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  • 1. What are the requirements for a password for It's Me 247 Online Banking? Views: 181
    Preview
    Your credit union can define the minimum length of the password (from 6 to 10 characters, although we recommend you set the minimum to at least 7 or 8 characters). The password can contain numeric, alphabetic, and special characters, and it is case-sensitive. As an option, you can also activate complex password requirements. (See the links below for more details on this optional feature.) The default password for new members is last four digits of the SSN/TIN, and the member is required to c  More...
  • 2. Can a member complete a Loan Application using Online Banking? Views: 99
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    Yes, the credit union has a configurable option to allow the loan application to appear in online banking. You can also set up the application to appear directly on your website, and both members and non-members can complete the application and the data will be funneled directly to CU*BASE (no re-keying necessary for your lending staff!). Online Banking PC home banking It's Me 247
  • 3. How does CU*Answers assure the quality of its Online Banking releases? Views: 97
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    Assuring quality for an Internet product like Online Banking is much more challenging than CU*BASE product releases. CU*BASE is based on a partnership between CU*Answers and the credit union, where hardware and software specifications can be more easily controlled and agreed to by both parties. Online Banking , on the other hand, involves multiple partners and factors that can affect the product’s performance: member skill levels, browser software performance, Internet Service Provider iss  More...
  • 4. What is CU*TALK? Views: 91
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    CU*TALK is the licensed and registered ARU (Audio Response Utility) software product written and owned by CU*Answers. CU*TALK is a convenient audio response service, that allows you to use a touch-tone phone to review account balances, verify whether certain checks have cleared, transfer funds between accounts, make loan payments, check current interest rates, and obtain annual dividend and interest information. CU*TALK allows you to take care of credit union business at times that work best for  More...
  • 5. What features does the It's Me 247 product offer? Views: 77
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    It's Me 247 is a secure Online Banking system providing a feature rich offering to serve members. In addition to offering standard Online Banking features such as account inquiry and transfer capabilities, members are able to perform functions such as retrieving check images, update AFT's and addresses, open Certificates and other Savings accounts, Pay bills through the CU*EasyPay! Bill Presentment and Payment system, complete and submit Loan Applications directly to CU*BASE, review e-statements  More...
  • 6. What commands are available in text banking? Views: 71
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    Keywords are not case sensitive. You can type ‘help’ or ‘HELP. ’ BAL Reponses to BAL include the available balance on three savings accounts/and or checking accounts. Member: “BAL” ItsMe247: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg Data Rates May Apply. If multiple memberships are enrolled with the same phone, the response will ask you to specify the membership. ItsMe247: You have  More...
  • 7. When did "CU*@HOME" change to "It's Me 247" Online Banking? Views: 67
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    It's Me 247 online banking was released to all credit union clients on December 5, 2007.
  • 8. What is the CU*BASE Online Banking solution? Views: 64
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    CU*BASE utilizes the It's Me 247 Online Banking system. CU*Answers owns the intellectual software rights to It's Me 247, ensuring a regular development strategy that is tightly aligned with CU*BASE delivery features, and a product that offers a consistent presentation theme with the rest of the CU*BASE system for promoting service to members. Online Banking It's Me 247
  • 9. What are the benefits of text banking? Views: 61
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    Enrolled members receive the following services from their credit union: Members can text message requests and receive text message replies on the available balance on accounts of enrolled memberships. Members can enroll in e-Alerts and select to have the alerts sent to them in the form of a text message. Members can transfer funds between suffixes with pre-configured custom transfer codes. You can enroll in Text Banking by clicking on “Go Mobile” at the top of the It’s Me 24  More...
  • 10. Can members transfer money via text banking? Views: 55
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    Yes! After turning on global text transfer capability in the VMS configuration, Tool #569, and configuring the allowable To and From accounts for each product or loan category in CU*BASE Tool #777 and Tool #486, members can use this self-service product via their mobile device. Members will have to enroll in text banking, and then create custom transfer codes in order to transfer money between suffixes, as seen in the image below. Members can then use the configured codes to transfer, usi  More...
  • 11. Does CU*Answers offer text banking? Views: 50
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    Yes. It's called It's Me 247 Mobile Text Banking. Read the materials below to learn more, including information about charges your credit union will incur and how you can set up fees in CU*BASE to recoup those costs from members. Always refer to the most current Pricing Guide on our website for the most current pricing.
  • 12. Are my transactions safe while using Online Banking? Views: 49
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    Online Banking uses Secure Sockets Layer (SSL) software with 256-bit encryption. This is the industry standard for secure online commerce transactions today. It encrypts all of your personal information, including account number, name and address so that it cannot be read as the information travels over the Internet. You can identify those web sites that use SSL technology by looking for the lock icon on your Internet browser's status bar. Encryption technology ensures that data sent over   More...
  • 13. How do I activate a member to use Online Banking or Audio Response? Views: 49
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    If your credit union does not automatically activate a new membership for audio response and home banking, this must be done on an individual basis as new memberships are created. To do this, use Tool # 72 Update ARU/Online Banking Access. You can choose to activate either audio banking or online banking, or both, as you wish. HINT: If your credit union currently allows all members to be automatically activated, and you would like to change this feature so that you can maintain more cont  More...
  • 14. Which phone carriers are supported? Views: 46
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    Our Text Banking service works on all major mobile providers in the U.S. Please see the list below for carriers included (subject to change): • ACS Wireless • Alltel • AT T • Bluegrass Cellular • Boost • C Spire • Carolina West Wireless • Cellcom • Cellular One of East Central Illinois • Cellular One of Montana • Cellular One of NEPA • Cinci  More...
  • 15. What data tables can I search to see information about where and when attempts are made to login to a member's online banking account? Views: 37
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    There is a table called MBRAPPSTAT which holds records of various API calls done during the entire member authentication process, even before they have successfully logged in to online banking (even if through the mobile app). That is the first place TO look to see records of what's happening with this member's account as they step through that process. There is one row for each API call, and each API call represents a different phase of the process. For example - Get Username, Get Chall  More...
  • 16. Does CU*BASE offer a bill payment system? Views: 37
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    Yes - several in fact, ranging from robust single sign-on interfaces to our own fully-integrated bill pay solutions. Use the link below to review the Comparison Guide comparing features from our current options. Online Banking Bill Payment It's Me 247
  • 17. What are Site Options and how are they used? Views: 25
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    Site options are page styles you can select to customize how It's Me 247 looks. In It's Me 247 click on the Preferences badge, and display My Site Options . We have three choices to build the online banking experience that's appealing to you. Variations are selected from My Photo Album, My Color Theme, and My Start Page.
  • 18. Is a PIN reissue required in a conversion to CU*BASE? Views: 14
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    In most cases, member PIN's for both PC Banking and Audio Response will be automatically set to the last 4-digits of the member's social security number. Following the conversion to CU*BASE, and the first time that the member accesses either system, they will be required to change the PIN to a custom number of their choosing that meets your credit union's preconfigured minimum requirements. This is any easy process, and requires almost no credit union intervention. Your CU*BASE Conversion Co  More...
  • 19. When you suppress a transaction from a statement, does that also block it from appearing in online banking? Views: 0
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    Yes, suppressing a transaction keeps it from appearing on statements as well as from the account details list in online banking, as well as from being read in the list of recent transactions via audio response. It will still appear in CU*BASE transaction history inquiry for CU staff, however. Remember that suppressing a transaction from a statement can affect how the running balance totals look on the account. When in doubt, it's usually best to avoid suppressing transactions whenever pos  More...
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