KBID 57 Date Created: 9/24/2003 Date Modified: 11/7/2018
Here are a few helpful tips that may help you if a terminal or a printer session stops working. All of these fixes can be handled right at your office using Tool #762 "Reset User Password/Device."
When a terminal is not working or is locked up, authorized branch personnel may follow these simple procedures. Your printer and terminal sessions should reset and you’ll be right back to business.
TERMINAL:
1. Launch Tool #762 “Reset User Password / Device.”
2. Insert the failed terminal ID into the device name field. For CU*BASE GOLD, the device name will end in G0, G1, etc.
That works well for regular sessions, but what about printers? If your printer session shows the status to be disconnected in the lower left-hand corner of the session window, exit or close the session.
PRINTER: