When a terminal is not working or is locked up, authorized branch personnel may follow these simple procedures.

  1.  Launch Tool #763 Reset User Login Password/Device.
  2.  Insert the failed terminal ID into the Device name field.
    • To locate your device name, click the question mark at the bottom of any screen and then About this Application. For CU*BASE GOLD, the device name will end in G0, G1, etc.
  3. Use Enter.
Your printer and terminal sessions should reset, and you’ll be right back to business.
 

If you are having issues with your printer session, call Network Services at extension 266 and we will be happy to assist you.