This procedure should be used if the member's password was disabled because of too many invalid retries. The error message the member will see reads: Please contact the Credit Union for a new password. (Click the Related Q&A link below for instructions on what to do if the password was expired due to non-use.)
- Launch Tool #14 Member Personal Banker and enter the member's account number.
- Select Online Banking/ARU (activate, change PIN/password;view password history) option.
- Under the Online Banking column, check the box for the "Reset password..." option and select the Reason from the lookup.
This will reset the password to the temporary password setting configured by your credit union. This will appear on the password reset page. Make sure to encourage the member to immediately log in. It's Me 247 will walk the member through the steps to choose a new password.