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1.
How do I activate or deactivate a member's access to online banking or audio response?
There are a couple of access points: Launch Tool #14 Member Personal Banker and select the Online banking/ARU (activate, change PIN/password; view password history) option OR Launch Tool #72 Update ARU/Online Banking Access (PIN) (Shortcut: PIN) It's Me 247 CU*TALK CUTalk
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2.
There are reports for CU*BASE Member Connect messages that tell us members that received a message and those who did not and why. Are there any more reports like this?
Great question! Recently, 2 more message delivery reports have been created: 1. eAlerts/eNotices - PALTEMAIL 2. e-statements - PESTMTN2 These reports, along with the PCMMSG delivery report for Member Connect messages, can assist a credit union with identifying the reason why a member might not have received an expected email or how many members you are trying to send emails to that have an invalid email address. All 3 reports are automatically generated when mass emails are sent through the CU* More...
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3.
Where in CU*BASE can I view all the credit bureaus to which we report?
Use Tool #658 Print Loan Info Sent to Credit Bureau to see all accounts that are reported to the credit bureaus. At the bottom of the report is the listing of all the bureaus to which reports are sent: Experian, Equifax, TransUnion, and Factual Data (formerly CBC/Innovis).
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4.
How do I update a member's credit report if their loan is closed on CU*BASE?
To update a member's credit bureau record for loans with your credit union once they are closed on CU*BASE you would need to use E-Oscar website. Your credit union would need to be registered with the bureau and receive a signon and password. If your credit union doesn't already have this access you will need to contact your bureau to get registered. Use the link below to see current information for contacting the different bureaus for access.
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5.
What reports are associated with the standard CU*BASE ATM/Debit card processing platform and what is each used for?
The reports associated with the Standard ATM/Debit process are as follows: LPANTX1 Detail Information for transactions (Card # order) LPANTX2 Summary Information for transactions (BIN order) - USED FOR BALANCING SETTLEMENT TOTALS LPANEX Exceptions report (Broken down into three sections: Denials, Unposted Items, and ISA Fees) LPANAC1 Detail Information for transactions (Account # order) LPANAC2 Summary Information for transactions (BIN order) PADLIM Report More...
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6.
I've created a custom query report in Tool #100 CU*BASE Report Builder (Query), how do I know what Authority to assign the query?
Use the link below to read about this in CU*BASE GOLD online help.
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7.
Is there a place in CU*BASE where I can see which credit bureaus I can pull credit reports from?
Self Processors can access OPER #10 > #7 and view the default credit bureau. Online credit unions should contact Client Services for this information. Information on any additional credit bureaus that the credit union has access to pull credit reports from is held in our Integration Database and not in CU*BASE.
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8.
Reports or forms from CU*BASE are printing with random characters or corrupt pages.
CU*BASE is designed in such a way that most programs are common between clients and menus. If a particular report has issues across multiple different printers, report the the issue to CU*Answers to investigate whether there is a programming error. However, the issue is typically isolated to a single workstation or to a single printer. Confirm the CU*BASE configuration of the printer The first step in the troubleshooting process is to ensure that the printer is configured correctly from top to More...
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9.
What CU*BASE Report can be used to verify the number of active members used for my invoice billing?
Our billing includes Active Memberships (as opposed to Closed Memberships) excluding those with Written Off Loans. Use the Membership Analysis Report (Tool # 520). When choosing your selections, be sure to use the previous month in the Date to Process field, Select Active in the Accounts to Include field and select Report written off loans separately in the Report Option field. This total will match the Active Memberships total on your invoice.
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10.
Why does CU*BASE show delinquency in two different ways? In some places it is months/days and others it is actual number of days.
There are two methods used to track delinquent loans for reporting purposes in CU*BASE: Method One (for Collections tracking) We have always tracked delinquency in two separate fields for “Months” and ‘Days” in the member files. When a loan is 30 days delinquent, it shows as “0 Months, 30 Days” delinquent. When a loan is 31 days delinquent, it is “1 Month, 0 Days” delinquent. A month is always considered 30 days regardless of the actual number o More...
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11.
Is there a CU*BASE report that gives me the Weighted Average Yield of our Certificate Portfolio?
Yes, Tool #195 Certificate Rate Analysis shows the number, balance, average balance, % of Total and Avg. Months to Maturity for each rate in your certificate portfolio. The Weighted Average Yield is noted at the bottom of the report.
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12.
Can I have CU*BASE default the applicable delinquent fine code into that field when I am building a new loan request?
Yes. There is an Amortization Default option available in each of your Loan Product Code configurations which allows credit unions to default amortization criteria such as: Delinquency Fine Code, Rate, Payment Frequency, # of Payments etc. The system will then default this value into the applicable fields when creating a new loan request. These defaults are intended to provide consistency for all new loan requests, but can be changed/edited during the loan request process if necessary.
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13.
What reports can I use to monitor my Automated Funds Transfers (AFTs) with accounts that are not on CU*BASE?
Beginning with the 16.10 release you can schedule recurring AFTs with accounts that are not on CU*BASE. This includes accounts that are set up with the CU*BASE Account to Account (A2A) feature and the CU*BASE “Off Trial Balance” (OTB) feature. AFTs with these accounts are reported in separate reports. Use the TATA2A1 and TATA2A2 reports to monitor AFT transactions to and from A2A accounts. Use the TATOTB1 and TATOTB2 reports to monitor AFT transactions to OTB accounts. Learn more More...
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14.
Why does CU*Answers charge a monthly fee for running service charge programs we configure ourselves in CU*BASE?
There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi More...
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15.
How can I contact CU*Answers for CU*BASE software or Technical Support?
For General Support and CU*BASE Assistance: Use the AnswerBook to submit a question to the Client Services and Education team. You can access the AnswerBook via a CU*BASE session by selecting the @ symbol and asking a question, or by logging in and asking a question. You can also call 616-285-5711 or 800-327-3478 and follow the menu prompts to reach a representative. For Technical Support: Use the ConnectWise ticketing system to submit a question to the Network Services team. ConnectWise More...
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16.
Is there a way to copy one of the graphs I see on a CU*BASE GOLD screen and paste, as is, directly into a report I'm writing?
The easiest way to do this is to use the Copy to Clipboard option. On any chart in CU*BASE GOLD, right-click anywhere in the chart and choose “Copy to Clipboard” off the menu. This clips out just the chart and its title and is ready to paste into anything you like – an email to staff, a board report, an analysis write-up, etc. This extraction method is intended to make the pre-built GOLD charts simple for you and your staff or analysts to find, use, and share as useful and ey More...
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17.
Does CU*BASE offer a budget tool?
Yes. The CU*BASE Budget tool is designed to set the base budget by using the historical record-keeping features of its General Ledger. Through the comparison of historical budgets and actual financial activity, CU*BASE can project a detailed budget in a single pass. Once your Budget is created, you can then use the Finanical Report Configuration to bring in your budget totals to perform your analysis.
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18.
I understand CU*Answers is in the process of updating its current SSL certificate to industry standards, and this requires each computer that is being used for CU*BASE printing to be have a file updated. What do I need to do?
These files should automatically be placed into the correct spots to ensure that Iaccess continues to work without any problems. If you want to verify that you have received this file you can follow these few steps: Open My computer Navigate to c:\users\public\documents\ibm\client access\ Verify the current file size of “cwbssldf.kdb” If this file size is 30kb then everything worked correctly and you don’t have to do anything else. If this file size is different follow steps More...
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19.
Does CU*BASE support Risked Based Lending strategies?
Yes, CU*BASE supports risk based lending. CU*BASE provides tools for pricing loans as based upon the Credit Score/ Paper Grade received. A credit union should check with its applicable credit bureau(s) for Decisioning Products available to facilitate this process.
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20.
With the CU*BASE budgeting tools, can I project changes to my branches for the coming year, such as if I’m adding a branch or plan to reallocate member branch assignments at some point?
Yes. There is a technique for reviewing and manually adjusting branch allocation calculations for projected asset and liability balances. See the Budgeting with CU*BASE booklet for instructions. NOTE: The classical budgeting tools also contain a “Close a branch” function which zeros out monthly figures from your budget starting with a month you specify. But this does not affect projections for asset and liability balances used in the modeling tools.
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21.
Is CU*Talk able to read the really large balances that are now possible in CU*BASE account and transaction files?
No. CU*Talk includes a mechanism to intercept and automatically downsize the balance sizes to the maximum number of digits CU*Talk can handle and reformat the dates from the database before sending it on to CU*Talk to be relayed to the members. Amounts that too large will cause a generic message to be read to the member that the amount is currently not available. Our plan is to address that if and when we start seeing member balances and activity grow to the point that CU*Talk needs to be abl More...
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22.
What is the best way to set up a trust account on CU*BASE?
Trust accounts can be set up as either individual or organizational depending on the legal nature of the trust. Following are recommendations for handling situations when a member wants to set up a membership where the primary member and the first joint owner are, in essence, the same person. This happens most often for trust accounts. Currently in CU*BASE there are two ways to handle trusts: For trusts that use a person’s SSN (where you do not have a separate TIN for the trust), set up th More...
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23.
Per Reg CC, check holds are based on business day. Does the CU*BASE check holds feature only count business days in its calculation?
Credit unions have the option to have teller check holds based on business or calendar days. Use Tool #849 Automated Holds Configuration to update how the system calculates holds. If you select to have the system calculate using only business days you must also launch Tool #243 Configure CU Non-Business Days which allows a credit union to indicate what processing days they follow (Sunday through Saturday), to indicate whether the credit union observes all standard Federal holidays, and/or t More...
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24.
When I create my budget in CU*BASE using the asset/liability modeling tools, is there a special technique I have to use to keep assets equal to liabilities and equity on my balance sheet? For example, if I project $10 million in growth of loans and $10.5 million growth of shares, the $500K difference has to go somewhere so the total assets and liabilities are in balance. In the past I’ve used budgeting software that has a balancing account that acts as either a cash account or a borrowing account, depending on where it is needed, to keep assets equal to liabilities and equity.
The CU*BASE Budget tools are not intended to project your entire balance sheet. While some software products do that, that was never our intent. Our purpose in modeling select assets and liabilities is to create a projection to be used to calculate the income and expense for the budget. It results in a few simple things: You can create reports to present how you see member balances growing in the future. You can create reports to present the actual member balance in comparison to your project More...
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25.
How does CU*BASE process check holds?
In the teller system, you can configure exactly how check holds should be calculated, including default hold days as well as calculated hold days by check R T or amount. In both teller posting and ATM processing, CU*BASE also allows an Electronic Hold configuration that can be used in conjunction with a Member in Good Standing configuration. Different levels of hold times can be configured based on the 'Member in Good Standing' and also within the Tiered Scoring feature. Using these C More...
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