSN as one already on file (either the applicant or joint owner) will be submitted as an application for the credit union to work. Since the system has no way to know whether the new data is for the same or a different person, these will require extra attention since if they are accepted, the data submitted in the application (such as address or phone number) will override personal data saved to the membership or non-member record that is already saved  More...

NSF Origin Codes: 1 = Teller posted below available balance; 2 = Checks reversed as NSF; 11 = ACH reversed as NSF; 13 = NSF ATM not returned; 16 = NSF Debit not returned; 81 = ACH posted below available balance; 82 = Check posted below available balance; 83 = ATM posted below available balance; 86 = Debit card posted below available balance.

Credit Union ABC has activated the Reg E opt in/opt out feature and has configured a NSF fee. John Smith, a member of ABC Credit Union, has elected to opt out of receiving overdraft services. John will not be charged an NSF fee on one-time PIN ATM Debit (13) and Debit Signature (16) transactions. John will be charged an NSF fee on any recurring PIN ATM Debit (13) and Debit Signature (16) transactions, which are not covered by the member's Reg E opt in/opt out setting.

There are two methods used to track delinquent loans for reporting purposes in CU*BASE: Method One (for Collections tracking) We have always tracked delinquency in two separate fields for “Months” and ‘Days” in the member files. When a loan is 30 days delinquent, it shows as “0 Months, 30 Days” delinquent. When a loan is 31 days delinquent, it is “1 Month, 0 Days” delinquent. A month is always considered 30 days regardless of the actual number o  More...

This information can be accessed by querying the SMNOTEDT file in Tool #100: CU*BASE Report Builder (Query) . More information about query can be found at our Online Help and OnDemand resources. Additionally, we offer both custom query creation and training at our Online Store .

The two reports are using different criteria to determine loan delinquency: Loan Delinquency Analysis With the 13.0 release in the spring of 2013, the Loan Delinquency Analysis Report (Tool #461) was changed to report loan delinquency in days instead of months per updated NCUA requirements (see below*). The current processing date is compared to the next payment date to determine the actual number of days delinquent. This is most commonly used report for obtaining delinquency information for  More...

There is a file HBMASTER that you can query to find the membership applications you have received via online and mobile web banking. To work these applications, use Tool #13 Work Online Banking Apps/Requests .

If you are considering purchasing a new workstation, here are some questions to ask yourself to ensure that you get all the features you need! First, be sure to review the CU*BASE workstation hardware and software requirements on our best practices page: http://cuanswers.com/client_pm_bp_network.php When purchasing any workstation, consider: 32 or 64-bit Operating System? CU*BASE and ProDOC are compatible with either operating system - but CU*Answers cannot make any guarantees about third part  More...

CU*BASE provides a field in the member loan record that is called 'No Delq Notice Print'. Change this to a Y in the maintenance option. bankruptcy bankrupt Chapter 11 Chapter 13

More information can be found in Chapter 13 “ODFI Audit Requirements and Rules Compliance” found on OG52 of the NACHA Operating Rules. The first sentence in Chapter 13 states: All ODFIs, Third Party Service Providers performing a function of ACH processing on behalf of those ODFIs, and Third Party Senders must perform an annual audit to determine compliance with all provisions of the NACHA Operating Rules. Third Party Service Providers and Senders are very well defined in t  More...

Yes. Since the program is for SD application type only and is not posted immediately on a per transaction bases, both Online and Batch ATM/Debit Card processing is supported. The Debit Card Round Up program is at at End-of-Day (EOD) and will look at the transaction file for Origin type 13 (PIN) and 16 (SIG).

In order to set the Current processing month/year is equal to period 13 Y/E field to checked in order to complete the G/L year-end process, the Fiscal ending month and Current process month and year fields must be the same. However, the system will not let you update the Current process month and year to match the Fiscal ending month while also checking this flag. The two fields must be set to the same period, saved, and then the Y/E flag can be checked. CU*Answers best practice is to close   More...

There are two possible paths for a membership that is initated online. The first is that it becomes a membership in CU*BASE. The second is that it becomes an application to be worked in CU*BASE. An online membership application can end with a membership being opened in CU*BASE. This is called MOP (membership opening process). MOP includes an Experian Precise ID scan which asks the applicant questions to confirm their identity. This process also includes an OFAC scan. A record of the scan i  More...

You can add an entry to the new membership fraud block list as an individual or organization. This fraud block list is different than other service denial lists in that it allows you to enter a name on the list without a Social Security Number. See more about the rules for adding a name to the new membership list in the other topic linked to this Answer Book item. This fraud block list is designed as a supplement to the “Deny Membership” check box available on the non-member recor  More...

Yes. You will want to ensure that no other users are performing any general ledger processing when these steps are taken! The first step is to use Tool #202 Chart of Accounts/Budget Groups Maint and update the Current process month and year to 12/YY (December of the closing year). In addition you will want to flag the line item Current Processing year/month is equal to period 13 Y/E. Then create and post your entry using Tool #61 Create/Post GL Journal Entries. Remember to also post the ne  More...

Flex Loans allows members in It’s Me 247 to request a change in the term of their loan which results in a payment change. This is permitted on configured products with monthly payment frequencies. The loan modification request can be immediate if the member is qualified and your credit union activates auto approvals. Otherwise, the member’s request is sent to the LOS loan queue ( Tool #2 Work/View Loan Application Status ) to be approved or denied by your loan officer. While using   More...

When using Tool #990 Work With Accounts Payable Vendors to verify your 1099 vendor information, take special care that you are entering the correct 1099 box number from the 2020 1099-MISC form instructions; especially paying attention to box numbers that changed, including 7, 9, 10, 12, and 14. As an example, if your vendor reports Gross Proceeds Paid to an Attorney , that was previously box 14 and is now reported in box 10, so in order to report this correctly you must change the 14 to 10 on t  More...

The data for the totals on the EFT Card Portfolio Dashboard are summarized on the second of the month for the previously completed month. For example, on July 2nd we summarize the data from June. The data is built from the the transaction history tables. Here's now the program totals the data, using a date of May 2020 as an example: Credit totals represent all amounts (rounded to nearest dollar) where: Origin code (TRORIG) = 22, and The first two characters of the description are ‘CC&  More...

This tool gathers data from a summary table called MATRXSUM. This summary table is created each month from data in TRANS1, TRANS2, and TRANS3. It simply counts all transactions based on their transaction Origin Code (TRORIG). So if you selected those two channels you'd see a count of all transaction records with an Origin code of 13 (for ATM/PIN activity) or 16 (for debit/signature activity).

Yes. Below each line that shows a check in, a second line will appear, like so: CHECK IN 1,234.12 Funds held; available on 10/13/21 CHECK IN 5,339.21 Funds held; available on 10/15/21 This shows the date on which the entire hold will be released (next-day Reg CC release dates aren't specifically noted on either horizontal or vertical receipts).

Make sure that drivers for the printer are loaded on the PC on which you are building the session. Test the drivers by printing a windows test page unless you are using a thermal receipt printer. DO NOT SEND WINDOWS TEST PAGES TO THERMAL RECEIPT PRINTERS! Once you know the printer is set up correctly, then perform the following steps: 1) Go to Start>Programs>IBM Client Access Express>Emulator>Start or Configure Session. 2) Select Configure. 3) Set the System Name to WESCPROD.  More...

Members who apply for membership via online membership applications (MAP) can be approved as members via Tool #13 Work Online Banking Apps/Requests ; however, this does not activate online automatically. To activate online banking, use Tool #14 Member Personal Banker . Use the reset password feature to activate online banking and set a temporary password for the member. This will reset the password to the temporary password setting configured by your credit union. This will appear on the p  More...

Data initially comes from the previous month's TRANSx files. For example, if today was 11/23/2021, then the dashboard would be getting data from ETR10211, ETR10212, and ETR10213. Criteria for data is as follows: Where origin (TRORIG) is equal to 11 (ACH) or 13 (ATM/Debit-PIN) or 16 (Debit Card-SIG) or 22 (Credit Card) Of these records, do not include tran type (TRTYPE) equal to 38 or 46 Only use account base (TRACCTBS) where employee type (EMTYPE) = 0 (in other words, exclude accounts flagge  More...

Before you begin: CU*Answers requires any CBX environment to be in an isolated sole-purposed DMZ to protect you from our network and to protect us from your network. Any distributed environment requires a load balancer with sticky sessions to function properly. CU*Answers only supports F5 load balancers. Our current recommended server sizing for self processors (not partners) is 4 cores, 16GB RAM, but may need to be adjusted based on actual usage patterns. Windows Server 2019 and associated lic  More...