CU*Answers strives to accommodate our clients by offering training in many different formats, from full classroom offerings (see the current CU*Answers University Catalog) to online learning and web conference sessions. We also offer individual training sessions, and workshops which can be held either at a credit union site, or here at CU*Answers. For credit union staff to train internally, we offer our web-based online courses as well as hands-on learning using a pretend CBX credit union cal  More...

As we transition from CU*BASE GOLD to CBX, we are shifting from an application that runs directly on a workstation to a more modern, browser-based solution. Previously, CU*BASE GOLD relied on command-line arguments and local temporary files to interact with multiple applications. This approach is not sustainable for the future, as web browsers lack the capability to execute command-line requests and require called applications to be installed and registered on the system. To address this limitat  More...

Webinars with CU*Answers are great for advancing your knowledge in a specific topic. There are two ways to get to our sign up page for both webinars and CU*Answers University. On our website (cuanswers.com), select the Resources drop-down at the top right of the screen, and click on register for upcoming events under CU*Answers University. This will bring you to the webinar/CU*Answers University sign up page. The second way is to click the following link: Register for Upcoming Events | CU*Answe  More...

Apple recently provided their Issuer Functional Requirements for Apple Pay. Apple stated that by January 15, 2026, if you have an app you must implement in-app provisioning. Our initial interpretation is that Apple's requirements are at the card-processor level; if a credit union today wishes to enable Apple Pay, the credit union enables the solution at the card processor and the member manually puts in the card in the Apple Pay wallet. However, while examining due diligence on this, we sp  More...

To remain compliant with CAN-SPAM rules and to ensure all your email messages are delivered to members, you must include the following: Clearly identify the credit union name, address, phone number, and member service email address in the body of the email. Clearly identify the purpose of the email in the subject line. (See SAMPLE MESSAGES below.) Make a web-friendly Signature Line message. (SEE SAMPLE SIGNATURE LINE MESSAGE below. ) Clearly state why the member is receiving the email. Ensure y  More...

Members cannot opt out of receiving the eStatement notification message. Their only option is to unenroll from eStatements if they do not want to receive these types of emails. Education is key in this area. Use Tool #262: Configure Monthly eStatement Emails (or Tool 497: Member Connect Marketing Tools, then Message Type ES) to update your eStatement notification text. Learn more by clicking the link below.

Ever wondered just how many times members really do call up and ask that their online banking password be reset? Might seem like some members call every other day, but until now there wasn’t really an easy way to tell. The PIN/Password Change History screen answers that question quickly and easily. When accessed via Tool #14 Member Personal Banker , you will see just a single member’s history, which is helpful if you are talking to a member on the phone. When accessed via Tool #505  More...

Right-click anywhere on an empty space on your Windows desktop, then choose Properties . On the Settings tab, use the Screen area setting to change to the desired resolution. For CU*BASE GOLD, a setting of at least 1024x768 is required (you can go higher as desired). TIP: There are occasions where you might want to use even a higher resolution. For example, when taking a CU*Answers University online course, the higher resolution may make it a little easier to see everything on the screen at  More...

If you simply wish to stop warning members directly, the Reg D warning message for online/mobile banking can be temporarily disabled via Tool #751 Reg D/Trans Handling Analysis Rules (select Maintain Reg. D Transaction Policy ). Keep in mind that the Phone Operator message cannot be disabled, so your employees will still see this warning. Make sure that your call center operators know how they should respond. The system will continue to track activity as usual and generate your daily violat  More...

No, you can still see a list of all accounts in the Full Account Summary, including a column for due dates in the Loans section. (Tip: Sub-totals under each section were also added as of 11/9/2021.) Remember that the home page is just a list of favorite accounts, not the full account summary, which is why it’s not separated into categories and doesn't include as much info (like loan due dates). If you scroll to the end of that list and click the Full Account Summary link, you get the  More...

For a forced password change, the security table can be flooded with a forced password change status and the member would have to change their password the next time they log in. The hold password would remain in the system until the member updates their password. There is not an automated process for this on CU*BASE. A programmer will have to do this manually via a custom programming request. A custom request would need to be submitted and an estimate for leadtime will be provided at that time.  More...

The Client Services Education team has the ability to shut down online/mobile banking access for all members. To be clear, this would not reset any passwords to respond to the security breach, it would simply take It's Me 247 completely off line so no one could access it.

The FRB produces six sets of files each business day on weekdays, Monday through Friday, except for Federal Holidays. CU*Answers posts the files as follows: CU*Answers receives the first and sixth set of files overnight and posts them by 8:30 AM ET. As this posting is a combined posting, two Receive reports and one Posting report are produced. CU*Answers receives the second set of files by noon and posts by 1:00 PM ET. Same-day credits must be posted with this file. CU*Answers receives the thir  More...

Remember that your credit union’s responsibility for mitigating risk doesn’t stop when you flip the switch to turn on PIB. Your policies and procedures related to offering and supporting home banking services for members are just as important. Make sure you have also considered: Your password controls and education program. How you manage resetting passwords for members. Your policies and procedures for how home banking is implemented for new memberships. Policies for expiring pass  More...

Yes, we currently offer an online interface with CO-OP. Acquirer provides the integration of using the CU*BASE teller system to process other members in the national shared branch credit union listing. Issuer allows CU*BASE clients to participate in the national credit union network. Refer to our Pricing Guide for associated CU*Answers costs, then contact the Client Services and Education team to get started!

This tool is a custom tool that would need to be requested by the Client Services and Education Team. Yes, although for obvious reasons it is a special tool that should be carefully controlled and used only by authorized users in special situations. The most common use is immediately after a data conversion, where new clients just moving to the CU*BASE platform need to perform some routine cleanup of truncated names or stray special characters on street addresses on the data that was converted   More...

First, have your member try the steps below to see if the issue is occurring on their end. If this does not correct the issue, contact the Client Services and Education team for further assistance. Following are some things your member can do to troubleshoot this issue: Have the member go into the settings for their phone, scroll down to apps, and then for the messaging app check to determine is spam protection is enabled. Have them temporarily disable it to allow the notification to come throu  More...

Credit union users will not have the ability to reset passwords for user names nor employee IDs in their custom training environment, so they will need to contact a member of the Client Services and Education Team to reset a password as needed. The reset will be done using the special “AD” administrator employee ID.

Special arrangements may be available for an additional fee. Please contact a Client Services and Education team representative and request a quote. Restrictions apply, and we reserve the right to restrict any access deemed necessary to protect data or avoid conflicts with specific software functionality. NOTE: When we refresh the files each quarter, security settings for the 4 employee IDs will be saved and restored after the refresh. Credit unions will not have access to any security controls   More...

Complex Passwords If complex passwords are activated, they apply for both It's Me 247 and BizLink 247 . If you activate the optional requirement for complex (formerly referred to as strong ) passwords for Online Banking, members must use at least 3 of the following: lowercase letter UPPERCASE letter number special character Minimum Password Length The minimum password length is defined by your credit union. This length applies to both It's Me 247 and BizLink 247 . We require at l  More...

As of April 2026, CU*Answers has over 210 credit union owners in 34 states.

AuditLink is a CU*Answers managed services team whose subject matter expertise is the compliance tool kit within the CORE. AuditLink acts as a subject matter expert on your bench to explain how tools within the CORE can be best leveraged to meet compliance and your credit unions risk strategy. AuditLink assists by consulting with credit unions, education, as well as services to help lessen the compliance burden on your internal teams. To learn more about AuditLink and the services they provide p  More...

As of April 2026, CU*Answers employs a staff of over 310. CU*Answers staff comprise a wide variety of disciplines including: CBX and Client Service Departments Software Development Technology and Network Services Teams Management Services Teams Production (Operations and Related Support Teams) Core Systems Conversion Teams Quality Control Teams Technical Writing Teams Administration Teams Sales and Marketplace Relationship Teams Marketing and Web Services Teams ...and more CU*Answers staff are  More...

No. The RTP payments rail is completely separate from ACH. More importantly, the beauty of the RTP payments system is that transactions must either immediately post or immediately fail, right at the point of the activity. There is no need for those types of traditional exception processes with this payment rail. Corporate One does have a website where you can view transactions that were requested but rejected (the most common reason being an improperly entered account number that's missing   More...

NACHA requires that same-day items are posted by 5 PM local time the same day they are received. The statement “by 5:00 PM means ‘anytime’ before 5:00 PM. That means 6:00 PM AT, 5:00 PM ET, 4:00 PM CT, 3:00 PM MT, and 2:00 PM PT, all of which are by 5:00 PM local time, are acceptable. NACHA Funds Availability Requirements As of August 2026; refer to https://www.nacha.org/system/files/2021-03/SDA_Schedules_and_Funds_Availability.pdf for the latest requirements. Processing W  More...