There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

If the configuration has a rate of 0.000, Audio Banking will not read any message for that rate, even if one was originally recorded. For example, say you have requested a message to be recorded for item #9 on the configuration, but then you forget to go in and actually enter the rate into your configuration, or you accidentally delete the rate later. That recording will never be read to the member. Once you go in and enter a rate in position 9, then message #9 will be read along with that ra  More...

The following applies only to credit unions that have activated the Text-To-Speech (TTS) engine for CU*Talk Audio Response. You can use Tool #506 Member Rate Maintenance to control product rates read to members in CU*Talk Audio Response. But keep in mind that because you are using Text-To-Speech, changes made here directly affect the credit union website and It's Me 247 online banking as well. Once in the menu option, select shares or certificates. From the next rate menu, you will see a   More...

There are four ways that information is communicated to the caller in CU*Talk: Static Audio Prompts/Custom Prompts – these are the CU-defined welcome messages, hours and locations. (NO SPANISH OPTION CURRENTLY.) Text to Speech – a custom option for the credit union in which information is grabbed from CU*BASE and communicated via a text to speech program in CU*Talk. This can include the welcome message, hours and locations, and rate descriptions and their corresponding rates. (NO SPA  More...

The following applies only to CUs that do NOT use the Text-To-Speech (TTS) engine for CU*Talk Audio Response. In order to read a rate message to a member in CU*Talk Audio Response, the system must find both a recorded message for that position and a rate greater than 0.000 on the corresponding position in your configuration (Tool #882 Update ARU Interest Rates ). For example, message #1 and rate #1 must both exist in order to read the rate message to the member. Remember that in order for mes  More...

No, you do not have to automatically activate OLB or ARU for new memberships. Actually, you can default all new memberships to deactivate online banking and/or audio response access until the member specifically requests it. This is highly recommended as it helps to protect members who join the credit union but never get around to using your online tools right away. These accounts may be your most vulnerable since the member hasn't set up a private password or security questions. By deact  More...

There is a table called MBRAPPSTAT which holds records of various API calls done during the entire member authentication process, even before they have successfully logged in to online banking (even if through the mobile app). That is the first place TO look to see records of what's happening with this member's account as they step through that process. There is one row for each API call, and each API call represents a different phase of the process. For example - Get Username, Get Chall  More...

For online credit unions, contact a Client Service Representative or complete the It's Me 247 Configuration Change Request Form (see the link below; requires Microsoft Word) to activate this flag. For self processors, this is done using OPER Tool #5356 Online Banking Configuration and OPER Tool #5511 Audio Response Configuration . IMPORTANT: If you have already activated PIB and your members have a PIB profile, remember that the ability to view ACH records is controlled by the member&#  More...

There are three important components to the It's Me 247 Online/Mobile Banking User Agreement: The agreement itself The master date on the credit union's Online Banking/ARU Configuration (you can see this via Tool #140 ARU/Online Banking Controls Inquiry ) The agreement accepted date on the individual member’s record (you can see this via Tool #72 Update ARU/Online Banking Access ) The important thing to remember is that we have only one agreement. The trick is whether we pre  More...

With the May 2004 CU*BASE software upgrade, a new option was added to allow you to control whether or not disbursements can be made through Audio Response and Online Banking, by loan category. This feature can be turned on or off using Tool # 458 Loan Category Configuration. After selecting the loan category, use F23-Audio/PC Bank to change the setting on the new Allow disbursements... flag. loan Online Banking, distributions, CU@Home, CU*@Home

Verify that check viewing is turned on for the CU. You can check by making sure there is a code in the Check Image ID field in ARU/Online Banking Configuration (MNOP09 #8). If the Check Image ID field is blank, either the correct value was somehow removed and needs to be replaced, the CU’s request for online banking check images is not yet completed (check the Pending Check Image Projects on the Check Image Info portal page), or this CU has never signed up for online banking check image  More...

Here is one way to make sure that MACO is unenrolled from all devices that have been enrolled using this particular account: Step 1: In case credentials have been compromised, have the member change their password, then enroll for MACO Step 2: If the member sees the message, “Previous Enrollment Found,” that indicates that another device has, in fact, enrolled with MACO. (Less commonly, this message could also mean that the member had previously enrolled but hit “Reset All  More...

For online credit unions, contact a Client Service Representative or complete the It's Me 247 Configuration Change Request Form (see the link below; requires Microsoft Word) to activate this flag. You can also define how long the stop pay orders will remain on file before being purged, in # of days or months. For self-processors, this is done using OPER Tool # 5356 Online Banking Configuration and OPER Tool #5511 Audio Response Configuration . IMPORTANT: If you have already activat  More...

Transfer Control means that a member must tell you the account numbers where he or she would like to be able to transfer funds in Online Banking. (Audio Banking does not support Transfer Control lists.) Remember that these are accounts that will receive funds from the member's own account. If only transfer control lists are activated, a member will only choose from a drop-down list of names (not account numbers) from his configured transfer control list. You will need to decide how membe  More...

This is a configurable setting your credit union can choose, and there are actually two separate default purge periods you can specify: one for stop pay orders created in CU*BASE (by a CU employee) and a separate period for stop pay orders created by members via online banking. The CU*BASE default is typically set to 6 months, and most credit unions set the online banking default to 14 days (because of the way regulations specify that if the order was oral and not confirmed in writing then it l  More...

This procedure should be used if the member's password was disabled because of too many invalid retries. The error message the member will see reads: Please contact the Credit Union for a new password. (Click the Related Q A link below for instructions on what to do if the password was expired due to non-use.) Launch Tool #14 Member Personal Banker and enter the member's account number. Select Online Banking/ARU (activate, change PIN/password;view password history) option. Under   More...

Passwords do not expire according to a set period (such as every 30 days). However, you can activate a feature called non-use expiration for your online banking passwords. This is a feature that automatically locks a person from logging in to online banking if they have not logged in during the past 90 (or 60, or whatever) days. We recommend a setting of no more than 90 days, although 60 or even 30 days is even better. Remember that your most vulnerable accounts are those where members aren&  More...

For online credit unions, contact a Client Service Representative or complete the It's Me 247 Configuration Change Request Form (see the link below; requires Microsoft Word) to activate this flag. AFT and CFT maintenance can each be activated separately. For self-processors, this is done using OPER Tool #5356 Online Banking Configuration and OPER Tool #5511 Audio Response Configuration . For a description of how members can update or create new AFT/CFT records in Online Banking, refer to  More...