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  • 1. What are the network routing requirements for CU*BASE GOLD? Views: 615
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    CU*BASE GOLD requires that the following networks be routed to the CU*Answers CU*NextNET connection: For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from the LAN Required for standard Production connectivity: 63.236.240.16/28 63.236.240.48/28 63.236.240.79/32 63.236.240.96/27 63.236.240.128/29 63.236.240.138/32 63.236.240.144/28 63.150.21.96/27 63.239.100.32/28 Required for HA/Disaster Recovery connectivity: 216.111.149.8/30 216.111.149.16/28 216  More...
  • 2. I am receiving a "PC5250 License Error" with an error code when trying to launch a print session. Views: 498
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    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} When launching a print sessio  More...
  • 3. How do I find my workstation's IP address? Views: 456
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    To find your workstation's IP address you can perform the following actions: Click the Start button, then Run In the text box type cmd and press the Enter key Type ipconfig Under Local Area Connection, to the right of the row labeled “IP Address” you will find the computer's IP Address
  • 4. IBM iAccess Client Installation Instructions Views: 438
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    The only requirement for installation of version 1.1.7.3 Build 8031 IBM iAccess is Admin privileges on the workstation to perform the install. It will install for all users, and it will install a 32bit or 64bit version based on the computer’s configuration. This installer is available through a link on updates.cubase.org (it will read, ‘IBM System I Install: Click Here’). Once the installer is download, right click on the file and select ‘Run as administrator’. The   More...
  • 5. What do the various device and print job statuses on the iSeries mean? Views: 328
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    When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...
  • 6. I am not a managed client of Network Services. How do I join my Windows 10 iSweep to my domain and create the necessary folders? Views: 254
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    As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...
  • 7. How do you go about "pinging" an IP address? Views: 237
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    To ping a network device, you will need to open a command prompt: In Windows 7, click on the Start button and type cmd (without the quotes) then press Enter. In Windows 10, type the following into the Windows Search box: cmd , and when the result appears, right click and select Run as Administrator Once the command prompt is open, you will need to type the word ping followed by the name or IP address of the network device you want to ping. To test connectivity to the High Availabil  More...
  • 8. How can I use Telnet to test connectivity to the high-availability (HA) server? Views: 226
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    We strongly recommend that you regularly test access to the HA server to ensure that you can connect to CU*BASE in the event of an HA rollover test or actual disaster. We recommend that you perform this test monthly and whenever you make a change to your network. To perform this test, follow the instructions below. 1. Ensure that Telnet is installed on your workstation. If you are running Windows 7 or Windows 10, you’ll need to install Telnet. Visit http://technet.microsoft.com/en-us/  More...
  • 9. Installing IBM iAccess For Windows Views: 203
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    IBM iAccess for Windows is required for printing from CU*BASE GOLD. It is used to create print sessions which act as a connector between your CU*BASE server and your Windows printer. Please follow the steps below for installation. ***IMPORTANT: You must have local administrator privileges on the PC to complete this installation. *** 1. A patch has been released from Microsoft to fix a vulnerability with their software, which is used to install IBM iAccess. Please install this patch if you  More...
  • 10. After enabling session encryption, GOLD gives a "T02" certificate error and fails to open. Views: 173
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    After enabling session encryption, GOLD may present a Warning T02 error message and not launch. Here is a screenshot of the error: If you encounter this error message, there may be an issue with your workstations local certificate store. We have identified a few possible causes. Typically, your workstation has several expired certificates in the store that are causing conflicts; or your workstation does not have the correct GoDaddy intermediate certificates. Follow the steps below to corre  More...
  • 11. What are the network requirements for an iSweep? Views: 171
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    These requirements must be met for each location utilizing a iSweep. One iSweep is required at each branch location; iSweeps cannot be shared between locations. For each iSweep, the following network requirements must be met: Each iSweep requires a static IP address on the network All CU*Answers routing requirements must be met: What are the network routing requirements for CU*BASE GOLD? The iSweep must have the following outbound access: Access to all CU*Answers privately routed network ( lis  More...
  • 12. What are the network requirements for a GUAPPLE? Views: 166
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    These requirements must be met for each location utilizing a GUAPPLE. One GUAPPLE is required at each branch location; GUAPPLEs cannot be shared between locations. For each GUAPPLE, the following network requirements must be met: Each GUAPPLE requires a static IP address on the network All CU*Answers routing requirements must be met: What are the network routing requirements for CU*BASE GOLD? The GUAPPLE must have the following outbound access: Access to all CU*Answers privately routed network  More...
  • 13. How do I align receipts on my OkiData 320 Turbo printer? Views: 162
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    On the receipt printer, follow these steps: Press the Park Key Press the Quiet Key twice Press the Load Key Press and hold the Tear Key to see where it will print To adjust, while sill holding the Tear Key down, press and hold the Shift Key. Release the Tear Key and then press and hold either the Micro Feed Up or Micro Feed Down Key down until it gets to where you want to print Release all keys. To test follow step 4 again.
  • 14. What is a GUAPPLE unit? Views: 155
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    GUAPPLE is short for GOLD Update Appliance. The GUAPPLE is a stand-alone network appliance that takes the place of the GOLD-Master update server PC. It is designed to seamlessly handle all of your GOLD software update retrieval tasks. No effort is required to retrieve software updates when using a GUAPPLE device. It will acquire GOLD update files automatically as well as custom loan screen updates, doing away with manually downloading and extracting software update files. One GUAPPLE unit  More...
  • 15. 2017 Device Name Expansion Project Views: 148
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    Due to the growth of our network, during 2017 we will be changing the naming convention we use for CU*BASE devices (printers and workstations). We're expanding the number of characters in each device name so that more devices can easily be added as we continue to grow in the future. This new, 7-digit format will include: The CU ID The Branch Location The Device Type The Sequence Number What Your Credit Union Needs To Do CU*Answers will be working with your credit union to prepare for   More...
  • 16. What are the network requirements for a Gweep? Views: 147
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    A Gweep is a combination GUAPPLE and iSweep. The base unit is identical to a GUAPPLE and it runs a virtualized copy of an iSweep appliance, eliminating the need for two physical units. (Note: on the network, the Gweep is still two logical units and requires two unique IP addresses - one for the GUAPPLE half, one for the iSweep half.) The network requirements for the Gweep are identical to that of the GUAPPLE and iSweep. Please review the articles below and ensure that the requirements of b  More...
  • 17. What are the password requirements for an iSeries user? Views: 142
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    Access to any iSeries system is controlled by a User ID (profile) and Password (sometimes referred to as the “terminal” or workstation password). The minimum length of the password depends on the processor. Following are the criteria for CU*Answers online clients, effective November 2019: Require 1 digit (numeric) Require at least 1 uppercase character and at least 1 lowercase character Username cannot be used within a password Minimum length of a password must be 8 characters Max  More...
  • 18. When I try to open my CU*BASE GOLD session, I get an error message: "Warning L03: The Seagull License & Message Server on your AS400(systemname) could not be contacted." What does this mean? Views: 140
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    It means that your workstation is unable to reach the licensing system on the iSeries here at CU*Answers. There are several possible causes. 1) Your PC is not currently connected to your network or you have not logged on to your network properly. Restart your PC and log back on to your network. There may be other causes. If restarting the workstation does not help, contact your staff IT specialist. 2) If the software has been recently installed or reinstalled, there may be a misconfiguration.   More...
  • 19. What are the DNS requirements for CU*BASE GOLD? Views: 137
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    All CU*BASE GOLD connections should be set to use a fully-qualified domain name (FQDN) instead of an IP address. This will allow for faster and more reliable High Availability and Disaster Recovery failovers. To better handle this, CU*Answers maintains its own DNS server for all of its important domain names. When CU*Answers rolls to its HA or DR sites, it updates the DNS entry for the CU*BASE servers to point to the new location. If a Credit Union is hosting its own copy of the cubase.org z  More...
  • 20. I understand CU*Answers is in the process of updating its current SSL certificate to industry standards, and this requires each computer that is being used for CU*BASE printing to be have a file updated. What do I need to do? Views: 126
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    These files should automatically be placed into the correct spots to ensure that Iaccess continues to work without any problems. If you want to verify that you have received this file you can follow these few steps: Open My computer Navigate to c:\users\public\documents\ibm\client access\ Verify the current file size of “cwbssldf.kdb” If this file size is 30kb then everything worked correctly and you don’t have to do anything else. If this file size is different follow steps   More...
  • 21. A black screen shows up instead of the video when I go to watch an online course video on the OnDemand site. Can you help? Views: 124
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    This will happen if you do not have access to YouTube, which hosts the videos found on the CU*Answers OnDemand site. To fix this problem, ask the IT person or network administrator at your credit union to enable access to YouTube. Another reason could be your browser. If you are having trouble witha particular video, try re-launching it using Internet Explorer rather than Chrome or other browser. The reason we are putting online course videos on YouTube now, instead of on our own server as   More...
  • 22. What printers are supported by CU*BASE? Views: 120
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    An up-to-date listing of all hardware requirements and currently supported printers can be found at http://www.cuanswers.com/resources/best-practices/cubase-network-and-hardware-specifications/2/
  • 23. A third-party software (iText Sharp) is required on my PC for PDF exports from the dashboard. How do I install this? Views: 112
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    A third-party utility is needed to generate robust PDF output. If you are having issues with PDF generation, it is possible that this is missing or corrupt on your PC. Or it may mean that you have not yet installed the software on your PC. To see examples of how CU*BASE GOLD utilizes this sofware, click here to open the PDF Exports from CU*BASE flyer. See below for directions on what to do if you need to purchase a license of this sofware (iText Sharp) or how to install it once you have purc  More...
  • 24. How do I deal with a terminal or printer session that is locked up or that has dropped its connection? Views: 111
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    Here are a few helpful tips that may help you if a terminal or a printer session stops working. All of these fixes can be handled right at your office using Tool #762 Reset User Password/Device. When a terminal is not working or is locked up, authorized branch personnel may follow these simple procedures. Your printer and terminal sessions should reset and you’ll be right back to business. TERMINAL: 1. Launch Tool #762 “Reset User Password / Device.” 2. Insert  More...
  • 25. How do I refresh my signature pad settings (SigPlus.ini)? Views: 105
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    The model and connection information for you signature pad is stored in the SigPlus.ini file. This file is located in the C:\WINDOWS directory in Windows XP or newer, or C:\WINNT in Windows 2000/NT. In most cases, the correct SigPlus.ini for your signature pad model is located on the iSweep in the Configs folder. If your signature pad is not capturing information on your workstation but the signature is showing up on the LCD screen, you may need to refresh this file. To do so, you first need   More...
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