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  • 1. My member qualifies based on our statement configurations for a Quarterly statement. The member wishes to receive a monthly statement. Is there a way that we can accommodate that member's request to receive a statement every month?
    Preview
    Use of the Force Monthly Statement' option on the member's MASTER record will allow for member to receive a monthly statement instead of the quarterly/annual statement they may qualify for based on your overall statement configuration settings. Remember that this is intended to be used only in rare occasions where there are exceptions to your rules. If you find that your staff is setting this flag on frequently, you might need to (a) revisit your general configuration settings or (b)   More...
  • 2. Why is my member's certificate which was properly posting dividends quarterly now posting dividends daily?
    Preview
    If you find that your member's certificate begins to pay dividends on a daily basis and no longer for the configured time frame such as monthly or quarterly, you'll need to review the certificate to see if the maturity date is in the past and if the renewal code is manual redemption. Since the maturity date is in the past and there are no instructions on the certificate to roll it over, it will pay dividends daily in expectation that it is not being renewed and the member will be taking  More...
  • 3. What is the calculation to reconcile the suppressed statement count found in the Statement Reconciliation Dashboard (Tool #825)?
    Preview
    ABC Credit Union is trying to reconcile the number of suppressed statements on the Statement Reconcilation Analysis (dashboard). To do this, they need to add the number of statements that were not mailed, either because they were set to archive (see below) or because they had the wrong address flag checked. (Removing duplicate entries in both groups is also necessary.) In addition, they need to consider accounts that were closed in the statement period. Here is the math to reconcile the Le  More...
  • 4. My credit union wants to allow maintenance on Automated Funds Transfers (AFT) in online banking. What are the steps for allowing members to set up and maintain their own AFTs?
    Preview
    There are several configurations that control the member’s ability to set up and maintain Automated Funds Transfer (AFTs) online. Does your credit union's Personal Internet Branch configuration allow the maintenance of AFTs? Are AFTs configured to show in online banking? Does the member's PIB configuration allow maintenance of AFTs in online banking? For existing AFTs: Is the record locked to prevent changes in online banking? 1. Does your credit union's Personal Internet Bran  More...
  • 5. What is a Source of Receipt and how do I get a copy of one?
    Preview
    Source of Receipt (SOR) is the paperwork that accompanies the checks to the Check Processor. It is the documented proof of when and from whom the checks were received. SOR provides the ABA# of the bank the checks are received from, the date of the cashletter, the amount of the bundle the check was in, the position of the check in the bundle (checks before after), and the tracer number assigned to the check. On the form you'll see a couple of abbreviations: IB stands for Item Before that   More...
  • 6. A member did not get either an October or November statement, but his December statement showed a range of 12/1 to 12/31, not 10/1 to 12/31 as I would have expected. Can you explain?
    Preview
    In this particular member's situation there was no activity in either October or November that triggered a statement. The credit union's quarterly (and year-end) statements are configured to produce a statement for every member, regardless of activity level, but monthly statements are more restrictive in an attempt to save postage costs, and not every member gets a statement every month. This member did have a checking account, and the credit union's statement settings say that all  More...
  • 7. What is included in the monthly iSweep management service?
    Preview
    As part of the monthly iSweep management service, CU*Answers performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the iSweep(s) can only be done if all of the network requirements for the iSweep are met. Please refer to this article . Security updates - all iSweeps run a version of   More...
  • 8. Can I change the transaction description that appears on a specific member transaction?
    Preview
    Yes. Use Tool #918 Update Trans Desc IRA/HSA Post Codes, choose the appropriate suffix, then change the description. You can also add an additional line (secondary transaction description) in addition to the primary description. These changes will become a permanent part of the member's transaction history and will appear in CU*BASE transaction history screens as well as in online banking. Remember that changes will NOT affect member statements (including e-statements) that have alre  More...
  • 9. What types of analysis should I do regularly with the "Money Movement Analysis" tool?
    Preview
    There are a couple of things a credit union CEO should do with the Money Movement Analysis tool (Tool #536) in CU*BASE: Comparing to last month: The tool is designed to use last month's ending balance to compare to the current date. So one way to use this each and every month is to regularly compare the balance during, say, the third week of each month and see what accounts have had wide swings either up or down, and then act accordingly on a regular basis. For example: On July 20, compare  More...
  • 10. My member closed their account in November and received a November Statement but did not receive a December Statement. Why? How will they get their 1099-INT information?
    Preview
    If the member closed their account in November, they would receive a final statement for their November transactions but will not receive a December Statement as they did not have any transactions in December and the account was not active. This would also be true for members who closed their accounts earlier in the year. For example, for a membership closed in April, the member will receive their final statement at the end of April then will not receive another statement again (not even the q  More...
  • 11. How does card maintenace work on the MAP VISA DPS switch on the new platform? What can be done on CU*BASE and what is done at the vendor?
    Preview
    Visa DPS MAP and CUBase card maintenance roles CUBASE: All NEW card and pin orders are handled through CUBASE. CUNW sends the AP maintenance file each night to Visa DPS. The card and pin are then processed and sent to Personix for creation. Hotcarding is also done on CUBASE. A new card – to replace the hotcarded one– is ordered from CUBase. All subsequent address and social security number and phone number updates for cards are also sent through the AP File. MAP/Visa DPS: A  More...
  • 12. What is included in the monthly GUAPPLE management service?
    Preview
    As part of the monthly GUAPPLE management service, CU*Answers Network Services performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the GUAPPLE(s) can only be done if all of the network requirements for the GUAPPLE are met. Please refer to this article . Security updates - all GUAPP  More...
  • 13. How can I retrieve the necessary data for my 5300 Call Report?
    Preview
    CU*BASE has a powerful tool to help complete your credit union's quarterly NCUA 5300 Call Report. There are many different automated calculation routines you can set up that will calculate much of the data you will need, pulling from your General Ledger and member account data. To list all of these tools, click the Filter by Category button on the CUB*ASE home page and choose the 5300 category (you'll find it at the bottom of the list of categories). Refer to the links below for more   More...
  • 14. Is CU*BASE GOLD vulnerable to the SSLv2 DROWN attack?
    Preview
    SSLv2 (SSL version 2) is a data encryption protocol that encrypts data before transmitting it over a network. On March 1, 2016, the US-CERT organization released an alert about a vulnerability in version 2 of the SSL encryption protocol. This vulnerability could allow an attacker to decrypt data if enough SSLv2 information was intercepted. SSLv2 is now considered obsolete. Learn more about the DROWN attack: https://www.us-cert.gov/ncas/current-activity/2016/03/01/SSLv2-DROWN-Attack Is CU*BASE   More...
  • 15. What is CASS Certification?
    Preview
    CASS Certification is a process where your members address information is compared to the U.S. Postal Service standard address listings. Any inconsistencies in address format and ZIP codes are then corrected on your credit union database. There is no charge for this process if your credit union is an online client. CASS Certification ensures you are using the USPS certified address for all your mailing such as daily member notices and monthly member statements. Currently CU*Answers handles   More...
  • 16. How often is CASS certification performed?
    Preview
    If CU*Answers processes your statements, CASS Certification is required at least semi-annually. CU*Answers sends a certification file quarterly on the 15th of that last month in a calendar quarter for all online clients. Report PCASSI is generated as an audit of the address updates.
  • 17. I re-ran a Participation Loan as of a previous month, but there are changes on it compared to when I originally ran it for that month.
    Preview
    Unfortunately not all of the files used for Participation Lending reports are run using month-end E files (the EOM snapshot), but rather pull from current participation lending files. When a loan is deleted from Participation all PLLOAN and PLHIST records are deleted with that – this is why rerunning any reports are changed; there is no history to include in those new reports. We recommend the following: Always make sure you create and ARCHIVE the reports needed when processing end of m  More...
  • 18. What is Audit Link?
    Preview
    The Audit Link service consists of three interrelated business activities. The first is an overall analysis of the credit unions needs, hot buttons, and recent audit or examination findings. This analysis is designed not only to tailor the program for the credit union but also to facilitate an overall general compliance tune-up. The second area of this initiative is the development of a daily, monthly, and quarterly roadmap of tasks to be completed. This is where the credit union would see the  More...
  • 19. Can more than one person be using the 5300 Call Report software at the same time?
    Preview
    Tool # 362 Enter Quarterly Call Report Data can be accessed by more than one CU employee at the same time. That way you could assign more than one person the responsibility to complete different sections of the Call Report. Keep in mind, though, that if both people update the same account code (field) , the system will simply save whatever the last entry was. So your staff need to be careful that they aren't both trying to update the same sections of the report at the same time!
  • 20. Why did the APYE disclosure not appear on our first statement run with CU*Answers?
    Preview
    The APYE calculation depends on the date of the last statement run (both monthly and quarterly). Because you are a new client, that data is not present. The results of the APYE calculation are then extremely skewed. We feel is it prudent not to display the disclosure statement with invalid information. You are still in compliance for this one statement run given the circumstance of changing to a new data processor. APY mailing TIS Truth-In-Savings dividends
  • 21. Can CU*Answers prepare the necessary files for my CU to participate in the Wisconsin data matching program for unemployment insurance claims?
    Preview
    Yes. The data match file we already send to the State of Wisconsin each quarter will be used now by them for multiple purposes, including tax data, unemployment insurance, etc. Your credit union is still charged the same quarterly fee* for transmitting a single file to the state. (Note: This same technique may also be used by other states that are now requiring unemployment insurance claim data matches. CUs do not need to do anything; the file content is the same and the state is simply using  More...
  • 22. Who are the owners of Xtend?
    Preview
    As of June 2020, there are 81 owners of Xtend. This ownership comprises 80 credit unions plus CU*Answers, each having purchased 200 shares of stock in the CUSO. Each owner is allowed one vote on issues brought before the group.
  • 23. How many credit union clients does CU*Answers have?
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    As of June 2020, CU*Answers and its cuasterisk.com network partners provide services to 306 credit unions in 42 states, representing 2.53 million members.
  • 24. How do GOLD updates work?
    Preview
    The update process consists of three steps: Get the update package from CU*Answers Unpack the update package Update the PCs at your site Files are created by our programming team that need to get to you when it is time for an update. The combined size can be very large. To reduce the size, the files are bundled and compressed. The resulting package is placed on a server here at CU*Answers. You contact that server and retrieve the update package using either a GUAPPLE device or shortcuts that y  More...
  • 25. How many owners does CU*Answers have?
    Preview
    As of June 2020, CU*Answers has 137 credit union owners in 20 states.
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