Members can update personal information on the Personal Information page. As a security measure, credit unions can elect that these changes require their review before changes are accepted and changed in the system. This approval setup is activated on the Update Credit Union Online Banking Settings page accessed via Tool # 569: Online/Mobile Text Banking VMS Config and then Online/Mobile Web Online Banking. On this screen, the credit union can select to either have the changes reviewed or re  More...

Credit union From: email addresses must be set up as a domain that has been configured with the proper SPF records/settings, so that we have permission to can send on your behalf. You cannot use a bulk, generic email service such as Comcast, Yahoo, AOL, etc., for this address. Refer to this AnswerBook item for more details on the requirements for from addresses and how they are used. If we find that a from address does not have the proper permissions, we reserve the right to change it to   More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

Remember that once the emails are sent by CU*BASE, it becomes a function of various email service providers to deliver the emails to members. Because of the way our system can send a batch of email messages to a large group of members at the same time, there may be some providers that interpret these email messages as “spam” (junk email) messages, especially if you have a large number of members who use the same provider (such as Gmail). If you hear from members that your emails ar  More...

Yes, although for obvious reasons it is a special tool that should be carefully controlled and used only by authorized users in special situations. The most common use is immediately after a data conversion, where new clients just moving to the CU*BASE platform need to perform some routine cleanup of truncated names or stray special characters on street addresses on the data that was converted from their previous core processor. On occasion, a CU that has been on the system a while wants to go  More...

The Name ID verification is designed to provide an immediate double check that the correct account number was entered on several entry screen in CU*BASE. CU*BASE can be configured to display a hint as to what should be entered. Whether or not the hint is displayed depends on how the individual workstation configured. Follow your credit union policies and procedures to determine if the hint should be displayed. To display the hint, use Tool 326 CU Hardware Configuration , select Terminal/Wo  More...

Due to the growth of our network, during 2017 we will be changing the naming convention we use for CU*BASE devices (printers and workstations). We're expanding the number of characters in each device name so that more devices can easily be added as we continue to grow in the future. This new, 7-digit format will include: The CU ID The Branch Location The Device Type The Sequence Number What Your Credit Union Needs To Do CU*Answers will be working with your credit union to prepare for   More...

Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...

Your credit union should require that the member use a restrictive endorsement – ‘For mobile deposit to [your credit union name]’. It is also recommended that your member agreements shift liability for a second presentment of an item to the depositor if the depositor fails to use the required language. Also, check with your RDC Process Vendor; eDOC Innovations, for example, offers a service that will scan for restrictive endorsements on all RDC items on submission.

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

Between February 23, 2021 and June 11, 2021, credit unions who have links from their website to our business online banking product (formerly known as It's My Biz 247 ), will need to adjust the URL on those links to BizLink 247 as follows (the parts in red are the only parts that need to be changed, and ### represents your online banking ID): OLD ADDRESS NEW ADDRESS https://www. itsmybiz247 .com/###/Authentication/Username https://www. bizlink247 .com/###/Authentication/Username https://p  More...

To update a signature line in CU*BASE, you’ll use the Tool #497 Member Connect Marketing Tools . (You will need a file name to move forward, so it can be helpful to have a test file created in your QUERYxx library for situations like this.) NOTE: For Member Reach clients, Xtend has previously created a file ‘MBRRTEST’ that will allow you to access the Message Maintenance screen. Select Online Banking and/or email message from the first window and then use Enter. On the Mem  More...

CU*BASE uses phone numbers that are stored in the MASTPH file when generating card activation information to send to vendors on initial card orders. The numbers in MASTPH are determined by the label/flag applied in Tool #3 Open/Maintain Memberships/Accounts or Tool #15 Update Membership Information as follows: Nighttime # - primary phone number sent to vendor and defaulting into the Card Activation field when ordering a card. Daytime # - secondary phone number sent to the vendor. Mobile –   More...

The previous tools used for uploading and downloading to and from CU*BASE will be retired when your credit union recieves the 20.07 CU*BASE software release. For online and Site-Four credit unions, that date is Sunday, July 12. Self-processing credit unions will receive the release the following Sunday, July 19. To replace the two tools, a new tool was introduced in November 2018, Tool #1375 Data Transfers (Upload or Download) . Following the release, this tool will be the default data transfer  More...

The 21.10 CU*BASE release included a new data table for storing HMDA data fields, plus additional options for fields to record data. The previous capabilities for HMDA data were 19 fields in the CLMLTRL table, and with the release these fields were moved and renamed. HMDA data fields are now stored in the HMDAFDTA table, location FILExx (xx = your credit union ID). Below is a listing of fields that were changed . Keep in mind that the release in 21.10 also included many new HMDA fields that you   More...

You can add an entry to the new membership fraud block list as an individual or organization. This fraud block list is different than other service denial lists in that it allows you to enter a name on the list without a Social Security Number. See more about the rules for adding a name to the new membership list in the other topic linked to this Answer Book item. This fraud block list is designed as a supplement to the “Deny Membership” check box available on the non-member recor  More...

The following applies only to credit unions that have activated the Text-To-Speech (TTS) engine for CU*Talk Audio Response. You can use Tool #506 Member Rate Maintenance to control product rates read to members in CU*Talk Audio Response. But keep in mind that because you are using Text-To-Speech, changes made here directly affect the credit union website and It's Me 247 online banking as well. Once in the menu option, select shares or certificates. From the next rate menu, you will see a   More...

CC statement backs are custom per CU as they include not only standard disclosure information but also the credit union's name and the address to which payments should be sent. While regulatory changes to this information are rare (the 2008 Dodd Frank Act is one example), it is your credit union's responsibility to ensure disclosure information is correct and kept up to date. This content is maintained by the credit union's print vendor. When the content is updated, our primary sta  More...

Fax/email a copy of the new rates to CU*Answers Client Services, along with your name and credit union contact information. We will make sure the rates are loaded into CU*BASE on the effective date. Your laser loan forms may require programming changes based on this change or addition of coverage. Please contact Client Services as soon as you know your insurance coverage will be updating.

Transfer Control means that a member must tell you the account numbers where he or she would like to be able to transfer funds in Online Banking. (Audio Banking does not support Transfer Control lists.) Remember that these are accounts that will receive funds from the member's own account. If only transfer control lists are activated, a member will only choose from a drop-down list of names (not account numbers) from his configured transfer control list. You will need to decide how membe  More...

This occurs when the release includes changes to the files that your Query uses. For example, if we add a new field to the MASTER file, any Query you have that uses that file will display an error message. Fortunately, it is very easy to refresh your Query so that you can use it again. All you need to do is access the Query and save it. That's all. You don't have to make changes to it, it's just important that you save it so it can refresh itself to match the new file layout.   More...

Tray assignments are controlled by a combination of the model in the CU*BASE library, the print session configuration, the Windows driver, and the settings on the printer itself. Let's break down how each affects it first: Model in library - each model defines the PCL code that CU*BASE appends to the print job for duplex and trays. If the wrong model is selected, the wrong PCL may be pushed with the print job. It is also important to have a supported printer , otherwise CU*Answers cannot   More...

While your credit union certainly may decide to add some more marketing spin, here is some basic information that you can share with your members when you activate required usernames for your members in It’s Me 247 . On [enter date] our credit union will be activating required usernames for all members. Enter this username instead of your account number when you log into It’s Me 247 , regardless of the device you use to log in. A username is a more secure way to login since it is som  More...

The following steps are done using Tool #497 Member Connect Marketing Tools . Refer to the Getting Started with E-Statements booklet for the following details. In the Table of Contents, refer to the Changing Signature Line Text section. You can click on the page number in and use the Ctrl key to advance to that page in the document. Below the section is summarized. CHANGING THE SIGNATURE LINE TEXT With email messages, you need to include your credit union name and contact information in a   More...

The expiration of CU*BASE login passwords is controlled at the iSeries level. The CU*Answers data center uses 30 days, the Site-4 data center uses 60 days, and self processing credit unions can set their own period. This is not to be confused with employee ID password expirations, which are credit union defined. CU*BASE login password are reset via Tool #199: Change User Name/Login Password (Shortcut: userpw).